Top 2405 Customer relations specialist Jobs

Customer Success Specialist
LighthouseAI, a Pharma Solutions Company —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Microsoft Excel
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Contract Customer Success Specialist
Activated Scale —Remote
- $6,500 a month
- Full-time
- Remote
- Mid-level
- Financial services
Customer Success Specialist
Aegis Ventures —Remote
- $65,000 - $85,000 a year
- Nursing
- HIPAA
- Mid-level
- Commuter assistance
- Health insurance
Customer Account Specialist
Uniti —Remote
- Full-time
- Remote
- Inventory management
- Mid-level
- Travel
- AD&D insurance
- Health insurance
7d
Client Success Specialist (Remote)
Aztec Software, LLC —Remote
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Client Success Specialist
Sanderson Firm —Remote
- $50,000 - $60,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Specialist
Momentum Association Management LLC —Madison, WI
- $45,000 a year
- Full-time
- Remote
- Continuous improvement
- Communication skills
- Entry level
Quick Apply
10d
Customer Retention Specialist (Tier 1)
Retention Express —Remote
- $0 a year
- Full-time
- Remote
- Spanish
- English
- Communication skills
Quick Apply
Customer Relations Specialist Central/ Eastern worked hours
Geiger Brothers —Washington State
- $19.84 - $23.08 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- 401(k) matching
Quick Apply
Client Support Specialist
Systems Thinking & Solutions —Houston, TX
- $28 - $32 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid training
- Paid holidays
Quick Apply
5d
Customer Operations Specialist (2026-8000)
CareTria —Remote
- $21 - $23 an hour
- Full-time
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
13d
Client Success Specialist II
Affirm —New York, NY
- $100,000 - $137,500 a year
- Remote
- Mid-level
- Bachelor's degree
- Fair chance
- Employee stock purchase plan
- Health insurance
Client Success Specialist
Search Click Grow —Florida
- $60,000 - $75,000 a year
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Client Care Specialist (100% Remote)
ClearCaptions, LLC —Remote
- $19 - $20 an hour
- Weekends as needed
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
Quick Apply
3d
Customer Service Expert (Remote within APAC region, Contract)
INFUSE —Colorado
- Contract
- Remote
- Data entry
- Communication skills
- Entry level
Quick Apply
Enrollment Specialist
Wellcove —Remote
- Overtime
- Remote
- HIPAA
- English
- High school diploma or GED
Quick Apply
Customer Enablement Specialist
mSupply —Remote
- $90,000 - $120,000 a year
- Marketing
- 5 years
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Genetic Results Specialist
Embark Veterinary —Remote
- $50,000 - $60,000 a year
- Full-time
- Continuous improvement
- Pre-employment physical examination
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Client Relations Specialist
Applicant Insight Inc dba aINSIGHT —Remote
- From $15 an hour
- 8 hour shift
- Remote
- Background check
- Word processing
- Computer literacy
5d
Customer Success Specialist
TPR Education, LLC —Remote
- $60,000 - $65,000 a year
- School experience
- Computer literacy
- Mid-level
Quick Apply

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Customer Success Specialist

LighthouseAI, a Pharma Solutions Company
Remote

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Data integrity assurance
Managing customer accounts
Customer behavior analysis
Microsoft Excel
Customer relationship building
Customer retention strategy
Data validation techniques
Standard Operating Procedures (SOPs) implementation
Pharmaceutical regulatory compliance
Computer literacy
Writing skills
Upselling
Customer satisfaction tracking
Account development
Mid-level
Incident Escalation
Quality reports
Managing clients in a customer support role
Pattern recognition
Collaboration with product development teams
Analysis skills
Video conferencing software
Task prioritization
Product management
Data quality monitoring
Customer engagement
Customer relationship management
Experience with SaaS (as product category for technical sales engineers)
Customer issue escalation
Data-driven problem-solving

Full Job Description

We are currently expanding our team and suite of products & services and looking for exciting new talent to help grow our brand. We are seeking a detail-oriented and analytical Customer Success Specialist to assist with our Customer Success initiatives. This full-time role is ideal for someone with knowledge of pharmaceutical state licensing and a strong ability to assess data accuracy and functionality. The ideal candidate is tech-savvy, quick to learn new software, and highly computer literate. We are looking for someone with a strong work ethic and attention to detail. If this is you, we would love to hear from you.

