Top 16 Online gambling agent Jobs

Customer Support Agent (Night Shift)
GAN —Las Vegas, NV
- $20 an hour
- Night shift
- Remote
- English
- No travel
- Communication skills
- Paid parental leave
- Paid holidays
8d
Gaming Agent
SAN PASQUAL BAND OF DIEGUENO MISSION INDIANS OF CALIFORNIA —Valley Center, CA
- $24 an hour
- Overtime
- Pass drug screening
- High school diploma or GED
- Computer skills
Quick Apply
Agent - Front Desk
Wind Creek Hospitality —Bethlehem, PA
- Weekends as needed
- Microsoft Word
- 18 years or older
- Writing skills
1d
Ohio Investigative Enforcement Agent
State of Ohio - Public Safety —Ohio
- $30.77 - $40.81 an hour
- Weekends as needed
- Background check
- Bar
- CPR Certification
- Free parking
- Paid holidays
Lawful Gambling Compliance Regulator 1 - Field Agent
State of Minnesota - Gambling Control Board —Fergus Falls, MN
- $23.98 - $35.30 an hour
- Online Application
- Hybrid work
- Microsoft Word
- Mid-level
- Office
- Paid parental leave
- Paid holidays
2d
Senior Special Agent - Special Agent Senior
State of Minnesota - Public Safety Dept —Saint Paul, MN
- $47.21 - $64.58 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- Finance
- Paid parental leave
- Paid holidays
13d
Corporate Security Specialist
BetMGM LLC —New Jersey
- $26.54 - $34.83 an hour
- Overnight shift
- Office
- Microsoft Office
- US work authorization
- Disability insurance
- Health insurance
Criminal Intelligence Analyst
State of Ohio - Attorney General —Ohio
- $32.90 - $52.90 an hour
- Full-time
- Background check
- Pass drug screening
- Research
- Paid holidays
- Health insurance
6d
Senior Sports Analyst
BetMGM LLC —New Jersey
- $92,000 - $120,750 a year
- Full-time
- Remote
- English
- Analysis skills
- Mentoring
- Disability insurance
- Health insurance
6d
Sr. Business Protection Specialist
BetMGM LLC —New Jersey
- $63,600 - $83,475 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- US work authorization
- Disability insurance
- Health insurance
Director, Risk and Payments Operations
BetMGM LLC —New Jersey
- $137,200 - $180,075 a year
- Full-time
- Remote
- 5 years
- US work authorization
- Senior level
- Disability insurance
- Health insurance
Data Platform Engineer
Block Labs —Malta, MT
- Overtime
- Remote
- System design
- SQL
- APIs
Senior Machine Learning Operations Engineer
BetMGM LLC —New Jersey
- $135,000 - $170,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance
14d
Senior Data Engineer
BetMGM LLC —New Jersey
- $135,000 - $170,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance
14d
Compliance Manager
Cactus Petes —Jackpot, NV
- From $50,000 a year
- Weekends as needed
- Microsoft Outlook
- Customer service
- 5 years
- Health insurance
- Paid time off
SPECIAL AGENT TRAINEE, DEPARTMENT OF JUSTICE
Department of Justice —United States
- $5,139 - $6,931 a month
- Full-time
- Pass drug screening
- Analysis skills
- Driver's License
- On-the-job training

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Customer Support Agent (Night Shift)

GAN -
Las Vegas, NV

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Job Details

$20 an hour
8 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Live chat
Jira
Customer relationship building
Email customer support
Technical support via phone
Texting/chatbox tools
Financial transaction processing
Depositing cash
Casino experience
Phone communication
English
Customer support experience within e-commerce industry
Managing clients in a customer support role
Phone customer support
B2B business model
Decision making
B2B
Fraud prevention implementation
Digital project management boards
Deposits
Defect tracking tools
Technical support via email
Withdrawals
Casino & gaming industry
Communication skills
Technical Proficiency
Email support
Entry level

Full Job Description

Join our Customer Services Team as a Customer Support Agent and help create exceptional experiences for our players and clients. In this role, you'll be the frontline of support, assisting users with inquiries, resolving issues efficiently, and ensuring a seamless customer experience across our platforms.

Working alongside a collaborative team of customer service professionals, team leaders, and GAN casino clients, you'll play a key role in maintaining high service standards and fostering strong client relationships. If you're passionate about helping others, thrive in a fast-paced environment, and enjoy solving problems, this is an exciting opportunity to make a meaningful impact while growing your career with GAN.

Core responsibilities

Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience.
Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services.
Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations.
Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products.
Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns.
Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions.
Contribute to the testing process for new products and services, ensuring a seamless rollout.

Experience and key competencies

Demonstrating proficiency in Google Suite and Jira.
Navigating technical intricacies, showcasing expertise in online troubleshooting.
Exhibiting superb written and verbal English communication skills.
Excelling in precision multitasking, perfectly suited for our shift-based, hourly position (flexibility across days).
Prior experience with working overnight / graveyard hours.
Delivering a customer-centric experience through a friendly, patient demeanor.
Balancing self-motivation with a team-player ethos, accompanied by leadership potential. Applying high emotional intelligence (EQ) to enhance workplace dynamics.
Swift decision-making and a proactive approach to taking initiative.
Bringing previous experience in online gaming/gambling/sports betting (considered a significant advantage).
Demonstrating familiarity with customer fraud management practices (a definite asset).

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!

Our benefits, Your happiness

Recharge with our comprehensive PTO program and company-paid holidays, ensuring you have time to rest and recharge.
Enjoy peace of mind with our paid parental leave, supporting you through the joys of parenthood.
Prioritize your well-being with extensive health, dental, and vision coverage.
Benefit from financial security through our short-term and long-term disability insurance, as well as life insurance.
Plan for your future with our competitive 401(k) matching contributions.
Enhance your professional growth with our robust Supplemental Training Program, which includes training sessions and company-wide knowledge-sharing opportunities.
Thrive in a culture that values innovation and independence, celebrating success in a diverse and multicultural environment where you’ll collaborate with talented professionals from around the world.

Compensation & Schedule

Salary: $20.00 hourly base rate + $3.00 per hour graveyard shift differential
Graveyard Schedule: 11:00PM - 8:00AM Friday through Tuesday (Wednesday & Thursday OFF)

Travel Requirements

This role does not require any travel.

Recruitment flow

Phone Screen - Interview & Testing - Second Interview - Offer
Start date: ASAP

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!

Location

Must live in Las Vegas, Nevada

Apply Now

Refine Your Search

online gambling agent jobs

Customer Support Agent (Night Shift)

Gaming Agent

Agent - Front Desk

Ohio Investigative Enforcement Agent

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Senior Special Agent - Special Agent Senior

Corporate Security Specialist

Criminal Intelligence Analyst

Senior Sports Analyst

Sr. Business Protection Specialist

Director, Risk and Payments Operations

Data Platform Engineer

Senior Machine Learning Operations Engineer

Senior Data Engineer

Compliance Manager

SPECIAL AGENT TRAINEE, DEPARTMENT OF JUSTICE