Top 2738 Erp deployment manager Jobs

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Field Support Project Manager

AeroSpec Inc -
Chandler, AZ

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Job Details

Full-time

Benefits

Health insurance
Leadership training provided
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Mechanical blueprint interpretation
Customer communication
Electrical schematic reading and interpretation
Incident Escalation
Industrial electrical systems
Mechanical drawings
Managing engineering teams
Leading team collaboration initiatives
General management

Full Job Description

Field Support Project Manager – Automation & Customer Operations

AeroSpec, Inc. | Phoenix, AZ

Are you a technical leader who thrives in customer-facing environments and naturally takes ownership of complex field operations?
Do you enjoy leading teams through high-pressure technical challenges while balancing customer expectations, schedules, budgets, and long-term business relationships?

At AeroSpec, our Field Support Project Managers don’t simply coordinate service activities, they own customer success after systems leave our factory.

This role blends technical project management, field operations leadership, customer engagement, and automation system expertise into a highly visible leadership position supporting advanced manufacturing customers across the country.

If you are energized by solving real-world automation problems, leading technical teams, and driving execution in fast-moving environments, this role offers an opportunity to lead some of AeroSpec’s most critical customer programs.

Position Overview

As a Field Support Project Manager, you will lead the execution and coordination of post-build customer support activities for custom automation systems and manufacturing equipment. You will oversee field support engineers, customer installations, startup activities, troubleshooting efforts, FAT/SAT execution, and long-term customer operational success.

This role serves as the bridge between AeroSpec’s engineering teams, manufacturing operations, and customer production environments.

You will assume ownership of field execution activities after internal machine integration and guide projects through deployment, installation, startup, production stabilization, customer support, and closeout.

The ideal candidate combines:

Strong project management capability
Technical automation knowledge
Leadership under pressure
Customer-facing professionalism
Operational decision-making
Risk management and scheduling discipline

Key Responsibilities

Field Operations & Project Ownership

Own execution of customer deployment activities from post-build integration through SAT completion and production handoff
Lead installation planning, startup coordination, customer training, and field execution activities
Manage field service schedules, resource allocation, travel coordination, and customer readiness
Ensure projects meet customer expectations for schedule, quality, uptime, and responsiveness
Monitor project budgets, labor utilization, service costs, and change requests
Coordinate emergency support responses and escalation management
Drive closure of customer issues through structured troubleshooting and accountability

Team Leadership & Technical Coordination

Lead and mentor Field Support Engineers and cross-functional support personnel
Coordinate activities between controls engineering, mechanical engineering, manufacturing, and field teams
Prioritize customer issues and assign technical resources effectively
Support daily standups, deployment reviews, and customer readiness meetings
Facilitate communication between field teams and factory engineering during troubleshooting efforts
Ensure accurate documentation of field issues, corrective actions, and lessons learned
Develop department processes, standards, and continuous improvement initiatives

Customer Relationship Management

Serve as primary escalation point for customer support and field operations
Build long-term customer relationships through professionalism, responsiveness, and technical leadership
Conduct regular customer status meetings and communicate project risks proactively
Aligning customer expectations with AeroSpec execution capabilities
Identify opportunities for future business, upgrades, and service growth
Support proposal development and customer presentations for field service and support programs

Technical & Operational Leadership

Oversee FAT, SAT, ATP, commissioning, and production startup activities
Support troubleshooting of automation systems including:
- PLC systems
- Robotics
- Motion control
- Vision systems
- Electrical and mechanical integration
Assist teams in diagnosing complex equipment and production issues
Collaborate with engineering to implement corrective actions and system improvements
Support Agile-style execution and bug tracking workflows during deployment and stabilization phases
Ensure compliance with AeroSpec safety and quality standards in all field activities

Qualifications

Required

Bachelor’s degree in engineering, Project Management, or related technical field
5+ years’ experience in automation, manufacturing, field service, or technical project leadership
Experience leading customer-facing technical teams
Strong understanding of industrial automation systems and manufacturing environments
Ability to interpret mechanical drawings, electrical schematics, and technical documentation
Excellent organizational, communication, and leadership skills
Proven ability to manage multiple priorities and technical escalations simultaneously
Willingness to travel as needed to support customer operations

Preferred

Experience with custom machinery, robotics, or capital equipment deployment
Prior field service management or customer operations leadership experience
Experience with Allen Bradley PLCs, Fanuc robotics, or industrial automation troubleshooting
Agile, Scrum, or hybrid project management experience
PMP or Scrum certification
Familiarity with FAT/SAT execution and commissioning processes
Experience managing service budgets, billability, and resource planning
Knowledge of ERP, DevOps, or service ticketing systems

What Success Looks Like

Customer issues resolved quickly and professionally
Successful onsite installations and production startups
High customer satisfaction and repeat business
Strong coordination between field teams and engineering
Reduced downtime and improved first-time fix rates
Effective management of field schedules, labor, and support costs
Consistent execution of FAT/SAT milestones
Strong team accountability and communication

Benefits

Excellent growth and leadership advancement opportunities
Competitive salary based on experience
Medical, dental, vision, and voluntary benefits
401(k) with company match
Technical and leadership training opportunities
Opportunity to work with advanced automation technologies and industry-leading customers

About AeroSpec

AeroSpec is a leader in design-engineer-build manufacturing solutions. We develop custom automation and production equipment for advanced technology industries. Our team integrates engineering, machining, controls, and manufacturing expertise to solve complex production challenges for companies building the next generation of connected products.

Learn more at www.aerospecinc.com

Source material incorporated from existing AeroSpec Field Support Engineer role documentation.

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Refine Your Search

erp deployment manager jobs

Field Support Project Manager

ONSITE--IT Operations Manager

Accounting Manager

Manager, Category Management (Capital Projects)

Junior System Administrator

Software Development Manager

Digital Engineering Lead / Digital Transformation Lead

Production Program Manager

Quality Assurance Manager

Supervisor, IT Service Delivery & Customer Experience

Shift Supervisor

Account Manager

Business Solutions Consultant (Acumatica, Real Estate) – Remote

IT Help Desk Technician

Senior AI Solutions Engineer

Technical Lead / # 26-13289

Director of Sales Growth

Transformation Coordinator

Sales Operations Manager

Purchasing Category Manager I

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