Top 1692 Online help desk Jobs

IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
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Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Help Desk Agent
Polsinelli PC —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Research
- Windows
- Free parking
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Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Customer Support Agent
Triumph —California
- $21 an hour
- Full-time
- Remote
- Computer literacy
- Communication skills
- Entry level
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
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Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
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Customer Support Representative
Lone Wolf Technologies —Remote
- $26.00 - $28.50 an hour
- Full-time
- Remote
- Mid-level
- Accounting
- Conflict management
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6d
Customer Support Technician
SkySlope —Remote
- $24.50 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Paid parental leave
- Health savings account
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Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
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Epic Inpatient Principal Trainer [Must be Certified in Cogito, TED105, TED300]
Software Technology Inc —Remote
- Remote
- Senior level
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Computer Operator : Footprints Ticketing : Remote
Software Technology Inc —South Carolina
- Remote
- Mid-level
- Communication skills
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Remote Helpdesk Support Technician (Active Directory)
Reynolds and Reynolds —Dallas, TX
- $50,000 - $55,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Windows
- Health savings account
- Paid holidays
11d
AI Video Development & Training Specialist
Lenox Executive Search —Remote
- $50 - $55 an hour
- Contract
- Remote
- Background check
- Mid-level
- Bachelor's degree
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2d
Software Reliability Engineer - Warehouse Management Systems
Lineage Logistics —Novi, MI
- Full-time
- Remote
- SQL
- Continuous improvement
- US work authorization
- Disability insurance
- Health insurance
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Client Support Analyst I
SmarterDx —Remote
- $34.62 an hour
- Part-time
- Remote
- 3 years
- SQL
- Medical terminology
- Paid parental leave
- Health insurance
6d
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
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Customer Service Representative (CSR)
Consensus Cloud Solutions —Los Angeles, CA
- $17.87 - $28.85 an hour
- Overtime
- Remote
- Background check
- Ability to sit for extended periods
- 2 years
- Employee stock purchase plan
Support Specialist
SimplePractice —Los Angeles, CA
- $46,000 - $48,000 a year
- Overtime
- Remote
- Google Workspace
- Bachelor's degree
- Computer skills
- Paid parental leave
- Paid holidays

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IT Help Desk

Trapp Technology -
Phoenix, AZ

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Job Details

Full-time
$17 - $24 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
CompTIA A+

Full Job Description

Company Description

Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.

Role Summary

The Service Delivery Technician I provides technical support to clients within Trapp Technology’s managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.

This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.

For experienced candidates, this role may follow a Level 2 development track. Experienced new hires participate in structured onboarding and training and if eligible, transition into the Service Delivery Technician II upon successful completion of defined training milestones.

Full-time remote position. Must be located in Greater Phoenix, Arizona.
Pay Rate: $17.00–$24.00/hour depending on experience.
Schedule: Monday–Friday, 10:00 AM–7:00 PM (Arizona)

Key Responsibilities

Maintains availability to receive escalated inbound calls, support tickets, and web chats.
Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
Proactively creates and updates knowledge base articles and documentation.
Achieves predetermined service and performance goals
Follows designated workflows and escalation procedures while maximizing support efficiency.
Participates in Trapp internal meetings and required Trainings
Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
Other Duties as assigned

Short-Term Success Metrics (First 90 Days)

During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology’s internal systems, technologies, services, and processes. Success includes:

Completing required onboarding and technical training modules
Demonstrating proficiency with internal tools, workflows, and documentation standards
Effectively supporting customers through ticket, chat, and phone channels under guidance
Following escalation procedures and service delivery expectations
Demonstrating technical readiness to support Level I technicians and handle escalated issues
Meeting defined quality, communication, and performance expectations

Successful completion of these milestones is required for transition into the Service Delivery Technician II role.

Qualifications

High school diploma required
CompTIA A + certification required
2+ years of technical customer support experience or help desk experience (MSP experience preferred).
Strong troubleshooting skills with the ability to isolate and resolve issues quickly
Excellent communication skills, including verbal, written, and active listening abilities
Ability to compose grammatically correct, concise, and accurate notes
Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits

Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration – where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:

100% employer-funded insurance for employee-only medical, dental, and vision coverage
Generous employer-funded insurance for family medical, dental, and vision coverage
401 (k) plan with company match
Employer-sponsored life insurance
Paid parental leave
3 weeks of paid time off, accrued annually
8 company-paid holidays and 2 floating holidays each year
Certification and training reimbursement program for approved learning expenses
100% remote position (must be located within an approved state in the United States)
Company equipment provided

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