Top 6951 Crisis call center Jobs

Call Center Specialist (Bilingual English/Spanish)
Koniag Government Services —El Paso, TX
- Weekends as needed
- Background check
- Spanish
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $16.16 - $21.75 an hour
- Part-time
- Hospital
- Windows
- Typing
Overnight Customer Service Representative
Rapid Response Monitoring —Syracuse, NY
- $22 an hour
- Part-time
- Background check
- Pass drug screening
- Residential
- Paid training
- Wellness program
Quick Apply
4d
ED Tech, Emergency Department, Full Time (72 hours bi-weekly, 7 am-7:30 pm; 11am -11:30 pm and every other weekend)
Northwestern Medical Center —Saint Albans, VT
- $18.50 - $26.30 an hour
- Full-time
- BLS Certification
- High school diploma or GED
- Ability to lift 50 pounds
On-Call Adult Crisis Center Emergency Medical Technician (EMT)
Clarvida —Oregon City, OR
- From $22 an hour
- Overnight shift
- Mid-level
- Fingerprint clearance
Quick Apply
Crisis Counselor
Vibrant Emotional Health —Remote
- $30.22 - $32.00 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
3d
Call Center Staff
ITCON Services —Vienna, VA
- Call employer
- Remote
- 1 year
- Hospital experience
- Entry level
- Paid training
- Health insurance
Quick Apply
Call Center Representative (211 Contact Center Specialist Crisis) - 3rd Shift Hybrid
United Way of Connecticut Inc —Rocky Hill, CT
- $24.00 - $26.60 an hour
- Multiple hires
- Hybrid work
- Spanish
- Bachelor's degree
- Psychology
- Paid training
- Paid holidays
11d
Crisis Triage/Call Center Support Specialist
TCN BEHAVIORAL HEALTH SERVICES INC —Fairborn, OH
- $19 an hour
- CPR Certification
- Computer literacy
- Writing skills
Quick Apply
988 Crisis Counselor
Didi Hirsch Mental Health Services —Los Angeles, CA
- $24 an hour
- Part-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Loan repayment program
Quick Apply
Part-Time Crisis Call Center Specialist Weekdays/Weekend Days
Community Network For Behavioral Healthcare —Kansas City, MO
- Part-time
- LMFT
- Licensed Clinical Social Worker
- LPC
Quick Apply
988 Crisis Triage/Call Center Support Specialist
TCN BEHAVIORAL HEALTH SERVICES INC —Fairborn, OH
- $19 an hour
- Weekends as needed
- CPR Certification
- LPC
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Crisis Line Specialist - Call Center (1st Shift)
RiverValley Behavioral Health —Owensboro, KY
- $16 - $18 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Bachelor's degree
Quick Apply
7d
Case Research & Coordination Specialist - Human Services Program - Remote
The Workforce Group —Remote
- Remote
- Background check
- Spanish
- Pass drug screening
Quick Apply
Call Center, 211 Helpline, Multiple Shifts available. Full and Part time.
United Way of the Midlands —Omaha, NE
- $17.50 an hour
- Part-time
- Microsoft Outlook
- Word processing
- High school diploma or GED
- Disability insurance
- 401(k)
Quick Apply
988 Call Center Supervisor
HopeLink Behavioral Health —Oakton, VA
- $58,000 - $66,650 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Psychology
- 403(b) matching
- Paid holidays
Quick Apply
On-call Crisis Response Advocate- Up to 19 hours per week
HOUSTON AREA WOMENS CENTER —Houston, TX
- $17.02 an hour
- Part-time
- Spanish
- Clean driving record
- Microsoft Excel
- Employee assistance program
Quick Apply
10d
Crisis Call Specialist (988 Case Manager)
Johnson County Kansas —Olathe, KS
- $26.19 - $35.43 an hour
- 12 hour shift
- Background check
- Driver's License
- Bachelor's degree
- Wellness program
- Retirement plan
Crisis Line Counselor-Remote (for Texas residents only)
The Harris Center for Mental Health and IDD —Houston, TX
- Full-time
- Remote
- Working with individuals with developmental disabilities
- Bachelor's degree
- Typing
- Paid time off
- Employee assistance program
988 Crisis Call Coordinator
North Central Mental Health Services, Inc. —Columbus, OH
- From $22 an hour
- Weekends as needed
- Computer literacy
- Microsoft Office
- In-person
- Free parking
- Paid training

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Call Center Specialist (Bilingual English/Spanish)

Koniag Government Services -
El Paso, TX

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Computer operation
Spanish
Customer communication
Microsoft Outlook
Spreadsheets
Child welfare services
English
Bachelor's degree
Microsoft Teams
Technical Proficiency

Full Job Description

Koniag Professional Services, a Koniag Government Services company, is hiring Call Center Specialists (Bilingual English/Spanish) to support KPS and our government customer. Must be a US Citizen and eligible to obtain a Public Trust clearance. This position is located in El Paso, TX.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid vacation and sick leave, and more.

This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth.

DUTIES

Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers
Communicate effectively in English and Spanish
Maintain professional judgment, especially during crisis calls
Respond to calls promptly
Manage and de-escalate calls from individuals in crisis
Triage calls for appropriate responses, referrals, and documentation
Provide case management/referral services
Apply quality standards to all calls and meet program deadlines
Work with stakeholders, including legal service providers and court officials
Assess changes affecting child safety and make referrals to officials
Follow protocols and policies in call handling including post-call documentation

MINIMUM QUALIFICATIONS

Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.
At least 1 year of child welfare experience.
Bilingual in English and Spanish is REQUIRED.
Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.
Comfortable learning new systems and working with case management software.
Exceptional verbal and written communication skills.
Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.

PREFERRED QUALIFICATIONS

Prior call center experience, especially in behavioral health or child/family services.
Familiarity with Federal government programs that support UAC.
Working knowledge of trauma-informed care principles and best practices in crisis intervention.

ADDITIONAL INFORMATION

This is an onsite role located in our secure El Paso, TX facilities. Remote/virtual work is prohibited.
As part of a 24x7x365 essential operation, this position may require work on evenings, weekends, holidays, or during emergency situations.
A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.
U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance

Work Location: In person

Quick Apply

Refine Your Search

crisis call center jobs

Call Center Specialist (Bilingual English/Spanish)

Customer Service Representative / Inbound Call Center

Overnight Customer Service Representative

ED Tech, Emergency Department, Full Time (72 hours bi-weekly, 7 am-7:30 pm; 11am -11:30 pm and every other weekend)

On-Call Adult Crisis Center Emergency Medical Technician (EMT)

Crisis Counselor

Call Center Staff

Call Center Representative (211 Contact Center Specialist Crisis) - 3rd Shift Hybrid

Crisis Triage/Call Center Support Specialist

988 Crisis Counselor

Part-Time Crisis Call Center Specialist Weekdays/Weekend Days

988 Crisis Triage/Call Center Support Specialist

Crisis Line Specialist - Call Center (1st Shift)

Case Research & Coordination Specialist - Human Services Program - Remote

Call Center, 211 Helpline, Multiple Shifts available. Full and Part time.

988 Call Center Supervisor

On-call Crisis Response Advocate- Up to 19 hours per week

Crisis Call Specialist (988 Case Manager)

Crisis Line Counselor-Remote (for Texas residents only)

988 Crisis Call Coordinator

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