Top 3 Ilumed Jobs | SimplyHired

Patient Engagement Representative - Central time zone 8:30a-5:00p
ILUMED LLC —Florida
- $25 - $28 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
10d
Korean-Speaking Patient Engagement Representative - West Coast
ILUMED LLC —Jupiter, FL
- $25 - $28 an hour
- Full-time
- Remote
- HIPAA
- English
- Mid-level
Quick Apply

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Korean-Speaking Patient Engagement Representative - West Coast
ILUMED LLC —Jupiter, FL
Conduct outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments. Proven ability to handle a high volume of calls with…
$25 - $28 an hour
Quick Apply

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Patient Engagement Representative - Central time zone 8:30a-5:00p

ILUMED LLC -
Florida

Quick Apply

Job Details

Full-time
$25 - $28 an hour
10 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Are you a compassionate and detail-oriented professional with a passion for helping others? Join our team as a Patient Engagement Representative and play a vital role in connecting patients with the care they need.

About the Role

As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs.

Key Responsibilities

Conduct outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
Communicate clearly and empathetically with patients.
Accurately document all interactions in internal systems.
Follow scheduling protocols and call scripts while maintaining a courteous tone.
Address patient questions and concerns; escalate complex issues as needed.
Verify patient demographics and update records accordingly.
Ensure compliance with HIPAA and organizational privacy policies.
Participate in ongoing training and support outreach campaigns as assigned.

What We’re Looking For

Strong verbal and written communication skills.
Customer-service focused, with a patient-first mindset.
Proven ability to handle a high volume of calls with professionalism and accuracy.
Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
Adaptable, self-motivated, and a collaborative team player.
Prior experience in healthcare scheduling or a call center environment preferred.

Qualifications

High school diploma or equivalent required.
Minimum 2 years of experience in healthcare customer service.
Familiarity with HIPAA guidelines and patient privacy standards.
Bilingual proficiency is a plus (English/Spanish, English/Korean, etc.).

Why Join Us?

We’re committed to improving the patient experience and access to care. As part of our team, you’ll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day.

Apply Today!
If you want to help people navigate their healthcare journey with compassion and clarity, we’d love to hear from you.

Quick Apply

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