Top 22678 Cloud service technical support manager Jobs

MSP Service Desk Manager (Technical Operations Manager)
TeamLogic IT, Stuart, FL —Stuart, FL
- Full-time
- Azure
- Computer Science
- 5 years
- Paid holidays
- Dental insurance
Quick Apply
Senior Technical Support Analyst
Journal Technologies —Remote
- $72,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
Applied Science Manager, Center for Quantum Computing
Amazon Development Center U.S., Inc. —San Francisco, CA
- $211,400 - $286,000 a year
- Full-time
- Engineering
- Fair chance
- Senior level
- AD&D insurance
- Health insurance
5d
Senior Product Manager (US Citizenship/Secret Clearance Required)
IvoryCloud —Rockville, MD
- $135,000 - $165,000 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- 5 years
- Health insurance
- Dental insurance
Quick Apply
10d
Program/Project Manager III
Dynamic Management Associates —Arlington, VA
- $195,000 - $210,000 a year
- Full-time
- Hybrid work
- Computer Science
- 11+ years
- Analysis skills
Quick Apply
IT Site Manager
Misfits Market —Tracy, CA
- $80,000 - $90,000 a year
- Evenings as needed
- Computer science
- Computer Science
- ERP systems
- Commuter assistance
- Paid holidays
Quick Apply
10d
INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager
State of Hawaii, Department of Transportation, Highways Division —Honolulu, HI
- $110,000 a year
- Temporary
- Computer Science
- 3 years
- Finance
- Health insurance
- Dental insurance
Quick Apply
Sr. Infrastructure and Cloud Engineer
BSF —Jacksonville, FL
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
Quick Apply
Senior Project Engineer, NA
Vantage Data Centers Management Company LLC —Port Washington, WI
- Full-time
- Construction site
- Military
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Sr Technical Project Mgr, Full-Time, Hybrid, Marlborough, MA
Digital Federal Credit Union / DCU —Marlborough, MA
- $104,000 - $125,000 a year
- Email
- Hybrid work
- Office
- AWS
- Analysis skills
Quick Apply
Senior Project Engineer, NA
Vantage Data Centers Management Company LLC —Columbus, OH
- Full-time
- Construction site
- Military
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Manager IT Infrastructure
Austal USA LLC —Mobile, AL
- Full-time
- Background check
- 18 years or older
- Computer science
Quick Apply
Lead Network Security Specialist Infrastructure
Avangrid —Binghamton, NY
- $106,000 - $132,500 a year
- On call
- Azure
- 5 years
- Bachelor of Science
- Dental insurance
- Tuition reimbursement
Adobe Commerce Full Stack Engineer
Asset Marketing Services, LLC —Eagan, MN
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 8 years
Quick Apply
Senior Manager, Customer Data Solutions
Next Level Performance —New Brunswick, NJ
- $110,000 - $140,000 a year
- Part-time
- Hybrid work
- Azure
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Technical DevSecOps Manager - TS/SCI with Polygraph
General Dynamics Information Technology —McLean, VA
- $147,292 - $199,278 a year
- Computer science
- Computer Science
- 3 years
Manager of Infrastructure
R&S Northeast, LLC —Fountain Run, KY
- Day shift
- Azure
- Ability to walk for extended periods
- Windows
- Paid holidays
- Health insurance
Quick Apply
IT Infrastructure Manager
DaBella —Austin, TX
- $95,000 - $105,000 a year
- Full-time
- 5 years
- System design
- Office
- Health savings account
- Paid holidays
Quick Apply
7d
Connected IoT Product Manager
RVLock & CO, LLC —Wellsville, UT
- $62,699.25 - $75,508.77 a year
- Full-time
- Office
- Databases
- APIs
- Paid time off
Quick Apply
Outbound Business Development Sales Representative – IT Managed Services
DENPRO, Inc. —Bryans Road, MD
- $100,000 - $120,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for cloud service technical support manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

