✨Join a shop that does things differently ✨
Help us build estimates that are accurate, fast, and trustworthy - from our Central Eastside hub.
Green Drop Garage is expanding our centralized Service Team and we’re looking for a Service Writer to support multiple locations by building high-quality repair estimates, reviewing digital inspections, and keeping workflow moving across all shops.
This is a modern, digital-first role: precision, speed, and systems-driven estimating, paired with the communication skills to present and sell work to customers and collaborate with on-site teams.
ABOUT US
Green Drop Garage is an eco-friendly, full-service auto repair company on a mission to make car care suck less. We fix cars - but we’re really here to fix the industry.
With multiple shops in Portland and Vancouver, a strong membership base, and a centralized service model, we’re building a world-class customer experience: transparent, sustainable, and human.
Our Values
- Do the Right Thing – We lead with integrity
- Solve Problems – We help. We fix. We do.
- Get the Job Done – We work hard and take pride in it
- Always Get Better – No egos, just growth
WHY YOU’LL LOVE WORKING HERE
- Work on a high-performing centralized team with built infrastructure
- Clear systems, expectations, and collaborative support
- Career growth in a rapidly expanding company
- Competitive compensation ($80K–$110K)
- Health, dental, vision, plus life insurance
- 401K with 4% match
- PTO + 7 holidays + your birthday off
- Employee discounts
- Continuing education & professional development
- A culture that respects people, purpose, and performance
⬇ WHAT YOU’LL BE DOING
Primary Focus: Estimating & Digital Workflow (70-80%)
- Review digital vehicle inspections (DVIs) and technician notes across multiple locations
- Build accurate, detailed estimates using standardized labor times, parts catalogs, and membership rules
- Prioritize and deliver estimates quickly to keep shop workflow moving
- Coordinate inventory/availability/pricing of parts with in-store team(s)
- Maintain high accuracy and consistency across all locations
Customer & Team Communication (20-30%)
- Present and sell recommended work to customers by phone, text, and email
- Clarify repair recommendations and answer questions with clarity and integrity - we sell what the vehicle needs, nothing more
- Work with on-site check-in staff and Shop Managers to ensure smooth handoffs and workflow
- Support technicians with clarity on repair scopes and parts needs
The team shares responsibility for both estimating and selling work. Team members divide and conquer based on strengths and daily volume - right now, our greatest need is on the estimating side, but strong customer communication and sales ability are non-negotiable parts of this role.
KPIs YOU’LL OWN
- Estimate accuracy
- Turnaround time for estimates
- Approval rate / close ratio
- Technician productivity (via timely scopes)
- Membership conversion rate (where applicable)
- Customer satisfaction scores
WHAT YOU BRING
- Experience as an estimator or service advisor in auto repair
- Strong understanding of labor times, parts sourcing, and repair order structure
- Excellent attention to detail — clean, accurate estimates are your pride
- Fast, confident decision-making and organized workflow mindset
- Excellent written and verbal communication skills
- Comfortable using shop management software (Tekmetric or equivalent)
- Ability to multitask across multiple shops in real time
- Positive attitude + team-first mindset
- Location: On-site in Central Eastside Portland
We’re Committed to Building a Diverse Team
We welcome applicants from all backgrounds, identities, and abilities. If you’re passionate about accurate work, helping people, and being part of a values-driven company, you’ll fit right in.
Learn more: www.greendropgarage.com
Apply now and help us build the future of auto care.
Job Type: Full‐Time
Work Location: Central Eastside Portland, OR
Schedule: Monday-Friday
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
