Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.
The Social Service Counselor 5-B position serves as Jefferson Parish Human Services Authority's (JPHSA) Centralized Care Coordination (CCC) Supervisor/Contract Monitor. This position ensures referrals of individuals from external and internal sources are streamlined and efficient; that individuals served are directed to the proper service area(s); and, that referral sources are provided adequate and appropriate communication throughout the process, including follow-up. The incumbent also monitors contracts relevant for the purpose of Care Coordination and reports to the Mental Health Regional Director in Executive Administration.
An ideal candidate should possess the following competencies:
Communicating Effectively: Communicates clearly, listens actively, and explains complex ideas well.
Leading Effective Teams: Sets clear direction, fosters collaboration, communicates well, makes sound decisions, and delegates effectively.
Making Accurate Judgments: Makes timely, well-reasoned decisions using available info, context, and trade-offs.
Acting with Ethics and Integrity: Acts with integrity, respects confidentiality, and treats people fairly.
Driving Results: Sets clear goals, stays focused, owns outcomes, and uses feedback to improve.
Managing Programs: Develops aligned program plans, reallocates resources, coordinates stakeholders, mitigates risks, and uses data for improvement.
Six years of social services experience; OR
Six years of full-time experience in any field plus three years of social services experience; OR
A bachelor's degree plus three years of social services experience; OR
An advanced degree in a social sciences field plus two years of social services experience.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NECESSARY SPECIAL REQUIREMENT:
Positions that provide addictive disorder counseling or prevention services will require certification or eligibility for certification issued by the Addictive Disorder Regulatory Authority (ADRA), or its successor.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
As a Social Service Counselor 5B, you will:
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Monitors and tracks all external and internal referrals documented in the Division Care Coordinator Tracking Tool.
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Develops monitoring reports for presentation to the Executive Director, CPS Division Director, and Service Area Division Directors on a quarterly basis. Tracks trends in the numbers and types of internal and external referrals received, investigates fluctuations, and reports identified concerns to the Quality Improvement Specialist and Service Area Division Directors.
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Works collaboratively with the Quality Improvement Specialist and outside consultant to develop an evidence-based practice (EBP) by attending scheduled meetings, tracking and compiling data, etc.
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Distributes a satisfaction survey to external referral sources. Tracks responses and trends in feedback received, conducts follow-up activities as necessary, including scheduling in-person meetings with external stakeholders/referral sources as necessary to determine gaps or opportunities for improvement.
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Attends external and internal stakeholder staff/outreach meetings, ensuring clear and up-to-date communication. Works in collaboration with other division supervisors as needed to ensure barriers to care are addressed.
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Processes all new internal and external referrals and assigns them to Centralized Care Coordinators to ensure seamless linkage to services and appropriate follow-up for all individuals served within JPHSA's three (3) service area divisions: JeffCare, Behavioral Health Community Services (BHCS), and Developmental Disabilities Community Services (DDCS). Adheres to established CCC workflows when processing referrals by:
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Completing necessary forms in the EHS (Pre-Admit, Internal Client Referral, JPHSA Referral Form, Client Document Capture, Parent/Guardian Information, Client Alert);
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Uploading the external referral form and supportive documentation to the EHS;
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Assigning accepted referrals to Centralized Care Coordinators in the EHS.
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Provides direct supervision to all CCC staff (Centralized Care Coordinators) to ensure appropriate provision of care coordination services to all referred individuals and referral sources, per CCC procedure and established workflows.
Position-Specific Details:
Appointment Type: Probational, Promotional, or Job Appointment
Career Progression: This position does not participate in a Career Progression Group
Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with some flexibility as needed to accommodate the needs of the individuals served.
Compensation: The salary offered will be determined based on qualifications and experience.
**Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Enjoli Lewis
Jefferson Parish Human Services Authority
3616 S. I-10 Service Road West, Metairie, LA 70001
504-838-5426
