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Rooftop Restaurant Host

Hotel Jackson -
Jackson, WY

Quick Apply

Job Details

Full-time
$18 - $22 an hour

Benefits

Health insurance
401(k)
Employee discount

Qualifications

Guest relations
Host/hostess experience
OpenTable
Restaurant experience

Full Job Description

HOTEL JACKSON

Jackson, Wyoming

IBERO Restaurant Host

Rooftop Restaurant | Lunch & Dinner | Full-Time, Year-Round

Competitive Hourly Rate + Tip Share

Benefit Package + 401K · Subsidized Employee Housing · Ski Pass discount + Local Perks

Who We Are

Hotel Jackson is a boutique luxury hotel on the Town Square in Jackson, Wyoming. We are independently owned, personally operated, and deeply invested in this place. Hospitality here isn’t transactional — it’s an act of genuine connection. We believe in warmth, authenticity, expertise, and the kind of care that makes guests feel truly at home.

Our mission is simple: We are here to host. That means anticipating needs, elevating every detail, and delivering impactful memorable moments.

The Role

We’re hiring a Restaurant Host who understands that a warm, confident welcome is not a small thing. You’re the first impression of the entire dining experience — before the food, before the cocktails, before anything else. How a guest is received at the door shapes how they feel for the rest of the meal.

You’ll manage the flow of the dining room across lunch and dinner service — reservations, seating, waitlists, phone inquiries, and cross-team communication — with the kind of calm, organized warmth that makes everything look effortless. We’re looking for someone who takes genuine pride in that role.

What You’ll Own

The welcome: greet every guest the moment they arrive — with eye contact, warmth, and full attention. This is the most important moment of the shift.
Reservations management: manage the reservation book across both service periods, confirm bookings, accommodate special requests, and communicate guest details to the floor team before they’re needed.
Seating and floor flow: escort guests to their tables with intention, coordinate with servers on section availability, and manage the pace of seating so the kitchen and floor are never overwhelmed.
Waitlist management: provide accurate wait times, maintain an organized waitlist, and keep guests informed with honesty and warmth — never a vague or dismissive answer.
Phone and inquiry handling: answer incoming calls professionally, respond to reservation requests and guest questions, and represent the Hotel Jackson standard in every interaction.
Guest departure: acknowledge guests as they leave — a genuine farewell is as important as the welcome.
Reception upkeep: maintain a clean, organized, and visually sharp host stand throughout the shift.
Team coordination: communicate clearly with servers, bartenders, and management about seating, wait times, and guest needs so the entire floor operates in sync.

What We’re Looking For

Previous experience as a host, hostess, or in a guest-facing restaurant or hospitality role.
Strong understanding of dining room etiquette and the rhythm of a restaurant service.
Experience managing reservations — familiarity with reservation platforms (OpenTable, Resy, or similar) preferred.
Warm, polished, and confident in person and on the phone — with guests and with the team.
Organized and composed under pressure: you can manage a busy door without losing warmth or accuracy.
Strong communication skills — you keep the floor team informed and never leave anyone guessing.
Availability for lunch and dinner shifts including weekends and holidays.
Physically able to stand and move throughout a full shift.

Who Thrives Here

The host stand is the right place for someone who takes genuine pride in the first impression — someone who understands that a great welcome isn’t about a script, it’s about making a person feel expected and cared for the moment they walk in.

You’ll thrive if you:

Are naturally warm and confident in greeting strangers — this energizes you rather than depletes you.
Stay organized and calm when the door is busy and the floor is full.
Take ownership of the flow of the dining room and communicate proactively with the team.
See the host role as genuine hospitality, not just a gate-keeping function.

This may not be the right fit if you:

Are uncomfortable with a high degree of guest interaction and real-time problem solving.
Prefer a role with less coordination across multiple teams and service periods.
Struggle to stay composed and organized when the dining room is at capacity and the phone is ringing.

Compensation & Benefits

We know Jackson is one of the most expensive places to live in the country. We’ve built this package to make it work.

Competitive hourly rate + tip share
Medical benefits (full-time/year-round eligible)
Subsidized ski pass + select local perks
Employee discounts at the restaurant/bar, and retail outlets

How to Apply

We review applications seriously, and we ask a few focused questions up front. Please include responses to the following with your application

1. Experience

Tell us about the restaurant or hospitality environment where you’ve done your best work — the concept, the volume, and your role in it.

2. The Welcome

What does a great guest arrival look like to you? Walk us through how you’d handle a busy Friday dinner door with a 20-minute wait and a full reservation book.

3. Communication

Tell us about a time you had to manage information across multiple people or teams quickly. What was the situation and how did you handle it?

4. Why Hotel Jackson

Why this role — and why now? Tell us what draws you here beyond the location.

Hotel Jackson · Town Square, Jackson, Wyoming · hoteljackson.com

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Work Location: In person

Quick Apply

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