ABOUT NEAMAN PLASTIC SURGERY
Neaman Plastic Surgery is a premier plastic surgery, wellness, and aesthetic practice dedicated to delivering exceptional patient care and life-changing results. Our services include cosmetic and reconstructive surgery, medical spa treatments, injectables, laser treatments, skin rejuvenation, hormone optimization, weight loss programs, wellness therapies, IV therapy, peptide therapies, and other advanced aesthetic and wellness services.
We are committed to providing a luxury patient experience while helping patients achieve their aesthetic, wellness, and personal goals through exceptional care, education, and service.
WHY YOU'LL LOVE WORKING HERE
If you thrive on building meaningful relationships, helping people feel confident, and working in a fast-paced luxury medical environment, this is an opportunity to build a rewarding career while making a meaningful impact on patients' lives. We're looking for someone energized by consultative sales, motivated by exceeding goals, and passionate about aesthetics, wellness, and delivering an exceptional patient experience.
POSITION SUMMARY
The Aesthetic, Wellness and Cosmetic Surgery Sales Consultant serves as the primary point of contact for prospective patients and is responsible for delivering a luxury, concierge-level patient experience from the first interaction through consultation scheduling.
This individual will respond to incoming phone calls, text messages, website inquiries, social media inquiries, and lead submissions related to all practice service lines, including plastic surgery, wellness, and medical spa services.
The ideal candidate is a highly skilled consultative sales professional who can build trust quickly, ask thoughtful questions, understand patient goals, educate prospective patients regarding available treatment options, and effectively convert inquiries into consultations and appointments.
A key responsibility of this position is ensuring that prospective patients are appropriately qualified, financially prepared, and scheduled with the correct provider and service line before a consultation is booked. This position serves as both the first impression of the practice and a critical gatekeeper for consultation quality.
The successful candidate will make each prospective patient feel heard, valued, educated, and cared for while maintaining the highest standards of professionalism and customer service.
ESSENTIAL RESPONSIBILITIES
Lead Management & Sales
- Respond promptly to all incoming phone calls, text messages, website inquiries, social media inquiries, and lead submissions.
- Build rapport and establish trust with prospective patients.
- Conduct consultative conversations to identify patient goals, motivations, concerns, and treatment interests.
- Educate prospective patients regarding available services and treatment options.
- Explain the patient journey, consultation process, recovery expectations, and treatment timelines within established guidelines.
- Overcome objections and help prospective patients move confidently through the decision-making process.
- Convert qualified inquiries into scheduled consultations and appointments.
- Follow established sales processes while maintaining a personalized approach.
- Maintain accurate lead documentation and communication records.
- Conduct follow-up communications as directed.
- Assist with reactivation of previous leads and inactive inquiries.
Patient Qualification & Financial Consultation
- Conduct comprehensive lead qualification conversations with prospective patients.
- Assess patient goals, treatment interests, expectations, and desired timelines.
- Determine whether prospective patients are appropriate candidates based on established practice guidelines.
- Educate patients regarding anticipated investment ranges for treatments, memberships, and wellness programs.
- Discuss financing options and payment solutions offered by the practice.
- Assist patients with financing applications and prequalification through approved financing partners.
- Review financing approvals and eligibility information in accordance with company policies.
- Assess financial readiness before scheduling consultations when appropriate.
- Schedule patients with the appropriate provider, service line, and appointment type.
- Help reduce non-qualified consultations while improving consultation conversion rates.
- Maintain detailed documentation regarding financing status, patient goals, and qualification outcomes.
Luxury Patient Experience
- Deliver exceptional customer service and a luxury patient experience with every interaction.
- Ensure patients feel welcomed, heard, respected, educated, and supported.
- Demonstrate empathy, professionalism, emotional intelligence, and active listening.
- Represent the Neaman Plastic Surgery brand with enthusiasm and professionalism.
- Maintain concierge-level communication throughout every stage of the patient journey.
- Create a five-star patient experience that encourages long-term loyalty and referrals.
