DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.
Position Summary
The Senior Account Manager, Client Success serves as the primary liaison for a dedicated portfolio of key clients. This role is focused on nurturing long-term partnerships by deeply understanding client needs, driving strategic value, and identifying opportunities to expand services. The successful candidate will bring a consultative approach to account management, blending client insight, business acumen, and solution-oriented thinking to consistently exceed expectations.
Essential functions, responsibilities:
- Act as the main point of contact for a portfolio of assigned clients, building trust and delivering proactive support and solutions.
- Gain deep insight into each client’s business model, hiring and onboarding processes, goals, KPIs, and workflows.
- Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client.
- Serve as a strategic partner to clients by understanding their organizational structures and challenging them to consider innovative solutions.
- Engage with client stakeholders at all levels—from procurement teams to C-suite executives—to identify opportunities and close business.
- Track and analyze sales trends, revenue generation, and potential competitive threats within accounts.
- Consistently meet or exceed defined revenue targets and account growth objectives.
- Ensure that all services provided align with client goals, expectations, and internal KPIs.
- Lead and deliver impactful Quarterly Business Reviews (QBRs), highlighting service value, performance, and recommendations.
- Prepare for and follow up on key meetings and engagements including presentations, site visits, and strategy sessions.
- Clearly articulate service offerings, pricing, and processes in a way that resonates with client priorities.
- Proactively identify and resolve systemic issues, including performing root cause analysis and implementing solutions.
- Coordinate with internal and external stakeholders to align on client needs and project deliverables.
- Oversee and follow up on client escalations and open issues related to operations, billing, technology, or customer service.
- Maintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce).
- Share and implement account management best practices across the team.
- Participate in additional projects and responsibilities as needed.
Key Skills and Experience:
- Bachelor’s degree or equivalent experience required.
- Minimum of 5 years of account management, client success, or related experience, including direct responsibility for managing large, enterprise-level client accounts.
- Demonstrate ability to build trusted relationships and work effectively with senior leaders, executives, and C-level stakeholders within client organizations.
- Strong communication, negotiation, and presentation skills.
- Ability to build and sustain relationships across all levels of an organization.
- Organized, self-motivated, and results-driven, with excellent attention to detail.
- Professional demeanor with high business maturity and problem-solving capabilities.
- Proficient in Salesforce and Microsoft Office Suite.
- Willingness to work flexible hours and travel occasionally for client meetings or industry events.
- Fluent in English with strong writing and analytical skills, including the ability to interpret business and technical documents.
Training/ Working Hours: Monday - Friday- 8:00 a.m. – 5:00 p.m. EST
Benefits:
- Personal and Sick Paid Time Off.
- 401(k) with a highly competitive match.
- 11 Paid Holidays.
- Medical/Dental and Vision.
- Group Life Insurance, HSA/FSA.
- Employee Assistance Program.
- Educational Assistance Program.
Internal Mapping: This role aligns to the internal job profile Senior Account Manager within the Client Success, Account Management job family.
Physical Working Conditions: Physical Requirements:
- While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.
Job Pay Range
$66,000 - $85,000 Annually
EOE/M/F/Vet/Disability
