Top 1166 Tier 1 desktop support Jobs

Tier 1 Support Technician
Genwest Systems, Inc —Seattle, WA
- $55,000 - $67,500 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Tier 2 Technical Support Specialist
Accion Labs US, Inc. —Berwyn, PA
- $85,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- Bachelor's degree
- In-person
Quick Apply
11d
Tier 1 Support Technician
Innovative Control Systems —Bethlehem, PA
- $21 an hour
- Overtime
- Background check
- Software troubleshooting
- Customer service
- Paid parental leave
- Paid holidays
Quick Apply
Desktop Support Technician
Futuro Health —California
- $30 - $35 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
11d
Escalation Engineer (Tier 3 Support)
Nerdio —Remote
- $80,000 - $100,000 a year
- Full-time
- Remote
- Azure
- Windows
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
Customer Service Associate - Tier 1 Support
Maid Central —Remote
- $18.00 - $21.50 an hour
- Full-time
- Remote
- Residential
- US work authorization
- QuickBooks
- 401(k)
- Paid time off
Quick Apply
3d
IT Operations Support Analyst Tier 1
Cellular Sales Verizon Authorized Retailer —Remote
- Full-time
- No high school diploma
- Research
- Mid-level
Quick Apply
13d
Desktop Support Specialist
K&L Gates —Pittsburgh, PA
- $54,000 - $81,000 a year
- Overtime
- Remote
- Background check
- Addiction Medicine
- Bachelor of Science
- Profit sharing
- Wellness program
Helpdesk Tier 1
TGIPOWER LLC —Boca Raton, FL
- $50,000 - $60,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Helpdesk Technician III
CyberSheath —Remote
- $85,000 - $100,000 a year
- Evenings as needed
- Computer science
- 7 years
- Computer Science
Quick Apply
12d
Desktop Support Technician, Associate
LCG, Inc. —Bethesda, MD
- $28 - $32 an hour
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Engineer - Tier 1
Tech Impact —Philadelphia, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
IT Specialist / Helpdesk Technician - Remote
Connection —Schaumburg, IL
- Full-time
- Remote
- Azure
- Mid-level
- Windows
10d
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Engineer
Mighty Warner LLC —Washington, DC
- Up to $55 an hour
- Part-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
Quick Apply
12d
IT Support Specialist (Entry Level - Tier 1)
The Timothy Initiative —Raleigh, NC
- $19.23 - $24.04 an hour
- Full-time
- Computer literacy
- Office
- Entry level
Quick Apply
8d
Help Desk/Desktop Support Analyst
Edgewater Federal Solutions, Inc. —Washington, DC
- $42.50 - $45.50 an hour
- Overtime
- Computer Science
- 5 years
- Bachelor of Science
- AD&D insurance
- Paid holidays

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Tier 1 Support Technician

Genwest Systems, Inc
Seattle, WA

Quick Apply

Job Details

Full-time
$55,000 - $67,500 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance
Life insurance

Qualifications

Government information & network security
Network troubleshooting
Computer Science
IT user and group management
Wireless networking
Customer service
Software deployment
Enterprise software
Moving
Technical support
User training (technical support)
Information security compliance
Bachelor's degree
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access management
Remote access software
Desktop applications
macOS administration
Hardware management
Managing projects
System deployment
Productivity software
VPN management
Identity and access management (IAM) solutions
Network infrastructure management
Equipment inventory management
IT department experience
802.11 (Wi-Fi)

Full Job Description

Genwest Systems Inc., an equal opportunity employer, is currently accepting applications for a Tier 1 Support Technician. This position will primarily support our clients at the National Oceanic & Atmospheric Administration (NOAA), National Ocean Service (NOS), Office of Response and Restoration (OR&R).

Location:

This position will work a full-time schedule, working from NOAA offices in Seattle, WA.

Position Description and Requirements:

The Tier 1 Support Technician serves as the initial point of contact for technical assistance, supporting a distributed team of local and remote personnel within the NOAA Office of Response and Restoration (OR&R). This position is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network connectivity issues to ensure continuous operational readiness across the organization. Key duties include provisioning and deploying IT assets including mobile devices (iPhones, MiFi devices, etc), managing user access, and maintaining system infrastructure in strict compliance with federal IT security standards. Through proactive and responsive help desk support, the technician plays a vital role in ensuring OR&R’s scientific and environmental response missions run smoothly without technical disruption.

