Top 14309 Medical customer service Jobs

Patient Service Representative (Remote)
Boston Medical Center —Remote
- $20.08 - $22.61 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Remote Customer Service & Workflow Coordinator
Collins Medical Solutions —Remote
- $19.50 - $24.00 an hour
- Full-time
- Remote
- Microsoft Outlook
- Management
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative
Firstsource Healthcare —Remote
- $15 an hour
- 8 hour shift
- Remote
- Computer literacy
- Writing skills
- Typing
- Dental insurance
- Work from home
Client Service Representative
Firstsource Healthcare —Remote
- $15 an hour
- 8 hour shift
- Remote
- Computer literacy
- Writing skills
- Typing
- Dental insurance
- Work from home
Dental Receptionist/Front desk/ Manager
Robinson Dental Care —Robinson Township, PA
- $18 - $22 an hour
- Part-time
- Background check
- Dental office
- Medical office experience
- Health insurance
- 401(k)
Quick Apply
Orthopedic Front Desk Manager
Bridger Orthopedic and Sports Medicine —Bozeman, MT
- From $24 an hour
- Full-time
- Background check
- Customer service
- Medical office experience
- Profit sharing
- Health insurance
Quick Apply
11d
Bilingual Team Lead Coordinator - Russian Speaking
Heritage NY Medical, PC —Garden City, NY
- $50,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- HIPAA
- English
- Health savings account
- Health insurance
Quick Apply
$1000 Sign On Bonus - Patient Services Representative (Russian Speaking) - Call Center - Sheepshead Bay, NY
Vanguard Dermatology —New York, NY
- $20 - $21 an hour
- 8 hour shift
- Ability to walk for extended periods
- English
- Ability to climb stairs
Quick Apply
Patient Service Representative/Front Office Assistant
Audiology Center of Maine —Ellsworth, ME
- From $16 an hour
- Full-time
- Background check
- Customer service
- Basic math
Quick Apply
3d
Dental Front Office
Marigold Dental —Federal Way, WA
- $25 - $29 an hour
- Full-time
- Dental office
- 5 years
- In-person
- Free parking
- Paid holidays
Quick Apply
Front Desk Receptionist/Dental Experience Preferred
Peak Implant & Oral Surgery —Corvallis, OR
- Full-time
- Dental office
- Surgery
- Customer service
- Paid training
- Paid holidays
Quick Apply
PART TIME - Client Support Specialist
Recovery House, Inc. —Rutland County, VT
- $19.25 - $21.00 an hour
- 12 hour shift
- Customer service
- Caregiving
- High school diploma or GED
- Employee assistance program
Quick Apply
Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
- $19 - $21 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Office Manager/Front Desk Receptionist
Reisenauer Dermatology —Kīhei, HI
- $28 - $32 an hour
- Part-time
- HIPAA
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
7d
Hospital Services Specialist - Marshfield
Versiti, Inc. —Marshfield, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Paid holidays
- Disability insurance
Front Desk Receptionist/Insurance Coordinator
Steven W. Simpson, DMD —Knoxville, TN
- $20 - $25 an hour
- Email
- CPR Certification
- Dental office
- Front desk
- Paid time off
- 401(k) matching
Quick Apply
Pharmacy Customer Service Representative I
ONEWORLD COMMUNITY HEALTH CENTERS INC —Omaha, NE
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
In-Take / Customer Service
Seeley Medical —Andover, OH
- From $12 an hour
- 8 hour shift
- Background check
- Customer service
- Office
- Paid training
- Health insurance
Quick Apply
Medical Front Office (Spanish Required)
Sound Solutions Hearing & Balance Centers —La Palma, CA
- $18 - $22 an hour
- Full-time
- Spanish
- Mid-level
- Travel
- Paid holidays
- Health insurance
Quick Apply
Ophthalmic Front Desk Receptionist
Alabama Eye & Cataract Center, PC —Birmingham, AL
- $18 - $21 an hour
- Full-time
- Private practice
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply

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Patient Service Representative (Remote)

Boston Medical Center -
Remote

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Job Details

Full-time
$20.08 - $22.61 an hour

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Work from home
Vision insurance
403(b)
Opportunities for advancement

Qualifications

Microsoft Excel
Email customer support
Microsoft Outlook
Phone communication
Writing skills
Coaching
English
High school diploma or GED
Emotional support for patients
Fax machines
Faxing
Patient education
Client interaction via phone calls

Full Job Description

Patient Service Representative (Remote)

49883

Remote, United States

Full Time

POSITION SUMMARY:

This position is permanently remote.

Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home

The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines.

Position: Patient Service Representative (Remote)

Department: Ambulatory Call Center

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Essential Responsibilities:

The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.
Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment.
Provides accurate and detailed information and updates patients’ records, using Epic
Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.
Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager.
Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.

General Duties and Standards

Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.
Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
Follows established hospital infection control and safety procedures.
Other duties as needed.

JOB REQUIREMENTS

EDUCATION:

A minimum of a High School diploma/GED is required.

KNOWLEDGE AND SKILLS:

Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach the patient in navigating the healthcare system
Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook)
Ability to document work in a professional and efficient manner

Compensation Range:

$20.08- $22.61

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Apply Now

Refine Your Search

medical customer service jobs

Patient Service Representative (Remote)

Remote Customer Service & Workflow Coordinator

Customer Service Representative

Client Service Representative

Dental Receptionist/Front desk/ Manager

Orthopedic Front Desk Manager

Bilingual Team Lead Coordinator - Russian Speaking

$1000 Sign On Bonus - Patient Services Representative (Russian Speaking) - Call Center - Sheepshead Bay, NY

Patient Service Representative/Front Office Assistant

Dental Front Office

Front Desk Receptionist/Dental Experience Preferred

PART TIME - Client Support Specialist

Bilingual Patient Care Representative (Job#3334)

Office Manager/Front Desk Receptionist

Hospital Services Specialist - Marshfield

Front Desk Receptionist/Insurance Coordinator

Pharmacy Customer Service Representative I

In-Take / Customer Service

Medical Front Office (Spanish Required)

Ophthalmic Front Desk Receptionist

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