This is a full-time remote position.
Working Hours: 8am – 4:30pm ET

Essential Duties and Responsibilities:

1. Customer Relationship Management:

Establish and nurture strong relationships with assigned customers, serving as their primary point of contact.
Understand customers' unique business needs and challenges, and proactively provide the customers targeted insights and updates to maximize their success with LighthouseAI.
Regularly engage with customers through virtual meetings, calls, emails, and other communication channels to assess their satisfaction, address concerns, and offer assistance.
Proactively monitor customer usage of LighthouseAI to ensure early detection of any issues that may be deterring the customer from reaching maximum value from LighthouseAI due to unexpected lapses in usage.
Proactively reach out to SaaS customers on a monthly basis to encourage engagement and feedback

2. Customer Success Strategy:

Collaborate with cross-functional teams to develop and execute customer success strategies, including adoption plans, business reviews, and performance analysis.
Monitor key customer metrics, track usage patterns, and identify opportunities for enhancing customer value and product adoption.
Weekly monitoring of customer usage report to detect and address any indications of lack of customer usage of LighthouseAI to proactively take action to ensure a customer’s satisfaction of the software
Lead monthly meeting with a cross functional team to provide an overview of customer usage trends and escalation of any indicators of decreasing customer usage/satisfaction.
Coordinate NPS (Net Promoter Score Reports) to send out monthly and 90-days post onboarding.

3. Product Feedback and Enhancement:

Gather customer feedback and insights as a “Voice of the Customers” to advocate for product enhancements and feature requests, ensuring continuous improvement and alignment with customer needs.
Weekly reports to Product Management and Marketing on any updated insights
Act as a liaison between customers and the product management team, conveying customer requirements and preferences.

4. Renewals and Upsells:

Proactively identify and share opportunities for upselling and expansion based on customers' evolving needs and usage patterns.
Collaborate with the sales team to drive successful contract renewals and upsell initiatives.

5. Process Maintenance

Create, revise, and maintain all SOPs for departmental reference.

Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or it’s clients.

Work Experience Qualifications:

Knowledge of pharmaceutical state licensing requirements (experience in regulatory compliance, licensing, or credentialing is a plus).
Strong analytical mindset with keen attention to detail and problem-solving skills.
Tech-savvy and comfortable learning new software applications quickly.
Ability to document findings clearly and communicate effectively.
Prior experience with data validation, quality assurance, or regulatory compliance is preferred.

Other Qualifications:

Ability to identify patterns, inconsistencies, and data-driven insights.
Comfortable working in a dynamic environment where software is still being tested and refined.
Self-motivated individual who takes ownership of their projects with minimal supervision
Microsoft Office suite competency including Excel, Word, and PowerPoint
Staying organized while effectively prioritizing multiple projects at once.
High attention to detail when completing projects.
Strong time management skills to complete projects by deadlines.
Maintain excellent verbal, writing, and language skills.

Compensation:

Salary Range: $70,000 - $80,000

Benefits:

Health, Dental, Vision Insurance
STD, LTD, Life Insurance
401(k)
PTO and Paid Holidays

Quick Apply

Refine Your Search

customer relations specialist jobs

Customer Success Specialist

Contract Customer Success Specialist

Customer Success Specialist

Customer Account Specialist

Client Success Specialist (Remote)

Client Success Specialist

Customer Service Specialist

Customer Retention Specialist (Tier 1)

Customer Relations Specialist Central/ Eastern worked hours

Client Support Specialist

Customer Operations Specialist (2026-8000)

Client Success Specialist II

Client Success Specialist

Client Care Specialist (100% Remote)

Customer Service Expert (Remote within APAC region, Contract)

Enrollment Specialist

Customer Enablement Specialist

Genetic Results Specialist

Client Relations Specialist

Customer Success Specialist

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