Top 102 State of texas Jobs

Customer Service Representative (McAllen)
Texas Workforce Commission —McAllen, TX
- $3,127.54 a month
- Online Application
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- 401(k)
Customer Service Representative (Multiple Locations)
Texas Workforce Commission —Austin, TX
- $3,127.54 a month
- Online Application
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- 401(k)
Legal Secretary
State Bar of Texas —Austin, TX
- $43,008 - $48,384 a year
- Full-time
- Spanish
- Mid-level
- Administrative experience
Executive Assistant I - II
Texas Workforce Commission —Austin, TX
- $4,078 - $5,746 a month
- Online Application
- Writing skills
- Office
- High school diploma or GED
- Health insurance
- Retirement plan
Quick Apply
Classification Attorney
State Bar of Texas —Austin, TX
- $64,776 - $72,873 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Technical Writer I
Texas Workforce Commission —Austin, TX
- $3,375.76 - $3,813.00 a month
- Online Application
- Microsoft Word
- Research
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
Reemployment Support Assistant (Austin)
Texas Workforce Commission —Austin, TX
- $4,473.73 - $4,723.73 a month
- Online Application
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health insurance
- 401(k)
Rehabilitation Assistant (Texarkana)
Texas Workforce Commission —Texarkana, TX
- $3,333.33 - $4,251.92 a month
- Online Application
- Working with individuals with disabilities
- Office
- Windows
- Paid holidays
- Health insurance
Program Specialist (Austin)
Texas Workforce Commission —Austin, TX
- $4,473.73 - $4,723.73 a month
- Online Application
- Mid-level
- Office
- Travel
- Health insurance
- 401(k)
Manager - Concessions
State Fair of Texas —Dallas, TX
- $72,500 - $80,000 a year
- Seasonal
- Mid-level
- Team management
- Contracts
Quick Apply
Data Analyst (Austin)
Texas Workforce Commission —Austin, TX
- $5,164.65 - $5,422.88 a month
- Online Application
- Computer Science
- Research
- Mid-level
- Health insurance
- 401(k)
Staff Attorney - TAJC
State Bar of Texas —Austin, TX
- Online Application
- Mid-level
- Analysis skills
- Presentation skills
Interstate UI Claims Examiner (Austin)
Texas Workforce Commission —Austin, TX
- $3,100 - $4,500 a month
- Online Application
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Accounts Examiner (Austin)
Texas Workforce Commission —Austin, TX
- $2,953.25 - $4,924.66 a month
- Online Application
- Background check
- Microsoft Outlook
- Writing skills
- Health insurance
- 401(k)
Business Continuity Coordinator I
Texas Workforce Commission —Austin, TX
- $5,258.66 a month
- Online Application
- Doctoral degree
- Research
- Office
- Health insurance
- Retirement plan
Quick Apply
Trial Attorney I
State Bar of Texas —Houston, TX
- $85,153 - $95,797 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
MSFW Outreach Employee (Eagle Pass)
Texas Workforce Commission —Eagle Pass, TX
- $3,844.92 a month
- Online Application
- Mid-level
- Office
- Travel
- Health insurance
- 401(k)
Accounts Examiner (McKinney)
Texas Workforce Commission —McKinney, TX
- $3,446 a month
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Public speaking
- Health insurance
- 401(k)
Collections Assessments Desk Accounts Examiner (Austin)
Texas Workforce Commission —Austin, TX
- $3,760.40 - $5,756.83 a month
- Online Application
- Microsoft Outlook
- Office
- Windows
- Health insurance
- 401(k)
IT Support Specialist
State Bank of Texas —Irving, TX
- Weekends as needed
- Inventory management
- Computer literacy
- Mid-level
Quick Apply

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Customer Service Representative (McAllen)

Texas Workforce Commission -
McAllen, TX

Apply Now

Job Details

Full-time
$3,127.54 a month

Benefits

Health insurance
401(k)
Paid time off
Family leave

Qualifications

Phone communication
Computer literacy
Decision making

Full Job Description

Description

WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 400 E Hackberry Ave, McAllen, Texas in the South Texas Tele-Center.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
A Texas resident with professional communication skills who can provide exemplary customer service while obtaining (UI) benefit information and providing unemployment program information to our customers, so they understand their next steps.

To be successful as a CSR, you must have a passion for serving people and be able to work independently and collaboratively as part of a supportive team.

Be able to successfully complete the CSR II training program.
Have great listening skills, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
Be comfortable working in a fast paced, constantly changing work environment.
Have excellent data entry, typing and computer navigational skills.
Have knowledge or experience in customer service principles.
Adapt to call center telephone and technology requirements.
Quickly learn UI program rules and regulations.
Have a proven track record of good judgment and decision making at work.
Understand the importance of being at work when scheduled.
Be open to feedback and have a professional approach to implementing it.

WHAT YOU WILL DO:
The Customer Services Representative II performs routine (journey-level) customer service work providing immediate service delivery by telephone. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

Process UI claims over the phone and data entering information into benefit systems and databases.
Respond to and resolve routine UI inquiries received through inbound calls, and online callback forms.
Ensure a positive and exemplary experience with all customers.
Provide accurate, valid, and complete information to customers using the right methods and tools.
Calm upset or emotional customers by providing a composed and professional demeanor. Identifying and escalating priority issues for resolution.
Document all customer contacts and accurately process documents or pending issues.
Gather facts and issuing eligibility determinations.
Provide information on UI claim provisions, rules, policies, processes, and requirements to claimants and employers.
Research information in benefit system to address customer inquiries or issues.
Provide information about the appeal process to claimants or employers, as applicable.
Remain flexible and assist with additional tasks as needed for the success of the department and division.

YOU QUALIFY WITH:

Six months of experience in customer service, clerical, call center, or administrative support work.
Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:

Experience in a government benefits or other benefits/insurance program
Handling of applications and eligibility determination experience
Prior customer service and/or call-center experience
Ability to type 40 words per minute with minimal errors
Experience using computers.
Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer
Excellent verbal and written communication skills
Bilingual (English and Spanish)

YOU GAIN:

A Family Friendly Certified Workplace.
Competitive salary: $3,127.54/month
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical Insurance
Paid time off, including time for vacation, sick and family care leave
Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Duty involves up to 20% travel within the state of Texas.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Primary Location: United States-Texas-Mcallen

Work Locations: McAllen:400 E Hackberry Ave 400 E Hackberry Ave Mcallen 78501-9222

Job: Customer Service Representatives

Organization: TWC Business Unit

Schedule: Full-time

Employee Status: Regular

Job Type: Standard

Job Level: Non-Management

Travel: Yes, 25 % of the Time

Job Posting: Jun 11, 2026, 12:00:00 AM

Work From Home: No

Apply Now

Refine Your Search

state of texas jobs

Customer Service Representative (McAllen)

Customer Service Representative (Multiple Locations)

Legal Secretary

Executive Assistant I - II

Classification Attorney

Technical Writer I

Reemployment Support Assistant (Austin)

Rehabilitation Assistant (Texarkana)

Program Specialist (Austin)

Manager - Concessions

Data Analyst (Austin)

Staff Attorney - TAJC

Interstate UI Claims Examiner (Austin)

Accounts Examiner (Austin)

Business Continuity Coordinator I

Trial Attorney I

MSFW Outreach Employee (Eagle Pass)

Accounts Examiner (McKinney)

Collections Assessments Desk Accounts Examiner (Austin)

IT Support Specialist

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