Top 1809 New york edge, inc Jobs

Support Specialist
Order.co —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Continuous improvement
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Technical Writer I (Remote)
Vitu, Inc. —Remote
- $64,000 - $86,000 a year
- Full-time
- Remote
- Microsoft Excel
- Pass drug screening
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
11d
Retail Part Time Store Associate, Fabletics (Flatiron - New York, NY)
Fabletics —New York, NY
- $17.00 - $17.10 an hour
- Part-time
- 18 years or older
- Merchandising
- Cash register
- Employee discount
- Flexible schedule
Cloud Engineer
SS&C Technologies —Kansas City, MO
- Full-time
- Hybrid work
- Research
- Mid-level
- Continuous improvement
- Paid holidays
- Health insurance
Accounts Receivable Specialist (location Malvern, PA-Hybrid)
Cenero LLC —Malvern, PA
- $43,500 - $64,750 a year
- Hybrid work
- ERP systems
- Research
- Mid-level
- Health savings account
- Paid holidays
Appointment Setter
LeafHome —Hudson, OH
- $15 - $17 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid parental leave
- Health insurance
Quick Apply
Outreach Peer Specialist Full -Time
Mental Health Empowerment Project —Albany, NY
- $43,000 a year
- Weekends as needed
- Addiction Medicine
- Computer literacy
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
4d
Coordinating Staff Attorney, Pro Bono Immigration Program
The Legal Project —Schenectady, NY
- $75,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Quality Assurance Coordinator
AIM Services Inc —Saratoga Springs, NY
- $23.00 - $25.50 an hour
- Microsoft Word
- Microsoft Excel
- Bachelor of Science
Quick Apply
Technology Integration Specialist 2
VIABILITY, INC —Holyoke, MA
- $24.76 an hour
- Full-time
- Working with individuals with disabilities
- Mid-level
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
Industrial Painter
Everett J Prescott Inc —Barre, MA
- Full-time
- High school diploma or GED
- In-person
- Ability to stand for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Field Service Representative
Saab —De Witt, NY
- $72,000 - $90,000 a year
- Full-time
- Military
- Bachelor of Science
- Pass drug screening
- Paid holidays
- Disability insurance
Nursing Supervisor - New York
Option Care Health —New York, NY
- $106,037.57 - $176,714.86 a year
- Full-time
- CPR Certification
- RN License
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Operator Finisher First or Third Shifts
Gorbel®, Inc. —Victor, NY
- $19.74 - $32.14 an hour
- Multiple hires
- Forklift
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Painter 2nd or 3rd Shifts
Gorbel®, Inc. —Victor, NY
- $17.00 - $26.39 an hour
- Multiple hires
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick Apply
Server/Evening Lead
water's edge at 47 sag, inc —Bolton Landing, NY
- $12 - $18 an hour + tips
- Part-time
- Serving
- 18 years or older
- Cash register
- Employee discount
- Flexible schedule
Quick Apply
New York State Pre-K Assistant Teacher, Childtime of Mechanicville
Childtime Learning Centers —Mechanicville, NY
- $16.50 - $18.00 an hour
- Full-time
- Classroom
- High school diploma or GED
- Preschool
- Health insurance
- Dental insurance
Quick Apply
Senior Field Service Representative
Saab —De Witt, NY
- $92,200 - $115,300 a year
- Full-time
- Up to 50% travel
- Military
- Bachelor of Science
- Paid holidays
- Disability insurance
11d
Irrigation Installation Technician
Tanz Inc dba Greg Tanzer Sprinklers —River Edge, NJ
- $22 - $26 an hour
- Full-time
- Spanish
- Clean driving record
- English
- 401(k)
Quick Apply
Field Operations Manager
Ecolab Inc. —Shreveport, LA
- $77,900 - $117,000 a year
- Overtime
- Background check
- Spanish
- Hospital
- Paid parental leave
- Employee stock purchase plan

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Support Specialist

Order.co -
Remote

Quick Apply

Job Details

Full-time
$24 - $27 an hour
7 days ago

Benefits

Stock options
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Live chat
Customer follow-ups
Non-technical user support
Customer records maintenance
Personal service client interaction documentation
Record keeping
Customer relationship building
Email customer support
Technical support via phone
Phone communication
Startup experience
Triage
Bug Reporting (Quality assurance practices)
Incident Escalation
Customer support experience within e-commerce industry
E-commerce
Managing clients in a customer support role
Collaboration with product development teams
Zendesk
Continuous improvement
Customer relationship management (CRM) systems (technically supported)
Customer engagement
SaaS (as product category for technical sales engineers)
Customer support
1 year
Root cause analysis
Technical support via email
SaaS
Communication skills
Entry level

Full Job Description

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors.

