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Outreach Specialist

Mae Health
Remote

Quick Apply

Job Details

Full-time
$26 an hour
19 hours ago

Qualifications

Customer relationship building
Client rapport building
Meeting or exceeding sales goals

Full Job Description

Mission-Driven, Impact Forward

Turn conversations into care. Help families access the maternal support they deserve.

Meet Mae

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation, and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve outcomes for mothers and birthing people while also reducing the clinical costs of care at an impactful scale. See what we're doing at www.meetmae.com (http://www.meetmae.com) and @maehealthinc on Instagram.

At Mae, we are: Solution-Oriented – We turn problems into opportunities. Curious – We ask thoughtful questions and learn quickly. Mission-Connected – We center mamas and doulas in everything we do. Adaptable – We move with urgency and adjust as we grow. Data-Driven – We measure what matters. Accountable – We own our outcomes. Transparent – We communicate clearly and honestly.

If you care deeply about maternal health equity and want your work to directly impact families, this role is for you.

Mae is hiring an Outreach Specialist to support enrollment and engagement of eligible health plan members. You will conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through the enrollment process. This role requires strong communication skills, resilience, and the ability to build trust quickly.

This role blends outreach, education, and mission-driven sales. You will introduce eligible members to Mae's services and guide them toward enrollment. Success requires both compassion and the ability to convert interest into action confidently.

You will report to the Member Services Manager.

What You'll Own

Member Outreach & Enrollment

Place a high volume of outbound calls to eligible health plan members
Introduce Mae's services in a clear, warm, and member-centered way
Explain how members may benefit from pregnancy, postpartum, and doula support
Guide interested members through the enrollment and onboarding process
Use internal tools to identify members for outreach and track call activity
Document outreach activity, member status, and follow-up needs accurately
Use trust-building, active listening, and motivational communication to support member engagement
Handle unanswered calls, hesitation, and rejection with professionalism and resilience
Share feedback with the team about outreach barriers, member questions, and opportunities to improve conversion

What Success Looks Like

Success in the role means balancing compassion with consistent performance.

You will be expected to:

Complete high-volume outbound outreach each day
Meet and exceed enrollment goals
Convert live conversations into completed member enrollments
Continue quality outreach when eligible members remain
Stay organized with call notes, follow-ups, and documentation
Maintain momentum after unanswered calls, hesitation, or rejection
Represent Mae with warmth, professionalism, and respect

Baseline performance expectations include:

100+ or more outbound outreach calls per day
200+ or more new member enrollments per month

High performers consistently exceed baseline expectations while maintaining quality, accuracy, and a positive member experience

Experience We're Looking For

1 to 3 years of experience in outbound outreach, patient engagement, enrollment, sales, appointment setting, or a high-volume call center environment
Proven ability to meet or exceed outreach, enrollment, sales, or conversion goals
Comfort making a high volume of outbound calls in a remote work environment
Strong verbal communication skills, with the ability to explain information clearly
Ability to build trust quickly with members who may be unsure, busy, or hesitant
Confidence in asking members to complete enrollment during the same conversation
Resilience, maturity, and professionalism when handling rejection or sensitive conversations
Strong organization and follow-through with documentation and follow-up tasks
Comfort using tools such as Slack, Gmail, CRM systems, spreadsheets, dialers, or internal platforms
Ability to learn new systems and processes quickly
Reliable high-speed internet and a private, quiet workspace for confidential member conversations

What Makes Someone Successful at Mae

You are:

Strong influencing and motivational communication skills
Emotional resilience when handling rejection or sensitive conversations
Highly organized with strong time management
Comfortable using Slack, Gmail, CRM systems, and digital tools
Quick learner in fast-moving environments

Preferred

Experience working with Medicaid populations or health plan members
Experience in maternal health, community health, or social services
Experience working in a metrics-driven environment

Work Expectations

Remote, U.S.-based role
Full-time, Temporary 3 to 6 months
Monday through Friday availability between 8:00 a.m. and 6:00 p.m. ET
Reliable high-speed internet
Private, quiet workspace suitable for confidential conversations

This is a temporary position with potential for extension based on performance and business needs. High performers may be considered for expanded responsibilities as the program scales.

Compensation

$26.00 per hour, with potential for additional monthly performance bonuses.

Mae Health Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before any employment action is taken.

Quick Apply

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Mission-Driven, Impact Forward

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