Top 26 Kls martin group Jobs

Customer Care Specialist I
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
HR Administrative Assistant
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Inventory management
- Writing skills
- Basic math
- Paid parental leave
- Parental leave
Learning & Development Specialist II
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Writing skills
- Public speaking
- Mid-level
Graphic Designer I
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Microsoft Excel
- Writing skills
- Public speaking
- Paid parental leave
- Parental leave
IPS Planning Supervisor
KLS MARTIN MANUFACTURING LLC —Jacksonville, FL
- Full-time
- Customer service
- Bachelor of Science
- Writing skills
HR & Compensation Analyst
KLS MARTIN LP —Jacksonville, FL
- Full-time
- 5 years
- Writing skills
- Basic math
- Paid parental leave
- Parental leave
Regulatory Software Project Specialist
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Customer service
- Engineering
- Basic math
- Paid parental leave
- Parental leave
Bill Only Specialist I
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Remote
- Writing skills
- Public speaking
- HIPAA
- Paid parental leave
- Parental leave
6d
Compliance Systems Supervisor
KLS MARTIN MANUFACTURING LLC —Jacksonville, FL
- Full-time
- Customer service
- Writing skills
- Office
- Paid parental leave
- Parental leave
IPS Final Quality Assurance Inspector I
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Customer service
- High school diploma or GED
- Continuous improvement
- Paid parental leave
- Parental leave
IPS 3D Modeler
KLS MARTIN MANUFACTURING LLC —Jacksonville, FL
- Full-time
- Anatomy knowledge
- Customer service
- Writing skills
- Paid parental leave
- Parental leave
IPS Processing Quality Assurance Inspector
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Customer service
- Writing skills
- HIPAA
- Paid parental leave
- Parental leave
HRIS and Payroll Financial Specialist
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Surgery
- 5 years
- Basic math
- Paid parental leave
- Parental leave
Accountant III
KLS MARTIN LP —Jacksonville, FL
- Full-time
- CPA
- Writing skills
- Basic math
- Paid parental leave
- Parental leave
Computer Software Assurance Supervisor
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Computer Science
- Customer service
- 5 years
- Paid parental leave
- Parental leave
IPS Admin Supervisor
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Writing skills
- Basic math
- Public speaking
- Paid parental leave
- Parental leave
ASSOCIATE IPS PLANNING ENGINEER
KLS MARTIN MANUFACTURING LLC —Jacksonville, FL
- Full-time
- Anatomy knowledge
- Bachelor of Science
- Writing skills
- Paid parental leave
- Parental leave
IPS Data Coordination Assistant (Part-time)
KLS MARTIN MANUFACTURING LLC —Jacksonville, FL
- Part-time
- Customer service
- Writing skills
- Basic math
- Paid parental leave
- Parental leave
ASSOCIATE IPS DESIGNER
KLS MARTIN MANUFACTURING LLC —Jacksonville, FL
- Full-time
- Anatomy knowledge
- Customer service
- Writing skills
- Paid parental leave
- Parental leave
SENIOR R&D ENGINEER
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Bachelor of Science
- Engineering
- Basic math
- Paid parental leave
- Parental leave

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Customer Care Specialist I

KLS MARTIN LP -
Jacksonville, FL

Apply Now

Job Details

Full-time

Qualifications

Customer records maintenance
Basic math
Presentations for conferences or internal meetings
High school diploma or GED
Customer support
Quality data entry
Customer data entry

Full Job Description

Job Summary

The Customer Care Specialist I serves as the first point of contact for KLS Martin customers. This entry-level position is dedicated to delivering exceptional customer service by responding to inquiries, processing orders and quotes, resolving basic issues, and ensuring a positive overall experience. The Specialist communicates with customers across multiple channels, providing accurate and helpful information in a timely manner. This role offers a valuable opportunity to gain experience in an office-based customer service environment and build a strong foundation in customer-facing and administrative skills.

