OVERVIEW
At One Girl Cookies and Dawns til Dusk, we believe that great food and genuine hospitality have the power to make someone's day — and that a thriving team is what makes it all possible. Together, our two Brooklyn businesses share a deep commitment to quality, craft, and being a true neighborhood gathering place, from the first coffee of the morning to the last treat of the day. We're looking for a warm, grounded leader to oversee both locations — someone who is as energized by mentoring a team and fostering community as they are by the food and experiences we create. If you lead with heart and take pride in building something that really means something to the people around you, we'd love to hear from you.
OUR LOCATIONS
Our two locations are so similar, yet distinct.
One Girl Cookies is a Brooklyn cafe in the truest sense — a warm, welcoming corner of Cobble Hill where everybody knows everybody. After twenty years, guests still come in for the handcrafted cookies and cakes and keep coming back for the feeling of being known. It's a place where community is the reason we open our doors every morning.
Dawn’s til Dusk is a lively, energetic café that pulses with activity from the first hour to the last. It draws a colorful crowd from the Dumbo area — devoted regulars who treat it as their second living room, professionals looking for a dependable spot to settle in and work, and tourists who stumble in and immediately wish they lived around the corner. There's always something happening.
Though each location has its own distinct personality, One Girl Cookies and Dawn’s til Dusk are united by the same core belief: that a great café experience starts from the inside out. We're committed to creating spaces where every customer feels genuinely welcome, and where every team member feels valued, seen, and supported. Positivity isn't just something we aim for with our guests — it's the foundation of the culture we build with our staff every single day.
Please be in touch if this sounds like something you would like to contribute to.
⸻
THE POSITION
Our General Retail Manager is responsible for making both customers and staff feel taken care of and creating an environment that aligns with our mission. They will be on the floor for most of their shifts, directing and checking in with guests and the team to ensure everyone has what they need. This role is part host, part air traffic controller, and part “whatever is needed in the moment.” This can include anything from running food to taking custom cake orders to providing additional training to a team member to making a latte. The right person is a true people person with a generous spirit, deep understanding of excellent service and desire to contribute to what we are creating.
⸻
THE JOB
OPERATIONAL
- Oversee all day-to-day café operations, including financial tasks (deposits, change, tip forms, etc.), ordering supplies, staff scheduling, and adherence to standard operating procedures (waste logs, inventory, etc.)
- Manage ordering and inventory for St. Ann’s Warehouse concessions, including coordinating deliveries
- Monitor sales and actively engage staff to meet sales goals
- Assess inventory levels and adjust product pars to maximize sales and reduce waste
- Address facility issues, including repairs and maintenance
- Utilize the data and tools available to you to make recommendations and informed decisions
- Maintain Square POS and other systems used for inventory and sales
- Ensure compliance with DOH requirements and maintain inspection readiness at all times
- Update training programs and SOPs regularly
- Keep all operational documents up to date (checklists, inventory sheets, PAR sheets, etc.)
- Maintain the business calendar and prepare monthly P&L summaries
⸻
COMMUNICATION
- Maintain regular communication with ownership, commissary, and staff
- Complete weekly recap reports and holiday recaps
- Provide thoughtful feedback and ideas to help the business grow
- Actively use Slack and email to keep the team informed of updates and developments
⸻
HUMAN RESOURCES
- Ensure all staff are properly trained; provide additional training as needed
- Create and continuously evaluate staff schedules, shift structures, and café hours
- Interview, hire, and train new team members
- Conduct three-month check-ins and annual performance reviews
- Lead disciplinary conversations when necessary in a professional and constructive manner
- Support the growth and development of each employee through coaching and feedback
- Assess coffee skills and arrange additional training when needed
- Communicate with the accountant regarding pay rate changes
- Ensure shift leads complete weekly responsibilities (checklists, orders, deposits, shift reports, team communication)
- Hold biweekly meetings with shift leads
- Monitor staff time clock to ensure attendance and punctuality
- Protect the resources of the business by reducing waste in all its’ forms
⸻
CUSTOMER SERVICE
- Set and maintain the standard for warm, friendly, and attentive service
- Ensure all team members consistently meet these standards
⸻
PRODUCT
- Provide regular feedback to the kitchen team
- Analyze item performance, observe customer behavior, and adjust merchandising to maximize sales
- Maintain high standards of display and presentation
- Ensure all in-store signage is current and properly utilized
- Generate ideas that are on brand that will maximize sales
⸻
YOU
- Think creatively, solve problems effectively, and stay one step ahead
- Generate ideas to improve efficiency, employee satisfaction, and customer retention — and develop actionable plans to execute them
- Have the ability to maintain the delicate balance of leading with empathy while holding team members accountable
- Are outgoing, kind, and service-driven — a true people person
- Truly value your team, prioritize their happiness, express your appreciation for them and think of ways to bring them moments of joy
- Work well under pressure, think clearly, and demonstrate strong emotional intelligence
- Stay informed about industry trends and are passionate about food and beverage
- Have excellent written and verbal communication skills
- Possess strong attention to detail, time management, and organizational skills
- Understand that everyone has something to learn and something to teach
- Delegate effectively and hold team members accountable
- Are comfortable having constructive, and sometimes delicate, conversations when needed
- Genuinely understand great guest service and go the extra mile
- Are self-sufficient, proactive, and open to feedback
- Are punctual, reliable, and highly motivated
- Understand that training is an ongoing process and are committed to continuous team development
- Possess a high degree of emotional intelligence, anticipate team challenges before they surface and handle them with care, directness, and empathy. Team retention is of the utmost importance.
- Are flexible and can go with the flow without your feathers being ruffled, thereby leading by example
Other:
- Weekend availability is a must. This position is 40 hours per week
- Pinch hit as a barista when necessary due to high volume, call outs, etc…
- At least two years experience in a café setting, with one being in a managerial role
Compensation:
- Annual Salary: $75,000 (+ bonus potential)
- Two weeks PTO
Pay: From $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
