Top 40 Dolby Jobs | SimplyHired

Guest Services Associate Supervisor
Dolby Theatre —Hollywood, CA
- Part-time
- 18 years or older
- Management
- Working with individuals with disabilities
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- Profit sharing
Sr IT Security Architect
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Sr. Foundational Audio AI Researcher
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- Computer science
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- Doctor of Philosophy
IT Audit Manager
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Senior Multimodal AI Researcher, Audio
Dolby —Atlanta, GA
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Sr Sales Account Mgr, Auto Americas
Dolby —Michigan
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Renewals Manager
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Staff Delivery Engineer
Dolby —Atlanta, GA
- $136,500 - $187,400 a year
- Full-time
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- Analysis skills
Director, Patents - Video
Dolby —San Francisco, CA
- $225,000 - $318,000 a year
- Full-time
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Senior Compliance Engineer
Dolby —San Francisco, CA
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- Full-time
- Hybrid work
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- Computer Science
- 5 years
Strategic Customer Success Manager
Dolby —Atlanta, GA
- $122,300 - $168,300 a year
- Full-time
- Hybrid work
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Senior Benefits Analyst
Dolby —Atlanta, GA
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- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
Sr Product & Business Mgr, XR Devices
Dolby —San Francisco, CA
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Dolby —Atlanta, GA
- $136,500 - $234,200 a year
- Full-time
- 5 years
- Bachelor's degree
- Fair chance
Staff Operational Support Engineer
Dolby —Atlanta, GA
- $136,500 - $187,400 a year
- Weekends as needed
- 5 years
- DevOps
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Senior Software Engineer in Test
Dolby —Sunnyvale, CA
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Sr Staff Software Engineer, Dolby Vision
Dolby —Sunnyvale, CA
- $214,000 - $261,500 a year
- Full-time
- Computer Science
- Windows
- 8 years

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Guest Services Associate Supervisor

Dolby Theatre -
Hollywood, CA

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Job Details

Part-time

Qualifications

Customer communication
Staff supervision
Management
Safety protocol adherence
Team supervision
Wheelchair mobility assistance
Radio communication systems
High school diploma or GED
Event customer service

Full Job Description

We are committed to attracting, retaining, developing and promoting candidates who are passionate about an exciting career in a fast paced and challenging environment. We are an Equal Opportunity Employer. M/F/V/D

VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre

POSITION PURPOSE:

Under the direction of the Guest Services Manager, the Guest Services Associate Supervisor will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre. This role will also assist in managing staff during shows, including but not limited to: managing designated areas of the theatre, helping with pre-show briefings, and offering a second-level of support to guests answering questions and helping when needed.

ESSENTIAL FUNCTIONS:

Provide exceptional customer service to theatre visitors

Assist with the supervision of ushers and ticket takers during shows.
Assign break times for ushers and ticket takers, deploy staff as needed, prepare for egress
Supervise designated area of the house as assigned
Ensure that ingress and egress proceeds smoothly
Assist with any guest issues, concerns or ticket problems as needed
Fill out incident reports as necessary
Report any venue appearance issues such as damage, spills, gum, broken equipment, to the operations team
Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.

Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.

Ensure safety of all visitors; monitor entrances and exits to ensure guest safety
Clearly and articulately provide information to guests in an engaging manner
Communicate with teammates and supervisors via 2-way radio
Must be able to work flexible hours and have at least 3 days of full availability each week, including weekends and holidays
Other duties may be assigned.

ADDITIONAL REQUIREMENTS:

Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
Must be able to work a minimum of 1-2 shifts during the week and most weekends, depending on the show schedule
Additional days & hours may be available outside your scheduled team hours.
Knowledge of safe work practices and procedures
Must be comfortable serving visitors of all backgrounds and ages

Must be willing to be flexible with their schedule and daily assignments
Must exhibit professional behavior and appearance at all times
Able to work collaboratively and effectively with others
Able to demonstrate a positive, team-oriented attitude
Demonstrates professional integrity and dependability

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

High School Diploma required
3-5 years of customer service experience, in a venue/theatre, preferred.
1+ years experience in a supervisory capacity in a venue/theatre REQUIRED
Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve
Must have excellent interpersonal and communication skills and be sensitive, adaptable and professional when dealing with others

Demonstrates professional integrity and dependability.
Must feel comfortable enforcing rules (e.g., COVID-19 requirements, safety, etc.)

Must have excellent interpersonal skills
Ticketmaster Host experience is a plus
Bilingual skills are a plus

Must possess an exceptional customer service attitude

OTHER SKILL REQUIREMENTS:

Must be able to stand for long periods of time, walk long distances, climb stair, bend, lift and operate elevators
Ability to lift up to 25 lbs.
Ability to speak, and comprehend conversational English

Must be 18 years or older.
Use of hand-held radio procedures
Must be able to function in low light conditions
Works well as a member of a group

Dolby Theatre does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid.

How to Apply:

Email your resume to [email protected].

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