Top 31 Percepta Jobs | SimplyHired

Concierge Customer Service Representative
Percepta —Asheville, NC
- $17.50 an hour
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Escalation Support Specialist (Automotive Customer Support)
Percepta —Dearborn, MI
- $21 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Electric Vehicle Customer Experience Specialist
Percepta —Dearborn, MI
- $20 an hour
- Full-time
- Hybrid work
- Writing skills
- English
- Microsoft Office
- Health savings account
- Paid holidays
Quick Apply
13d
Customer Care Representative III
Percepta —Melbourne, FL
- From $15 an hour
- Monday to Friday
- Background check
- Pass drug screening
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Automotive Customer Service Representative
Percepta —Melbourne, FL
- From $15 an hour
- Computer literacy
- English
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Digital Support Representative - supporting Volvo Cars
Percepta —Mahwah, NJ
- $23 an hour
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
Quick Apply
Vehicle Programs Specialist
Percepta —Dearborn, MI
- $16 - $18 an hour
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Concierge Sales Representative
Percepta —Melbourne, FL
- Monday to Friday
- Background check
- Microsoft Outlook
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Call Center Team Leader - Supporting Volvo Cars
Percepta —Mahwah, NJ
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Dealer Experience Specialist (Hybrid)
Percepta —Dearborn, MI
- $18.50 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Outbound Sales Representative
Percepta —Melbourne, FL
- $17 an hour
- Research
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
French Bilingual Customer Care Representative (Hybrid in Dearborn)
Percepta —Dearborn, MI
- $17 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Paid holidays
Quick Apply
French Bilingual Digital Communication Specialist
Percepta —Melbourne, FL
- $15 an hour
- Background check
- Pass drug screening
- English
- Health savings account
- Paid holidays
Quick Apply
Sales Representative
Percepta —Melbourne, FL
- $18.25 an hour
- 8 hour shift
- High school diploma or GED
- In-person
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Senior Manager, Global Organizational Development
Percepta —Dearborn, MI
- Remote
- 7 years
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Quick Apply
Customer Service Representative
Percepta —Dearborn, MI
- $16 - $22 an hour
- Sales
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
2d
Customer Care Representative
Percepta —Melbourne, FL
- $14 an hour
- Monday to Friday
- Computer literacy
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
2d
Concierge Customer Service Representative
Percepta —Dearborn, MI
- $16 - $22 an hour
- Sales
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
2d
Instructional Designer
Percepta —Dearborn, MI
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
3d
Automotive Claims Representative
Percepta —Melbourne, FL
- $16.50 an hour
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
2d

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Concierge Customer Service Representative

Percepta -
Asheville, NC

Quick Apply

Job Details

$17.50 an hour

Benefits

Health savings account
Paid holidays
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Mid-level
4 years

Full Job Description

Requisition Title

: Concierge Customer Service Representative (041ZO)
US-NC-Asheville

Description

At Percepta, we bring first-class service across each market we support. As a Concierge Customer Service Representative working from home in Asheville, NC, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

Do you have a passion for service and helping others? Our Concierge Specialists provide customized, easy, effortless experiences to some of the most beloved automobile brands in the world. We support luxury customers by creating relationships based on understanding customer needs, concerns, lifestyle, and preferences. In this role, team members are empowered to make decisions and think creatively - whatever is needed to drive customer loyalty.

During a Typical Day, You’ll·

Own the customer experience from the very beginning to the end - build rapport and anticipate needs through authentic connection and curiosity with customers.
Promptly process and answer/resolve customer inquiries, concerns or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Understand the use of technology, scripts, and product knowledge. Actively listens to the customer providing answers, while controlling the call to lead the customer in an efficient professional manner.
Provide recommendations to leadership regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.
Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products, and technologies.
Partner with other vendors as necessary for troubleshooting and resolution.
Research and resolve billing or payment issues.
Ensure that all customer contacts are properly logged into the CRM tool to allow for an accurate historical view of customer contacts manage follow-up log and audit documentation of customer files.
Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
Recommend changes to departmental policies and procedures to improve support services provided to the customer, as needed keep the Supervisor informed of any issues as they arise.
Attend team meetings, 1 on 1s, focus groups, and training sessions as scheduled.
Handle additional projects and assignments as needed and fit individual skillset.

What You Bring to the Role

A High School Diploma (required); an associate or Bachelor’s degree (preferred)
Four (4) years of experience in training, public relations, sales, marketing, or customer service
Experience with customer contact systems
Must live within a commutable distance of Asheville, NC.

What You Can Expect

Starting pay rate of $17.50 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Hours of operation are Monday to Friday 7 am to 9 pm and Saturday 9 am to 6 pm ET.
Strong customer service skills
Experience with and appreciation for electronic devices and computers, along with a willingness and ability to quickly learn new technology
Solid computer skills, internet-savvy, and experience using CRM software

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions
Respect– a team that is accountable, dependable, and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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Refine Your Search

percepta jobs

Concierge Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Electric Vehicle Customer Experience Specialist

Customer Care Representative III

Automotive Customer Service Representative

Digital Support Representative - supporting Volvo Cars

Vehicle Programs Specialist

Concierge Sales Representative

Call Center Team Leader - Supporting Volvo Cars

Dealer Experience Specialist (Hybrid)

Outbound Sales Representative

French Bilingual Customer Care Representative (Hybrid in Dearborn)

French Bilingual Digital Communication Specialist

Sales Representative

Senior Manager, Global Organizational Development

Customer Service Representative

Customer Care Representative

Concierge Customer Service Representative

Instructional Designer

Automotive Claims Representative

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