Customer Retention Specialist
IGS Energy —Remote
- $34,370 - $51,560 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Territory Sales - Pittsburgh
IGS Energy —Bethel Park, PA
- $50,000 - $100,000 a year
- 8 hour shift
- Clean driving record
- Driver's License
- Driving
- Wellness program
- Mileage reimbursement
Quick Apply
6d
Territory Sales Consultant-Dayton, OH
IGS Energy —Dayton, OH
- $50,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Driver's License
- Paid training
- Wellness program
Quick Apply
6d
Territory Sales Youngstown
IGS Energy —Youngstown, OH
- $50,000 - $100,000 a year
- 8 hour shift
- Clean driving record
- Driver's License
- Driving
- Wellness program
- Mileage reimbursement
Quick Apply
6d
Territory Sales Consultant, Beachwood
IGS Energy —Beachwood, OH
- $5,000 a month
- 8 hour shift
- Clean driving record
- Driver's License
- Driving
- Wellness program
- Mileage reimbursement
Quick Apply
14h
Territory Sales Consultant - Columbus
IGS Energy —Marion, OH
- $50,000 - $100,000 a year
- Full-time
- Clean driving record
- Driver's License
- Driving
- Wellness program
- Mileage reimbursement
Quick Apply
12h
Territory Sales Consultant - Columbus
IGS Energy —Columbus, OH
- $50,000 - $100,000 a year
- Full-time
- Clean driving record
- Driver's License
- Driving
- Wellness program
- Mileage reimbursement
Quick Apply
12h
Territory Sales Consultant, Bethlehem
IGS Energy —Philadelphia, PA
- $50,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Driver's License
- Paid training
- Wellness program
Quick Apply
6d
Territory Sales Consultant - Westlake
IGS Energy —Brook Park, OH
- $50,000 - $100,000 a year
- 8 hour shift
- Clean driving record
- Driver's License
- Driving
- Wellness program
- Mileage reimbursement
Quick Apply
6d
Territory Sales Representative; Erie, PA
IGS Energy —New Castle, PA
- $50,000 - $100,000 a year
- 8 hour shift
- Clean driving record
- Driver's License
- Driving
- Wellness program
- Mileage reimbursement
Quick Apply
6d
Solar Installer
IGS Energy —Columbus, OH
- $43,300 - $64,950 a year
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Solar Installation Technician
IGS Energy —Solon, OH
- $44,970 - $71,950 a year
- Full-time
- Mid-level
- Residential
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
Solar Warehouse Manager
IGS Energy —Columbus, OH
- $67,150 - $107,440 a year
- Full-time
- Clean driving record
- Mid-level
- Forklift
- Health savings account
- Health insurance
Quick Apply
10h
Senior Residential Solar Operations Specialist
IGS Energy —Dublin, OH
- $55,500 - $88,800 a year
- Full-time
- Microsoft Outlook
- Residential
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Associate Commercial Account Manager (Chicago, IL)
IGS Energy —Chicago, IL
- $40,000 - $65,000 a year
- Full-time
- Finance
- Bachelor's degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
13d
Senior Accountant (Renewable Energy)
IGS Energy —Dublin, OH
- $73,870 - $118,190 a year
- Full-time
- Microsoft Outlook
- CPA
- Mid-level
- Health savings account
- Health insurance
Quick Apply
7d
Software Engineering Lead (Solar Product)
IGS Energy —Dublin, OH
- $110,850 - $177,360 a year
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Roof Lead
IGS Energy —Solon, OH
- $55,500 - $88,800 a year
- Full-time
- Construction site
- Sales
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Direct Sales Associate - Youngstown, OH
IGS Energy —Youngstown, OH
- $41,600 - $100,000 a year
- Weekends as needed
- No high school diploma
- High school diploma or GED
- US work authorization
- Health savings account
- Paid holidays
Quick Apply
6d
Sales Development Representative (Solar)
IGS Energy —Dublin, OH
- $35,000 - $45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health savings account
- Health insurance
Quick Apply
10h

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Customer Retention Specialist

IGS Energy -
Remote

Quick Apply

Job Details

Full-time
$34,370 - $51,560 a year

Benefits

Health savings account
Caregiver leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Vision insurance
401(k) matching

Qualifications

Objection handling (sales technique)
Computer operation
Windows
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Job Summary:

As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections through IGS energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction. We’re asking that you must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm.

Primary Responsibilities:

Deliver exceptional customer experiences by proactively building rapport that is driven by both the business and personal needs of our customers.
Must be comfortable speaking to IGS sustainability initiatives and the value of green energy.
Ability to effectively educate on all IGS residential commodity and warranty markets along with associated products and services while using that information to drive sales and retention.
Conducts proactive consultative analysis to identify and act upon opportunities to support our various lines of business through up-sell and cross-sell conversations.
Achieves all customer experience, retention and sales standards set for the department by offering customized solutions and product education to customers while following established departmental goals, policies and procedures.
Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
Assisting customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information.
Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.
Complete additional duties and responsibilities as assigned.

Required Skills:

Possess strong interpersonal, verbal, and written communication skills and be results oriented.
Excellent customer experience and conversational skills.
Possess ability to identify and overcome customer objections.
Ability to multitask effectively and adhere to a weekly set schedule.
Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.
Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

Minimum Education and Experience:

High school diploma or equivalent.
2 years’ experience in a customer facing environment preferred.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

$34,370.00 - $51,560.00

This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an annual incentive plan based on company performance, as well as team or individual incentives.

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].

Work Location: Remote

Quick Apply

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