End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.

Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users.

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

About the Role

As a Support Specialist I at Order.co, your primary responsibility is to deliver high-quality customer support by efficiently triaging issues and resolving problems in a timely manner. We value individuals who take ownership of customer concerns and are committed to seeing them through until a satisfactory resolution is achieved. In this role, you will need to work quickly and multitask effectively. We seek dedicated individuals who are genuinely passionate about assisting customers.

What you’ll do

Your key responsibilities as a Support Specialist I at Order.co include:

Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co customers & vendors. You will be responsible for responding to customer inquiries, complaints, and requests for assistance. Your goal is to provide timely and effective solutions to ensure customer satisfaction.
Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues. This may involve investigating technical problems, offering guidance on product usage, or escalating complex issues to the appropriate team.
Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner. You should be able to explain complex concepts or technical information in a way that is easy for customers to understand.
Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times and keep them informed throughout the support process. You should be proactive in providing updates and maintaining open lines of communication.
Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. You will be responsible for documenting customer interactions, including the details of the issue and the steps taken to resolve it.
Collaborating with internal teams: As a Support Specialist I, you will work closely with other teams within Order.co, such as Account Management, Operations and Product to relay customer feedback, report bugs, and contribute to ongoing improvements in customer experience.
Continuously improving customer support processes: We encourage a culture of learning and improvement. You will have opportunities to identify areas for enhancement in customer support processes and suggest ideas to optimize workflows and enhance customer satisfaction.

What you bring to the table

As a Support Specialist I at Order.co, the following skills will be valuable for you to excel in your role:

Strong communication skills: You should possess excellent verbal and written communication skills to effectively interact with customers. Clear and empathetic communication is essential for understanding customer issues and conveying solutions in a way that customers can understand.
Problem-solving abilities: You will encounter various customer issues, and the ability to analyze problems, identify root causes, and propose appropriate solutions is crucial. Strong problem-solving skills will help you efficiently troubleshoot and resolve customer concerns.
Customer-centric mindset: Demonstrating a genuine desire to help customers and a commitment to providing exceptional service is essential. You should have a customer-centric mindset and strive to meet and exceed customer expectations. You should be able to remain calm and empathize with customers' situations, showing understanding and reassurance throughout the support process.
Multitasking and time management: As a Support Specialist I, you will often have to handle multiple customer inquiries simultaneously. Strong multitasking skills and effective time management are essential.
Attention to detail: Paying close attention to detail is crucial for accurately documenting customer interactions, tracking issues, and following up on resolutions. It ensures that nothing falls through the cracks and helps maintain high-quality customer support.
Teamwork and collaboration: Being able to work well in a team, collaborate effectively, and provide valuable feedback and insights will contribute to the overall success of the customer support function.
Adaptability and willingness to learn: Customer support needs can vary, and new challenges may arise. Being adaptable and open to learning new tools, technologies, and processes will help you stay effective and provide up-to-date support to customers.
Resilience and stress management: Customer support can sometimes be demanding and stressful. Being resilient and adopting effective stress management techniques are needed to maintain a high level of customer service, even during challenging situations.

Bonus points if you have

1+ years of customer support or related experience, especially in a SaaS, e-commerce or startup environment.
Experience working with CRMs such as Zendesk.

What you’ll receive

A competitive compensation package including stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off policies
Employer-sponsored 401(k) + match
The anticipated pay range for this role is $24 - $27 per hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

Quick Apply

Refine Your Search

new york edge, inc jobs

Support Specialist

Technical Writer I (Remote)

Retail Part Time Store Associate, Fabletics (Flatiron - New York, NY)

Cloud Engineer

Accounts Receivable Specialist (location Malvern, PA-Hybrid)

Appointment Setter

Outreach Peer Specialist Full -Time

Coordinating Staff Attorney, Pro Bono Immigration Program

Quality Assurance Coordinator

Technology Integration Specialist 2

Industrial Painter

Field Service Representative

Nursing Supervisor - New York

Operator Finisher First or Third Shifts

Painter 2nd or 3rd Shifts

Server/Evening Lead

New York State Pre-K Assistant Teacher, Childtime of Mechanicville

Senior Field Service Representative

Irrigation Installation Technician

Field Operations Manager

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