The Technician will coordinate storage and inventory of IT equipment and supplies, keeping an accurate inventory count of equipment, notifying the task lead when supplies are needed. Manages equipment storage to ensure items are organized and develops systematic processes for the distribution and reintegration of supplies to ensure accurate accountability of supplies purchased with government funds. This work requires attention to detail, knowledge of various types of IT equipment, and prioritizing work to support the help desk team and task list while also maintaining the physical space of the help desk to ensure equipment care, tracking, and disposition..

This position requires the physical capability of lifting and moving equipment throughout the campus including cord management on the floor, lifting and moving monitors onto desks and into arms/stands. Elevators and carts are available to assist in equipment movement and management. Continued assignment to this position is contingent upon obtaining and maintaining customer approval, client suitability, and/or the required security clearance. All newly hired employees are required to be processed through E-Verify, and must be able to pass a required NOAA background check and clearance to allow access to NOAA IT systems and applications.

Position Duties:

Windows support for users on an Active Directory domain structure
Active Directory support and administration
Imaging of computers using PXE Boot
Support smartphone users, Android and Apple, in a government environment
Microsoft Office/Google Suite user support
Adobe product support, including Creative Suite products
Google Workspace support
Copier logistics support
Network printer support
Workstation setup support
IT security scanning, vulnerability patching
Coordinate Vendor supplied support
Backup/disaster recovery support
Video / conference room support
Wi-fi support/connectivity support
Ability to provide support using remote tools
Comfortable managing computer hardware components and engaging in minor hardware repair.
Device Driver troubleshooting and management

Qualifications:

The successful candidate will be expected to demonstrate the listed qualifications in his/her resume and interview:

Bachelors Degree with focus in Information Technology, Computer Science, Information Systems, or other relevant disciplines
4 years relevant experience in an IT helpdesk or technical support role, preferably within a federal agency or corporate managed IT environment.
NOTE - relevant experience may be substituted for all or part of education requirement
Proven experience troubleshooting hardware, software, and network connectivity issues (VPNs, remote desktop, Wi-Fi) for both on-site and geographically dispersed remote users.
Hands-on experience with modern operating systems (Windows 10/11, macOS), enterprise productivity suites (Microsoft 365 or Google Workspace), and Active Directory for user account and access management.
Experience provisioning, configuring, imaging, and tracking IT assets from deployment to decommissioning.
Familiarity with federal IT security standards and compliance frameworks.
Excellent interpersonal and communication skills, with a demonstrated ability to provide patient, clear technical guidance to a diverse team of scientific, response, and administrative personnel.
Ability to facilitate training and information sessions for end users

Applicants must have strong skills in understanding and communicating complex concepts, problem solving, and working effectively and patiently as part of a high performing team with high expectations, and diverse views and opinions.

Self-motivated, energetic, strategic thinker- able to take on problems, identify and confirm plans of action, and collaboratively address obstacles.
Ability to work and travel independently.
Demonstrated flexible and proactive approach to problem-solving.
Demonstrated ability to plan and execute long-term projects, including setting timelines and milestones, communicating status, balancing priorities, and delivering products to specification.

Benefits & Compensation:

Compensation will be determined based on the experience and qualifications of the successful applicant in combination with contract budget. The wage range is anticipated to be roughly $55,000-$67,500 on an annualized basis, depending on candidate qualifications and client budget.

The position is eligible for the Genwest full-time benefit package that includes:

Health insurance,
Paid personal and holiday leave
401(k) program eligibility
Employee disability and life insurance

To Apply:

Please include any cover letter, your resume and references in a single .pdf (Adobe Acrobat) attachment (no more than 4 pages in length) with your name included in the .pdf file name. Also, please include the words, “Tier 1 Support Technician” in the subject line of your email.

Applicants selected for interviews will be contacted via email. The position will remain open until filled, with priority given to applications received by August 21, 2026.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Job Type: Full-time

Pay: $55,000.00 - $67,500.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Vision insurance

Compensation Package:

Hourly pay
Overtime pay

Experience:

Technical support: 2 years (Preferred)

Ability to Commute:

Seattle, WA 98115 (Preferred)

Ability to Relocate:

Seattle, WA 98115: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

tier 1 desktop support jobs

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