Top 64 Nbt bank Jobs | SimplyHired

Contact Center Agent
NBT Bank —Norwich, NY
- $18.50 - $22.58 an hour
- Full-time
- Computer literacy
- Research
- High school diploma or GED
- Health savings account
- Disability insurance
Relationship Banking Associate
NBT Bank —Massena, NY
- $18.50 - $20.81 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Relationship Banker Associate
NBT Bank —Rome, NY
- $18.50 - $20.81 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Relationship Banker
NBT Bank —Williamsville, NY
- $18.50 - $23.42 an hour
- Full-time
- Computer literacy
- Writing skills
- Office
- Health savings account
- Disability insurance
Contact Center Agent III
NBT Bank —Norwich, NY
- $22.61 - $30.15 an hour
- Full-time
- Remote
- Classroom
- Research
- Mid-level
- Health savings account
- Disability insurance
5d
Senior Business Banking Officer
NBT Bank —Burlington, VT
- $97,962 - $125,957 a year
- Full-time
- Up to 50% travel
- Business development
- Driver's License
- Health savings account
- Disability insurance
Credit Analyst II
NBT Bank —Norwich, NY
- $30.59 - $40.76 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Disability insurance
Financial Consultant Associate
NBT Bank —Burlington, VT
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
Home Lending Loan Underwriter
NBT Bank —Norwich, NY
- $27.18 - $36.25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Health savings account
- Disability insurance
Branch Manager I
NBT Bank —Forestville, NY
- $62,375.00 - $77,345.91 a year
- Full-time
- Up to 50% travel
- Mid-level
- Office
- Health savings account
- Disability insurance
Retail Market Manager I
NBT Bank —Burlington, VT
- $97,962 - $125,957 a year
- Full-time
- Up to 50% travel
- Mid-level
- Office
- Health savings account
- Disability insurance
Business Banking Underwriter II
NBT Bank —Norwich, NY
- $30.59 - $40.76 an hour
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health savings account
- Disability insurance
14d
Territory Sales Manager
NBT Bank —Burlington, VT
- $70,000 - $430,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Health savings account
- Disability insurance
Staff Accountant - EPIC
NBT Bank —Rochester, NY
- $21.01 - $29.41 an hour
- Full-time
- Basic math
- Mid-level
- Office
- Health savings account
- Disability insurance
13d
Cash Management Support Specialist
NBT Bank —Norwich, NY
- $22.61 - $30.15 an hour
- Overnight shift
- Microsoft Word
- Sales
- Mid-level
- Health savings account
- Disability insurance
12d
Technical Associate II
NBT Bank —Norwich, NY
- $21.65 - $28.89 an hour
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Disability insurance
Mortgage Originator
NBT Bank —Fairport, NY
- $33,280 - $220,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
Financial Consultant
NBT Bank —Newburgh, NY
- $52,000 - $210,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Disability insurance
Regional Commercial Banking Manager
NBT Bank —Fairport, NY
- $152,149 - $202,858 a year
- Full-time
- Up to 50% travel
- 5 years
- Analysis skills
- Health savings account
- Disability insurance
Associate Credit Officer
NBT Bank —Williamsville, NY
- $82,901 - $110,549 a year
- Full-time
- 5 years
- Writing skills
- Data analysis skills
- Health savings account
- Disability insurance
7d

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Contact Center Agent

NBT Bank -
Norwich, NY

Apply Now

Job Details

Full-time
$18.50 - $22.58 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Financial planning services
Tuition reimbursement
Paid time off
Adoption assistance
Pension plan
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Research
High school diploma or GED

Full Job Description

Pay Range: $18.50 - $22.58

The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.

The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.

Education and Experience:

High School Diploma or GED required
Associates Degree preferred
Customer service experience preferred

Skills and Abilities:

Strong Communication skills, both written and verbal
Great active listening skills
A patient, empathic attitude
A passion to support Customers
Ability to work and learn in fast paced environment
Ability to work quickly and accurately
Ability to multitask
Computer Literacy
Basic Trouble shooting skills

Unique Job Characteristics and Requirements:

Must be able to work flexible hours
Requires Saturday hours

Tasks Performed:

55% Responsible for resolving consumer customer inquiries via one customer support channel. Use active listening skills, ask probing questions to collect information needed to resolve customer inquiries. Provide customer with account, product or service information. Source data across multiple banking systems in order to research and resolve customer inquiries. Guide customers through basic troubleshooting steps Responsible for learning new products, and services in a fast-changing environment. Accountable for meeting metric driven goals.
20% Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys. Represent the NBT Brand and uphold NBT core values.
10% Complete account, product maintenance as well as complete monetary customer transactions. .
10% Ensures that all security measures, policy and procedures are adhered to.
5% Other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Apply Now

Refine Your Search

nbt bank jobs

Contact Center Agent

Relationship Banking Associate

Relationship Banker Associate

Relationship Banker

Contact Center Agent III

Senior Business Banking Officer

Credit Analyst II

Financial Consultant Associate

Home Lending Loan Underwriter

Branch Manager I

Retail Market Manager I

Business Banking Underwriter II

Territory Sales Manager

Staff Accountant - EPIC

Cash Management Support Specialist

Technical Associate II

Mortgage Originator

Financial Consultant

Regional Commercial Banking Manager

Associate Credit Officer

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