Top 62791 Phone representative Jobs

Quality Monitoring Representative (Call Center)
The CCS Companies —Portsmouth, NH
- $21 - $22 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Writing skills
- Paid training
- Health insurance
Quick Apply
Experienced CSR - Customer Service Representative (ONLY APPLY IF YOU HAVE PEST CONTROL EXPERIENCE)
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Circle K —Fort Kent, ME
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CM Almy —Pittsfield, ME
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6d
Customer Service Representative - Work From Home
Connexus Resource Group —Remote
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Local Splash —Remote
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Part Time Customer Service Representative (Teleradiology Support)
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Customer Service Representative - Remote
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Global TekMed Holdings, LLC —Remote
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Conduent Commercial Solutions, LLC —Remote
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Firstsource Healthcare —Remote
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REMOTE - Call Center Representative
Ivy Hall —Remote
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4d
CUSTOMER SERVICE REPRESENTATIVE
JR Services —Remote
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Customer Service Representative
Call Experts —Remote
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9d
Work From Home – Virtual Outbound Call Center Representatives
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Work From Home – Virtual Outbound Call Center
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Call Center - Member Contact Center Rep 1 - Full Time - Remote (AK, AZ, NV, TX, WA, WY)
Nuvision Federal Credit Union —Texas
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Quality Monitoring Representative (Call Center)

The CCS Companies -
Portsmouth, NH

Quick Apply

Job Details

Full-time
$21 - $22 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Flexible schedule
Referral program

Qualifications

Computer literacy
Writing skills
Basic math
Employee relationship building
High school diploma or GED
Key Performance Indicators
Organizational skills
Typing

Full Job Description

The CCS Companies, a Leader in Business Process Outsourcing (BPO), is hiring a qualified Quality Monitoring Representative to support our growing demand in the call center for our Salem, NH or Portsmouth, NH office.

The Quality Monitoring (QM) Representative reviews Customer Service Agent (CSA) calls for quality and training purposes to ensure the CSA is following and adhering to CCS collection best practices, policies and procedures, applicable State/Federal regulations, as well as client expectations, use of technical systems and industry techniques. The QM Representative provides feedback to new and existing CSAs by conducting calibration sessions to review call results, conduct side by side training/support as needed and reports to department leadership on the CSA’s progress, to ensure further development to achieve corporate and client goals.

Why Work for CCS?

$600 Welcome Bonus!
Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
Excellent Employee Referral program – make an extra $1500 referring great people!
Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!

ESSENTIAL FUNCTIONS:

Consistent and continuous development of CCS Associates to achieve goals.
Monitors and coaches CSAs as assigned.
Prepares for and participates in scheduled calibration sessions with CSA.
Provides feedback to Supervisors, Mangers, Directors and Executives on Associate’s progress.
Participates in development of new script enhancements, training suggestions, and following through with new procedures in a positive and constructive manner with manager’s direction.
Maintains utmost professionalism, friendliness and customer service; demonstrate respect and regard for all potential clients, visitors, fellow Associates to ensure a professional, responsible and courteous working environment.
Provides thorough and accurate coaching and monitoring information.
Provides accurate reporting of associates progress.
Completes the Quality Monitoring Form based on the requirements and job aids that align with produces and polices for designated business divisions.
Works with a coaching staff to ensure compliance with laws, regulations and procedures as outlined in department materials.
Communicates effectively and appropriately through email, written documents, phone, and in-person.
Comprehends written and verbal directions through execution and follow-up.
Reads and interpret reporting results, documentation, charts, data and account information.
Promotes effective working relationships as part of a department team and cross-functionally with other departments.
Occasional dialing to gain work related experience for those you are coaching and when there are no individuals to coach or QM administrative work to be done.
Occasional travel to other offices may be required.
Dials and acts in a CSA capacity based on department need or as directed by management to gain work related experience for CSA’s they are coaching and when there are no individuals to coach or QM administrative work to be done.
Perform other tasks as assigned.

QUALIFICATIONS:

Minimum 3+ years of experience in a training or quality monitoring position preferred.
Minimum 1+ years of collections or call center experience is required.
Knowledge of KPIs and call center metrics is required.
Strong emphasis on listening, speaking, reading, writing, analyzing, independent thinking, organization, prioritizing coaching, and planning skills.
Moderate typing skills (35 wpm).
Basic PC Skills with preferred familiarity with Word, PowerPoint and Excel
Basic math and written communication skills.
Bilingual Spanish language skills desirable.
Ability to maintain a predictable and consistent full-time work schedule.

EDUCATIONAL REQUIREMENTS:

High School Diploma or GED equivalent required, some college preferred.

The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift
Morning shift
No nights

Education:

High school or equivalent (Required)

Experience:

Quality monitoring: 3 years (Preferred)
Call Center: 3 years (Preferred)

Ability to Commute:

Portsmouth, NH 03801 (Required)

Work Location: In person

Quick Apply

Refine Your Search

phone representative jobs

Quality Monitoring Representative (Call Center)

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