Top 32 cpxp Jobs | SimplyHired

Patient Experience Manager
Carlsbad Medical Center —Carlsbad, NM
- Full-time
- RN License
- Hospital
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Part-Time, Patient Experience Navigator
RWJ Rahway —Rahway, NJ
- $23 - $35 an hour
- Part-time
- Microsoft Excel
- Hospital
- Inpatient
- Disability insurance
- Health insurance
Patient Experience Manager Exempt
Hollywood Presbyterian —Los Angeles, CA
- $95,000 - $128,000 a year
- Full-time
- Microsoft Outlook
- Hospital
- 5 years
Quick Apply
Patient Navigator Non Clinical
Newark Beth Israel Medical Center —Newark, NJ
- $25.00 - $31.50 an hour
- Weekends as needed
- Microsoft Excel
- Hospital
- Writing skills
- Disability insurance
- Health insurance
Patient Advocate - Patient Safety - Full Time
The Guthrie Clinic —Cortland, NY
- $32.00 - $42.68 an hour
- Full-time
- RN License
- Mid-level
- 3 years
Quick Apply
Patient Experience Business Partner
Emory Healthcare —Atlanta, GA
- $33.96 - $41.38 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
VP Patient Experience
Harris Health —Houston, TX
- $202,446.40 - $273,312.00 a year
- Full-time
- Microsoft Word
- Management
- Writing skills
PATIENT EXPERIENCE ADVISOR
Cooper University Health Care —Camden, NJ
- Part-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Manager Patient Experience Full Time Days
Manatee Memorial Hospital —Bradenton, FL
- Full-time
- Vital signs
- RN License
- Hospital
- Health insurance
- Dental insurance
Patient Experience Advisor
Cooper University Hospital —Camden, NJ
- $29 - $48 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Director of Patient and Guest Experience
Vitruvian Health —Dalton, GA
- Full-time
- Nursing
- Microsoft Outlook
- Hospital
Patient Advocate
St. Tammany Health System —Covington, LA
- Full-time
- Nursing
- Hospital
- High school diploma or GED
Quick Apply
9d
SQPE Specialist I
Cleveland Clinic —Cleveland, OH
- $57,510.00 - $87,697.50 a year
- Full-time
- Nursing
- RN License
- Hospital
- Dental insurance
- Vision insurance
Patient Experience Manager HRS-798
San Benito Health Care District —Hollister, CA
- $165,000 - $185,000 a year
- Full-time
- Background check
- Hospital
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Manager Patient Experience CHS - Clinical Quality
Health First Careers —Melbourne, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Travel reimbursement
- Health insurance
Sepsis Coordinator - Safety, Quality and Patient Experience
Cleveland Clinic —Warrensville Heights, OH
- $57,510.00 - $87,697.50 a year
- Full-time
- Nursing
- Master's degree
- Travel
- Dental insurance
- Vision insurance
Dir- Quality Mercy
Northern Light Health —Portland, ME
- Full-time
- Nursing
- Hospital
- Office
Regional Manager - Experience and Volunteers
Prime Healthcare Management Inc —Joliet, IL
- $68,120.00 - $91,686.40 a year
- Full-time
- Nursing
- Microsoft Excel
- Hospital
- Health insurance
- Dental insurance
Patient Experience Partner- Progress West
BJC HealthCare —O'Fallon, MO
- $76,252.80 - $124,155.20 a year
- Full-time
- Nursing
- Hospital
- Mid-level
- Disability insurance
- Health insurance
Clinical Grievance Specialist
Children's Health —Dallas, TX
- Full-time
- Nursing
- Bachelor of Science in Nursing
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance

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Patient Experience Manager

Carlsbad Medical Center -
Carlsbad, NM

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Delegation

Full Job Description

Why You’ll Love Working Here

Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy.
Future Security – 401(k) with employer matching to help you build long-term financial stability.
Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication.

Paid Time Off – Generous EIB and vacation time to support work-life balance

Role: Patient Experience Manager
Location: Carlsbad Medical Center, Carlsbad, NM

Schedule: Day Shift Hours

Job Summary

The Patient Experience Manager leads facility-wide efforts to improve patient perception of care and service reliability by driving adoption of standardized patient experience practices and performance expectations. This role partners with hospital leadership, physicians, and frontline teams to strengthen communication, service behaviors, and accountability aligned with enterprise Vision and Values and HCAHPS performance standards. The Patient Experience Manager analyzes performance data, identifies improvement opportunities, and leads targeted initiatives that enhance patient satisfaction, reinforce service excellence, and support sustained operational results.

Essential Functions

Executes enterprise-defined patient experience initiatives within the facility, ensuring alignment with organizational priorities and consistent application of standardized practices, tools, and protocols.
Serves as the primary operational resource for hospital leadership and staff regarding patient experience standards, HCAHPS performance expectations, and Service High Reliability Organization (HRO) principles.
Provides hands-on coaching to department leaders, managers, and frontline staff to reinforce empathy, service excellence, accountability, and consistent implementation of patient-centered behaviors.
Partners with Education and Human Resources teams to align training programs, onboarding processes, and ongoing development efforts with enterprise-defined patient experience standards.
Leads onboarding and structured training sessions for leaders and staff to reinforce enterprise Vision, Values, and patient-centered care expectations.
Maintains systems and processes that ensure leaders and staff have access to patient experience data, tools, and resources necessary to support performance improvement efforts.
Monitors and evaluates facility-level patient experience metrics, identifies performance trends and gaps, and collaborates with hospital and regional leadership to implement targeted improvement actions.
Develops and delivers professional presentations, dashboards, and reports to hospital leadership and interdisciplinary teams to promote transparency, accountability, and measurable improvement.
Leads and actively participates in patient experience-related performance improvement initiatives, including service recovery and quality improvement efforts, ensuring implementation and sustainment of approved practices.
Guides hospital teams in applying enterprise-approved improvement frameworks to address patient experience gaps and sustain performance gains.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Leadership ResponsibilitiesQualifications

Bachelor's Degree in relevant field required or
Four (4) plus years of direct experience in lieu of a Bachelor's degree required
Master's Degree preferred
2-4 years of experience in closely related field with Bachelor's degree required
2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem-solving and critical thinking skills.
In depth knowledge of industry best practices and regulatory compliance (if applicable).
Strong organizational and time management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

Current active licensure in a clinical discipline (e.g., Registered Nurse or equivalent healthcare credential) required
Certified Patient Experience Professional (CPXP) obtained within 12 months of hire required

Why Work at Carlsbad Medical Center?
At Carlsbad Medical Center, we’re more than healthcare providers, we’re a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

INDLEAD

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