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Senior Sales Manager - Audio Visual, Event Technology

Pinnacle Live -
Miami Beach, FL

Quick Apply

Job Details

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer relationship building
Writing skills
In-person customer service
Employee relationship building
Sales experience within hospitality industry
Communication platforms
Bachelor's degree
Hospitality industry experience
Managing projects
CRM system proficiency
Sales leadership

Full Job Description

Senior Sales Manager

Where luxury meets innovation, apply today and grow your career with Pinnacle Live at Fontainebleau Miami Beach.

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

Located at the Fontainebleau Miami Beach, the Senior Sales Manager plays a critical role within the In-Venue Sales organization as they will be responsible for driving the sales efforts of their assigned hotel. This position will act as front-line sales for the hotel sales team, responsible for generating all Scope of Work (SOW) and Contracts for their leads. Through our Catalyst Sales Process, the Sales Manager will be tasked to move leads through their respective sales funnel; focusing on connection, prequalification, solutions, and more. In addition, this Senior role will focus on large scale production sales efforts for their designated property.

Essential Functions

Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
Responsible for generating and revising scope of work, quotes, proposals, & contracts based on the needs of hotel leads requiring AV products and services.
Follow the Catalyst Sales Process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
Responsible for having a deep knowledge of Pinnacle Live’s products and offerings while displaying a passion for learning and understanding new technologies.
Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc.
Responsible for entering all pertinent client information into Pinnacle Live’s CRM platform and developing and driving an individual sales strategy that includes individual and team funnel and sales activity reporting.
Communicate & collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
Represent Pinnacle Live and hotel during site visits, planning meetings, and pre-convention and debrief meetings.
Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
Manage accurate and timely billing of events and clients.
Perform other duties as assigned.

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

Highly skilled communicator; exceptional interpersonal and relationship-building skills
Highly skilled at project management; proven success working in a fast-paced environment
Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
Very strong time management skills with the ability to work on multiple projects at a time effectively
Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
Exceptional relationship builder, internally and externally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

Bachelor’s degree in business or related field
Minimum of three (3) years of experience in a customer service facing role
Minimum of two (2) years of experience in a hospitality sales leadership role
Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
Production and Staging experience are preferred
Scenic and Décor experience is preferred
Rigging, Electrical, and Exhibit experience is preferred

Benefits

Performance based incentive plans on top of base salary
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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