MEDI SPA & WELLNESS KNOWLEDGE
Develop and maintain working knowledge of all Medi Spa and Wellness services, including:
Plastic Surgery Services
- Facial rejuvenation procedures
- Facelifts
- Neck lifts
- Eyelid surgery
- Rhinoplasty
- Breast augmentation
- Breast lift
- Breast reduction
- Implant revision procedures
- Body contouring procedures
- Liposuction
- Tummy tuck procedures
- Mommy makeover procedures
- Reconstructive surgery services
- Surgical consultation process
- Surgical financing options
- Recovery expectations and patient journey
Injectable Treatments
- Botox
- Dysport
- Dermal Fillers
- Biostimulators
- Lip Enhancement
- Facial Balancing
Skin Rejuvenation
- Microneedling
- RF Microneedling
- Laser Skin Rejuvenation
- IPL Treatments
- Chemical Peels
- Medical Facials
- Acne Treatments
- Pigmentation Treatments
- Scar Revision
- Medical-Grade Skincare Programs
Body Contouring & Aesthetic Services
- Body Contouring Treatments
- Skin Tightening
- Cellulite Reduction
- Fat Reduction Technologies
Wellness Services
- Medical Weight Loss Programs
- Hormone Replacement Therapy
- Hormone Optimization
- Testosterone Replacement Therapy
- Peptide Therapies
- IV Therapy
- Sexual Wellness Treatments
- Shockwave Therapy
- Longevity & Preventative Wellness Programs
- Direct Primary Care (DPC) Membership
ADMINISTRATIVE RESPONSIBILITIES
- Schedule consultations and treatment appointments accurately.
- Maintain detailed documentation within EMR, CRM, and practice management systems.
- Track lead activity, follow-up communication, treatment acceptance, and conversion outcomes.
- Coordinate ongoing communication with providers and clinical staff.
- Ensure proper routing and scheduling of patient inquiries.
- Maintain confidentiality and compliance with HIPAA and applicable privacy regulations.
- Support department reporting and sales performance metrics.
SPECIAL PROJECTS
During periods of lower call and lead volume, the Aesthetic, Wellness and Cosmetic Surgery Sales Consultant will assist with projects including:
- Lead reactivation campaigns
- CRM updates and maintenance
- Membership growth initiatives
- Patient retention campaigns
- Treatment plan follow-up
- Marketing support
- Community outreach initiatives
- Sales process improvement projects
- Data entry and reporting
- Other duties as assigned
KEY PERFORMANCE INDICATORS
- Speed-to-lead response time
- Lead-to-consultation conversion rate
- Consultation-to-treatment conversion rate
- Membership enrollment and retention
- Treatment package sales
- Patient retention and rebooking
- Outbound follow-up activity
- Financing application completion
- CRM and EMR documentation accuracy
- Patient satisfaction and communication quality
QUALIFICATIONS
Required
- Minimum three (3) years of demonstrated sales experience.
- Proven success converting leads into consultations, appointments, memberships, or sales.
- Exceptional verbal and written communication skills.
- Strong consultative selling and relationship-building abilities.
- Comfortable discussing pricing, financing, memberships, and treatment investments.
- Strong customer service skills.
- Ability to work independently in both remote and in-person environments.
- Excellent organizational and time management skills.
- Strong emotional intelligence and active listening skills.
- Ability to learn complex aesthetic and wellness concepts.
- Proficiency with CRM, EMR, and practice management software.
Preferred
- Experience in medical aesthetics, wellness, cosmetic medicine, hospitality, luxury retail, or elective healthcare.
- Experience with patient financing platforms.
- Experience selling memberships and treatment plans.
- Experience with consultative sales methodologies.
- Bilingual (English/Spanish) preferred.
WHAT MAKES YOU SUCCESSFUL IN THIS ROLE
The ideal candidate is passionate about aesthetics and wellness, genuinely enjoys helping people, and thrives in a consultative sales environment. Success in this role comes from building meaningful relationships, earning patient trust, and consistently delivering an exceptional luxury experience.
Within your first year, you will:
- Build strong relationships with prospective and existing patients, becoming a trusted resource for their aesthetic and wellness goals.
- Consistently convert qualified inquiries into consultations, memberships, treatment plans, and ongoing patient relationships.
- Help grow our membership programs while increasing patient retention and long-term loyalty.
- Deliver a concierge-level patient experience that generates five-star reviews, referrals, and repeat business.
- Develop a comprehensive understanding of our Medi Spa and Wellness services, allowing you to confidently educate patients and guide them toward appropriate treatment options.
- Be highly coachable, eager to learn, and committed to continuous personal and professional growth.
- Demonstrate a self-motivated, results-driven mindset while balancing sales performance with exceptional patient care.
- Excel at consultative selling by listening first, asking thoughtful questions, understanding patient goals, and recommending personalized solutions rather than using high-pressure sales tactics.
- Communicate professionally and confidently while comfortably discussing treatment investments, memberships, financing options, and payment solutions.
- Represent Neaman Plastic Surgery with professionalism, emotional intelligence, adaptability, and enthusiasm in every patient interaction.
CLOSING
If you're passionate about aesthetics, wellness, cosmetic surgery, helping people look and feel their best, and building meaningful relationships through consultative sales, we'd love to meet you. Join a growing practice where your success directly impacts the lives of our patients while offering exceptional opportunities for professional growth.
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
