Top 71056 Senior client services manager Jobs

Client Manager
Confidential —Seattle, WA
- $115,000 - $130,000 a year
- Full-time
- Background check
- 7 years
- Ability to walk for extended periods
- Health savings account
- Disability insurance
12d
Senior Project Manager
RimePro Inc —San Jose, CA
- $125,000 - $180,000 a year
- Full-time
- Construction site
- 5 years
- Senior level
- Paid holidays
- Health insurance
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Senior Project Manager, NEPA & NHPA Services
GTEC Talent —Remote
- $80,000 - $105,000 a year
- Full-time
- 7 years
- Bachelor of Science
- Project management
- Health insurance
- Dental insurance
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Senior Manager, Consulting
Forvis Mazars —Nashville, TN
- Full-time
- 7 years
- Research
- Finance
- On-the-job training
- Employee stock ownership plan
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Client Success Manager - Senior Living
Confidential —Remote
- $85,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
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Senior Customer Success Manager
Color —Remote
- $111,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
Senior Manager - Ostro Client Services
Veeva Systems —Remote
- $115,000 - $170,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Commercial
- Paid holidays
- Health insurance
Senior Account Manager, Client Services
Optum —Cleveland, OH
- $72,800 - $130,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Marketing
- AD&D insurance
- Employee stock purchase plan
Expert Senior Manager, Engineering Excellence
Bain & Co. —Palo Alto, CA
- $258,425 - $293,500 a year
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Wellness program
- Paid holidays
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Senior AR Manager
Thomas Edwards Group Inc. —Plano, TX
- $110,000 a year
- Office
- Continuous improvement
- Organizational skills
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13d
Senior Manager, Client Services
NEP Group Inc. —Remote
- Online Application
- Remote
- Travel
- Senior level
- Communication skills
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Senior Partner Success Manager
Arcalea —Remote
- $88,000 - $105,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Client Account Manager
The Hilb Group —Remote
- Full-time
- Remote
- 5 years
- HIPAA
- Mid-level
- Health savings account
- Disability insurance
Senior Account Manager - Healthcare / Health Plans
Foodsmart —Remote
- $110,000 - $130,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Manager, Client Services
Whalar Group —New York, NY
- $70,000 - $82,500 a year
- Remote
- Continuous improvement
- Mentoring
- Contracts
- Paid parental leave
- Disability insurance
Quick Apply
Senior Associate - Client Analytics Services
Veeva Systems —Remote
- $95,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- Product management
- Travel
- Paid holidays
- Health insurance
Manager, RCM Client Success
ModMed —Remote
- Remote
- Supervising experience
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health savings account
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Manager, Client Services
Dynata —Remote
- $70,000 - $86,000 a year
- Full-time
- Remote
- Senior level
- 2 years
- Health insurance
Senior Partner Success Manager
Celigo —Remote
- $110,000 - $128,000 a year
- Remote
- 5 years
- Writing skills
- Engineering
- Parental leave
Quick Apply
7d
Senior Client Services & Onboarding Manager-Full Time Remote
Contributor Development Partnership, PBC —Boston, MA
- $69,000 - $76,000 a year
- Full-time
- Remote
- 5 years
- Business development experience
- Analysis skills
Quick Apply

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Client Manager

Confidential
Seattle, WA

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Job Details

Full-time
$115,000 - $130,000 a year
12 days ago

Benefits

Health savings account
Disability insurance
401(k) 3% Match
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Operational analysis
Teamwork
Revenue forecasting
Team development
Project leadership
Process management

Full Job Description

We are seeking an experienced Client Manager to oversee a portfolio supporting a key national client across multiple locations.

This leadership role is responsible for driving operational excellence, developing high-performing leadership teams, strengthening executive client relationships, and ensuring consistent service delivery across a geographically dispersed portfolio. The ideal candidate is a strategic, hands-on leader with extensive multi-site operations experience, strong financial acumen, and a passion for delivering an exceptional client experience.

Location: Seattle WA
Travel: Up to 25%

Key Responsibilities:

Team Leadership

Lead, coach, and develop site managers and operational leaders across a multi-state portfolio.
Build a high-performing culture focused on accountability, engagement, and continuous improvement.
Establish clear performance expectations, operational goals, and customer service standards.
Develop succession plans and strengthen the internal leadership pipeline.
Ensure proper staffing levels and compliance with Service Level Agreements (SLAs).
Conduct performance evaluations, coaching, and employee development discussions.

Client Relationship Management

Build and maintain trusted partnerships with executive-level client stakeholders.
Serve as the primary escalation point for operational and client-related issues.
Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
Maintain high client satisfaction through proactive communication and exceptional service delivery.
Foster consistent communication between client leadership and internal operations teams.

Strategic Planning & Operational Excellence

Develop and execute operational strategies that support client objectives and business growth.
Lead process improvement initiatives focused on quality, efficiency, and service delivery.
Implement governance standards and operational best practices across all locations.
Coordinate special projects and support business growth initiatives.
Monitor KPIs and SLAs to ensure consistent operational performance.

Financial Management

Manage portfolio P&L performance, budgeting, forecasting, payroll, billing, revenue, and profitability.
Identify opportunities to improve operational efficiencies while maintaining exceptional service levels.
Ensure financial targets and operational metrics are consistently achieved.

Safety & Compliance

Promote a safe work environment while ensuring compliance with company policies and regulatory requirements.
Conduct regular site audits and operational reviews.
Maintain compliance with OSHA, EEOC, State Workplace Violence Prevention Plan, and all applicable policies.
Investigate and report incidents, security concerns, and compliance issues promptly.

Qualifications

7–10+ years of progressive experience leading large, multi-site operations.
Proven success managing geographically dispersed teams of 100+ employees across multiple locations
Experience leading managers and developing high-performing leadership teams.
Demonstrated success building executive-level client relationships within complex organizations.
Strong experience managing KPIs, SLAs, operational metrics, and service delivery.
Financial management experience, including P&L ownership, budgeting, forecasting, and profitability.
Excellent leadership, communication, coaching, and conflict resolution skills.
Strong strategic planning, organizational, and decision-making abilities.
Project or program management experience is preferred.
High level of integrity, professionalism, and business acumen.

Preferred Industry Experience

Experience managing one or more of the following workplace service operations is highly preferred:

Mailroom Operations
Print & Copy Services
Reception & Front Desk Operations
Shipping & Receiving
Office Services
Records Management
Workplace Experience & Hospitality
Facilities Management
Business Process Outsourcing (BPO) or Managed Services

What You'll Bring

Executive presence with the ability to influence stakeholders at all organizational levels.
A collaborative leadership style that develops managers through coaching, accountability, and empowerment.
A client-first mindset with a passion for building long-term partnerships.
Strong operational discipline balanced with strategic thinking and continuous improvement.
Data-driven decision-making using KPIs, SLAs, and financial metrics to drive performance.
Excellent judgment, communication, and the ability to effectively escalate critical issues when appropriate.

Reporting Structure

Reports to the Senior Client Director

Physical Requirements

Ability to sit, stand, walk, bend, kneel, and move throughout client locations for extended periods.
Ability to lift, push, or pull up to 40 pounds and move materials using wheeled carts up to 60 pounds.
Frequent computer, phone, and video conferencing work.
Ability to travel up to 25%, based on business needs.

Pay: $115,000.00 - $130,000.00 per year

Benefits:

401(k)
401(k) 3% Match
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Apply Now

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