cloud service technical support manager jobs near

Infrastructure Engineer jobs in Jacksonville, FL

Senior Project Engineer jobs in Columbus, OH

Senior Program Manager jobs in Arlington, VA

Full Stack Developer jobs in Eagan, MN

Technical Manager jobs in McLean, VA

Senior Product Manager jobs in Rockville, MD

Technical Support Analyst jobs in Remote

IT Infrastructure Manager jobs in Austin, TX

Infrastructure Engineer jobs in Manhattan, NY

Electrical Engineer jobs in Boston, MA

Infrastructure Engineer jobs in Orem, UT

Infrastructure Engineer jobs in Eagleville, PA

Engineer jobs in Grand Rapids, MI

Mechanical Engineer jobs in Indiana

Infrastructure Engineer jobs in Green Bay, WI

Car Sales jobs in Fairfax, VA

Outbound Sales Representative jobs in Scottsdale, AZ

Sales Representative Base Salary Plus Commission jobs in Tampa, FL

Outbound Sales Representative jobs in Allen, TX

Customer Service Representative Remote jobs in Raleigh, NC

MSP Service Desk Manager (Technical Operations Manager)

TeamLogic IT, Stuart, FL
Stuart, FL

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Flexible schedule
Retirement plan

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
Supervising experience
Bachelor's degree
Technology management
Customer support ticket management
ITIL implementation
Ticketing system technical support

Full Job Description

Summary:
We are seeking a dedicated and experienced Managed IT Services (MSP) Service Desk Manager to oversee our service desk operations for the small to medium-sized businesses (SMBs) we support from a team of MSP technicians. The ideal candidate will have a strong background in IT service management, exceptional leadership skills, and a customer-centric approach to ensure the delivery of high-quality IT support services.

Responsibilities:
Service Desk Management

Oversee the daily operations of the service desk, ensuring efficient and effective support for SMB clients.
Manage and mentor service desk staff, including performance evaluations, training, and career development.
Monitor service desk metrics and KPIs to ensure service level agreements (SLAs) are met.
Develop and implement service desk policies, procedures, and best practices.
Handle escalations and ensure timely resolution of complex technical issues.
Coordinate with other IT teams to resolve systemic issues and improve overall service delivery.
Create, update, and maintain detailed documentation for all client environments and troubleshooting procedures.

Client Relationship Management

Build and maintain strong relationships with our SMB clients, understanding their IT needs and business objectives.
Regularly communicate with clients to provide updates on service desk performance, project status, and other relevant information.
Conduct periodic reviews with clients to assess satisfaction and identify areas for improvement.

Technical Expertise

Stay up-to-date with the latest IT trends, technologies, and best practices relevant to SMBs.
Provide technical guidance and support to service desk staff as needed.
Service desk escalation management and ticket triage.
Ensure the service desk team is equipped with the necessary tools and knowledge to support a wide range of IT environments.

Continuous Improvement

Identify opportunities for process improvements and implement changes to enhance service delivery.
Analyze service desk performance data to identify trends and recommend corrective actions.
Develop and deliver training programs to enhance the skills and knowledge of service desk staff.

Knowledge, Skills, & Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT service management, with at least 3 years in a supervisory or managerial role.
Strong knowledge of ITIL framework and best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple priorities and work under pressure.
Experience with service desk software and tools.
Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are preferred.

Preferred Additional Qualifications

Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar.
Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud.

Work Environment

Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
Collaborative and supportive team culture.
Opportunities for professional growth and development.
Flexible working hours, with occasional on-call responsibilities.

Benefits:

Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Professional development and certification reimbursement
Opportunities for career advancement

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Quick Apply

Refine Your Search

cloud service technical support manager jobs

MSP Service Desk Manager (Technical Operations Manager)

Senior Technical Support Analyst

Applied Science Manager, Center for Quantum Computing

Senior Product Manager (US Citizenship/Secret Clearance Required)

Program/Project Manager III

IT Site Manager

INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager

Sr. Infrastructure and Cloud Engineer

Senior Project Engineer, NA

Sr Technical Project Mgr, Full-Time, Hybrid, Marlborough, MA

Senior Project Engineer, NA

Manager IT Infrastructure

Lead Network Security Specialist Infrastructure

Adobe Commerce Full Stack Engineer

Senior Manager, Customer Data Solutions

Technical DevSecOps Manager - TS/SCI with Polygraph

Manager of Infrastructure

IT Infrastructure Manager

Connected IoT Product Manager

Outbound Business Development Sales Representative – IT Managed Services

I want to receive the latest job alert for cloud service technical support manager

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected