Top 32 Felton institute Jobs

Hotline Program Associate
Felton Institute —San Francisco, CA
- $20 - $24 an hour
- Part-time
- Writing skills
- Microsoft Office
- Travel
- 403(b) matching
- Health insurance
On Call Program Associate
Felton Institute —San Francisco, CA
- $27.54 an hour
- Part-time
- Writing skills
- Microsoft Office
- Psychology
Project Manager
Felton Institute —Alameda, CA
- $78,000 - $93,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 403(b) matching
- Health insurance
Unarmed Security Guard
Felton Institute —San Francisco, CA
- $25 an hour
- Email
- CPR Certification
- Military
- Computer literacy
- 403(b) matching
- Health insurance
3d
Community Specialist
Felton Institute —San Francisco, CA
- $30 - $35 an hour
- Email
- Adults
- Mid-level
- Older adults
- 403(b) matching
- Health insurance
9d
Administrative Assistant
Felton Institute —San Francisco, CA
- $30 - $35 an hour
- Email
- Bilingual
- Mid-level
- Office
- 403(b) matching
- Health insurance
Behavioral Health Specialist
Felton Institute —Vallejo, CA
- $75,000 - $90,000 a year
- Weekends as needed
- Microsoft Excel
- Addiction Medicine
- Adults
- 403(b) matching
- Health insurance
Mobile Community Crisis Intervention Worker (Part-Time)
Felton Institute —Vallejo, CA
- $28 - $35 an hour
- Part-time
- Clean driving record
- Word processing
- Computer literacy
- 403(b) matching
- Health insurance
9d
Community Response Specialist
Felton Institute —Antioch, CA
- $32.19 an hour
- Email
- Adults
- Mid-level
- High school diploma or GED
- 403(b) matching
- Health insurance
9d
Mobile Community Crisis Intervention Worker
Felton Institute —Vallejo, CA
- $28 - $35 an hour
- Email
- Clean driving record
- Word processing
- Computer literacy
- 403(b) matching
- Health insurance
9d
Teacher Assistant Float
Felton Institute —San Francisco, CA
- $28 an hour
- Email
- Classroom
- Current TB test
- Working with individuals with disabilities
- 403(b) matching
- Health insurance
Case Manager
Felton Institute —Alameda, CA
- $68,000 - $73,000 a year
- Email
- Working with individuals with disabilities
- Mid-level
- 2 years
- 403(b) matching
- Health insurance
Teacher
Felton Institute —San Francisco, CA
- $30.25 - $32.80 an hour
- Email
- Classroom
- Spanish
- CPR Certification
- 403(b) matching
- Health insurance
Bilingual Administrative Assistant (Spanish)
Felton Institute —San Francisco, CA
- $21 - $25 an hour
- Email
- Spanish
- Current TB test
- Word processing
- 403(b) matching
- Health insurance
Clinical Program Manager
Felton Institute —San Francisco, CA
- $120,000 - $135,000 a year
- Email
- Microsoft Word
- Spanish
- Microsoft Excel
- 403(b) matching
- Health insurance
Controller I
Felton Institute —Alameda, CA
- $90,000 - $140,000 a year
- Email
- Office
- 3 years
- Finance
- 403(b) matching
- Health insurance
Lead Teacher
Felton Institute —San Francisco, CA
- $70,000 - $80,000 a year
- Email
- Classroom
- CPR Certification
- Working with individuals with disabilities
- 403(b) matching
- Health insurance
Program Supervisor
Felton Institute —San Francisco, CA
- $85,000 - $95,000 a year
- Email
- Classroom
- Spanish
- Microsoft Excel
- 403(b) matching
- Health insurance
Early Interventionist
Felton Institute —San Francisco, CA
- $32 - $34 an hour
- Email
- Spanish
- CPR Certification
- Writing skills
- 403(b) matching
- Health insurance
Psychiatrist (Part Time)
Felton Institute —Fairfield, CA
- $190 - $210 an hour
- Part-time
- Psychiatry
- Patient monitoring
- Outpatient experience

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Hotline Program Associate

Felton Institute -
San Francisco, CA

Apply Now

Job Details

Part-time
$20 - $24 an hour

Benefits

403(b) matching
Health insurance
Dental insurance
Paid time off
403(b)

Qualifications

Electronic health records (EHR) management
Phone communication
Writing skills
Client rapport building
Trauma-sensitive environment
Employee relationship building
Suicide prevention techniques
De-escalation techniques
Microsoft Office
Evidence-based practice
Clinical data entry
Cognitive-behavioral framework
Emotional safety support
Technical Proficiency
Quality data entry
Customer data entry

Full Job Description

Job Description:

Hotline Program Associate (Part Time)

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Job Description

Provide daytime, overnight, weekend and various shifts coverage on all SFSP’s 24-hour hotlines and all crisis lines. This position reports to and adheres to agency’s policies/procedures and programs.

Accountabilities: (3-5)

Service Delivery
Teamwork
Compliance & QA

Responsibilities:

Service Delivery

Answer calls and texts from clients on all the different lines answered by SFSP.
Assess caller and text visitor needs and provide emotional support in a non-judgmental manner.
Empower callers and text visitors to look at options and make their own decisions.
Provide information and referrals to callers and text visitors when appropriate.
Assess suicide risks and determine plan of action.
Provide Access Line Intake and referral support if working Access Line.
Provide crisis intervention and emergency services as needed.

Teamwork

Welcome, help train, mentor and support volunteers on all lines as needed.
Participate in continuing education presentations as needed.
Contribute to a positive work environment and culture by showing respect to co-workers and engaging in positive team dynamics by concentrating on work duties engage in pro agency work culture.

Compliance & QA

Record client contacts database and communicate concerns to Supervisor
Enters participant information by inputting alphabetic and numeric data on system.
Maintains data entry requirements by following data program techniques and procedures.
Keep files and data secured to protect participant confidentiality.
Ensures compliance with legal/ethical and confidentiality standards.
Performs other duties as assigned by the Hotline Supervisor, Hotline Manager, and Text and Chat Supervisor.

SUCCESS COMPETENCIES FOR POSITION: (competencies required to effectively perform the job)

Interpersonal Communication - Establishes rapport quickly and delivers multi-mode communications that convey a clear understanding of the needs of different audiences: co-workers, managers, clients, clients’ families, care providers, etc. Accepts responsibility for miscommunications or misunderstandings. Avoids escalated arguments at work and seeks a positive resolution. Listens actively and effectively: seeks first to understand.
Client Focus - Delivers client-centric solutions. Assesses and continually improves the services delivered to clients. Gains insight into clients needs. Identifies and implements evidence-based practices: MI, CBT, Trauma-informed. Safeguards privacy and confidentiality.
Problem Solving - Uses a logical approach to address problems or manage the situation at hand by drawing on one’s knowledge and experience base, and calling on other references and resources as necessary. Acknowledges when one doesn’t know something and takes steps to find out. Considers multiple sides of an issue. Weighs consequences before making final decision. Is open to new ideas and processes. Adjusts approach to achieve results.

FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE: (knowledge and skills required to effectively perform the job)

Experience with crisis interventions, suicide callers and call center work
Demonstrate ability to engage and support clients with challenging situations and suicide ideation
Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
Ability to work effectively both individually and as part of a diverse team.
Experience with evidence-based practices and de-escalating clients
Able to exercise good judgment and maintain healthy boundaries with clients and staff.
Able to stay awake and alert during shift
Strong computer skills: MS office, data entry, write clear and accurate narrative reports.
Experience with electronic health records

QUALIFICATIONS: (education and work experience)

Must successfully complete SFSP Crisis Line Volunteer training program or equivalent prior experience.
AA in social work, psychology or related area, or similar education or training in suicide prevention / mental health.
Must have demonstrated successful performance and experience on all lines.
Ability to communicate well, both verbally and in writing.
Ability to work independently and with others.
Attention to detail.
Experience working with vulnerable populations.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: Please use percent time spent in these requirements. Totals do not have to add to 100%.

Standing and Walking: 15% required
Close Vision and Sitting: 50%
Talking and Hearing: (via phone/in person) 60% required
Lifting (more than 20 lbs): 5%
Travel: 10%

Additional Information:

Reports to: Hotline Supervisor

Job Type: Part Time

Work Schedule: Onsite

FLSA Status: Non-Exempt

Salary Range: $20-$24 per hour (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “[email protected]”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.

Equal Employment Opportunity:

Felton Institute will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Apply Now

Refine Your Search

felton institute jobs

Hotline Program Associate

On Call Program Associate

Project Manager

Unarmed Security Guard

Community Specialist

Administrative Assistant

Behavioral Health Specialist

Mobile Community Crisis Intervention Worker (Part-Time)

Community Response Specialist

Mobile Community Crisis Intervention Worker

Teacher Assistant Float

Case Manager

Teacher

Bilingual Administrative Assistant (Spanish)

Clinical Program Manager

Controller I

Lead Teacher

Program Supervisor

Early Interventionist

Psychiatrist (Part Time)

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