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- Health insurance
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Quick Apply
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13d

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AI Voice Agent Implementation Specialist

PW Media
Columbia, MD

Quick Apply

Job Details

Full-time
$55,000 - $78,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

AI models
AI chatbots
Application Integration
Systems integration
Engineering development testing
Software implementation
AI platforms (beyond public GPTs)
Quality assurance experience within IT
Prompt engineering
Troubleshooting audio issues
Attention to detail
Call monitoring
Quality assurance experience within telecommunications
System development
System deployment
Telephone systems
Technical troubleshooting support
AI-driven automation
Functional quality evaluation testing
Generative AI
Production troubleshooting

Full Job Description

Company

We’re an innovative digital company operating at the intersection of AI, technology, and operations. We deploy and support real-world AI systems that improve efficiency, quality, customer experience, and business outcomes. We value curiosity, execution, attention to detail, and continuous improvement.

Overview / Job Summary

We’re seeking an experienced AI Voice Agent Implementation Specialist to build, configure, test, deploy, and optimize AI Voice Agents used in live production environments.

The successful candidate must already have hands-on experience building Voice Agents that handle live customer calls using platforms such as ElevenLabs, Vapi, Retell AI, Twilio, or similar technologies.

This is not an entry-level role for someone seeking to learn Voice Agent development for the first time.

The position involves developing and optimizing prompts, configuring agent workflows and integrations, testing realistic call scenarios, reviewing conversations, performing quality assurance, troubleshooting failures, and continuously improving agent performance.

Daily Responsibilities

Build, configure, deploy, and support AI Voice Agents
Customize Voice Agent behavior based on business, location, and use-case requirements
Develop and optimize prompts, instructions, and conversation flows
Test Voice Agents through simulations, test calls, and real-world usage scenarios
Review calls, conversations, and system outputs to identify issues and optimization opportunities
Perform quality assurance on responses, call behavior, workflows, and system performance
Configure knowledge sources, appointment workflows, transfers, tools, and other agent actions
Configure and troubleshoot APIs, webhooks, calendars, CRMs, and system integrations
Resolve prompt, workflow, integration, and configuration issues
Collaborate with technical and operational teams
Maintain clear documentation of configurations, testing, and changes

Skills-Required

Demonstrated hands-on experience building, configuring, testing, and supporting production AI Voice Agents that handle live customer calls
Experience with platforms such as ElevenLabs, Vapi, Retell AI, Twilio, or similar technologies
Strong understanding of prompt engineering and conversational AI behavior
Experience testing and improving AI Voice Agents used in production environments
Ability to analyze calls, conversations, system outputs, and AI-generated responses
Understanding of APIs, webhooks, and system integrations
Familiarity with large language models such as OpenAI, Claude, and Gemini
Strong attention to detail, consistency, troubleshooting, and quality assurance
Ability to identify the cause of incorrect or inconsistent Voice Agent behavior
Comfort handling varied tasks in a fast-moving environment
Strong written and verbal communication skills

Preferred

Three or more years of relevant experience with conversational AI, Voice Agent implementation, or production voice systems
Experience with appointment scheduling, customer intake, call transfers, or customer service workflows

Position Details

Full-time
Competitive compensation
Competitive benefits package
Hands-on work with rapidly evolving AI technologies
Opportunity to grow as our AI capabilities expand

Candidates selected for an interview should be prepared to discuss an AI Voice Agent they personally helped build, including the platform used, their specific responsibilities, challenges encountered, and how the agent was tested and improved.

Job Type: Full-time

Pay: $55,000.00 - $78,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Elevenlabs: 1 year (Required)
Prompt engineering: 2 years (Preferred)
AI Voice agents: 2 years (Required)

Ability to Commute:

Columbia, MD (Required)

Work Location: In person

Quick Apply

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