Essential Functions, Duties, and Responsibilities

Customer Support:

Provide responses to customer inquiries via phone and email. Ensure timely, professional, and accurate communication

Issue Resolution:

Resolve basic customer issues related to products or services, such as order status inquiries, product information, or account-related questions

Order/Quote Processing:

Process orders/quotes, including placement, modifications, cancellations, and confirmations. Ensure all orders are accurately entered into the system and follow up on pending or delayed orders to provide customers with timely updates. Handle order adjustments and ensure that all order details are accurate, including product selection, shipping information, and payment processing

Product Knowledge:

Learn and apply basic knowledge of the company’s products, services, and policies to provide accurate and effective support to customers

Documentation:

Log all customer interactions, inquiries, and issues accurately in the ERP system, ensuring a seamless order to cash process

Team Collaboration:

Work closely with other customer care team members and departments to ensure all customer issues are addressed

Customer Satisfaction:

Focus on providing excellent customer care with the goal of building rapport, encouraging customer satisfaction and loyalty

Education and Experience Requirements

Education:

High school diploma or equivalent required

Additional education is plus but not required

Experience:

- 0 - 2 years of customer service experience

Previous experience in retail, hospitality, or other customer-facing roles is a plus but not mandatory

Knowledge, Skills, and Abilities

Communication:

Strong verbal and written communication skills, with the ability to clearly explain information to customers

Customer Service Orientation:

A positive attitude with a passion for helping others and providing outstanding service

Attention to Detail:

Ability to accurately document customer interactions, manage multiple inquiries, and ensure accurate follow-up

Problem Solving:

Strong ability to identify and resolve simple customer issues and escalate more complex issues as needed

Time Management:

Ability to manage time effectively, handle multiple tasks, and prioritize customer needs in a fast-paced environment

Technical Proficiency:

Basic computer skills and familiarity with Microsoft applications (Outlooks, Excel, Word, etc.) Ability to learn and use company-specific software tools and systems, including ERP software

Teamwork:

Ability to work effectively in a team setting, assisting colleagues when needed and contributing to team goals

Knowledge, Skills, and Abilities

Attention to Detail: Accurately manages documentation, and attention to invoice reconciliation at the foundational level.
Problem Solving: Accurately identifies issues and applies established procedures to resolve them.
Teamwork & Collaboration: Works collaboratively with others and contributes to a positive team environment.
Communication: Clearly & professionally exchanges information with customers and colleagues.
Accountability: Take ownership of assigned work, meet deadlines and reliably follow through.
Professionalism: Demonstrate integrity, respect, and adherence to KLS Martin’s quality and safety policies and procedures.

Skill Requirements

Typing/computer keyboard
Utilize computer software (specified above)
Retrieve and compile information
Maintain records/logs
Verify data and information
Organize and prioritize information/tasks
Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
Verbal communication
Written communication
Public speaking/group presentations
Research, analyze and interpret information
Investigate, evaluate, recommend action
Basic mathematical concepts (e.g. add, subtract)

Physical Requirements

Sitting for extended periods
Extended periods viewing computer screen
Reading
Speaking
Hear/Listen
Maintain regular, punctual attendance
Bending/Stooping
Reaching/Grasping
Writing

Hazards

Normal office environment

Apply Now

Refine Your Search

kls martin group jobs

Customer Care Specialist I

HR Administrative Assistant

Learning & Development Specialist II

Graphic Designer I

IPS Planning Supervisor

HR & Compensation Analyst

Regulatory Software Project Specialist

Bill Only Specialist I

Compliance Systems Supervisor

IPS Final Quality Assurance Inspector I

IPS 3D Modeler

IPS Processing Quality Assurance Inspector

HRIS and Payroll Financial Specialist

Accountant III

Computer Software Assurance Supervisor

IPS Admin Supervisor

ASSOCIATE IPS PLANNING ENGINEER

IPS Data Coordination Assistant (Part-time)

ASSOCIATE IPS DESIGNER

SENIOR R&D ENGINEER

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