Top 26378 User support manager Jobs

Global IT Manager
iSTA Solutions —Township of Howell, NJ
- $120,291.89 - $160,781.63 a year
- Full-time
- Computer Science
- 5 years
- English
Quick Apply
9d
IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
Quick Apply
SAP Technical Project Manager
Cyient —East Hartford, CT
- Up to $130,000 a year
- Full-time
- Office
- 8 years
- In-person
Quick Apply
Manager of Enterprise Systems (Salesforce/Hybrid)
Higher Learning Commission —Chicago, IL
- $90,000 - $100,000 a year
- Email
- Hybrid work
- Customer service
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Senior IT Manager, Solutions Support
Wills Group, Inc —La Plata, MD
- $135,000 - $172,000 a year
- Hybrid work
- Computer Science
- 5 years
- ERP systems
- Mileage reimbursement
- Health insurance
Quick Apply
[Remote] Customer Success Manager
Convoso —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
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Operations Manager, Outpost Services
Indeed —Remote
- $98,000 - $204,000 a year
- Full-time
- Computer science
- 3 years
- Military encouraged
- Paid parental leave
- Paid holidays
Quick Apply
Technical Account Manager
Cable Tech, INC. —Remote
- $130,000 - $170,000 a year
- Remote
- English
- Mid-level
- SQL
- Parental leave
Quick Apply
IT Helpdesk Manager
TopDog Law LLC —Remote
- $120,000 - $140,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Salesforce
- Health savings account
- Disability insurance
Quick Apply
9d
Technical Product Manager
Blenderbox —Remote
- $110,000 - $135,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Dental insurance
Quick Apply
Customer Support Manager
Campfire —San Francisco, CA
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Customer Success Manager
GitLab —Remote
- $85,200 - $144,000 a year
- Full-time
- Remote
- Product management
- Senior level
- Employee stock purchase plan
- Health insurance
Account Support Manager - Technology
Premier Inc. —Remote
- $90,000 - $150,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Disability insurance
- Health insurance
Product Manager II
Indeed —Remote
- $125,000 - $259,000 a year
- Full-time
- 3 years
- Military encouraged
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
6d
Manager, IT Service Delivery
CG Oncology Inc —Remote
- $123,000 - $145,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
12d
Senior Release Manager
NinjaOne —Remote
- $110,000 - $170,000 a year
- Full-time
- Hybrid work
- 5 years
- AWS
- Bachelor's degree
- Health insurance
- Dental insurance
Help Desk Manager
PingWind —Remote
- $75,000 - $105,000 a year
- Full-time
- Remote
- 6 years
- High school diploma or GED
- Supervising experience
- AD&D insurance
- Paid holidays
Quick Apply
10d
Customer Success Manager
Athennian —Remote
- Full-time
- Remote
- Mid-level
- 3 years
- Continuous improvement
- Health savings account
- Disability insurance
Quick Apply
Social Media Manager, North America
Indeed —Remote
- $82,000 - $137,000 a year
- Full-time
- Remote
- 3 years
- US work authorization
- Military encouraged
- Paid parental leave
- Paid holidays
Quick Apply
Product Manager
CardFlight —Remote
- $120,000 - $160,000 a year
- Remote
- Mid-level
- Product management
- 2 years
- Health insurance
- Paid time off
Quick Apply

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Global IT Manager

iSTA Solutions -
Township of Howell, NJ

Quick Apply

Job Details

Full-time
$120,291.89 - $160,781.63 a year
9 days ago

Qualifications

Employee relationship building
Research

Full Job Description

About:

iSTA Solutions is a leading outsourcing provider, delivering high-quality and cost-efficient support services tailored to your business needs.

Backed by a team of highly skilled and results-driven professionals, we ensure seamless operations, exceptional service, and measurable success for our partners. Our commitment to excellence guarantees solutions that drive performance, efficiency, and customer satisfaction.

Essential Functions:

· Liaising with external and internal service providers to provide customized technical solutions.

· Develop technological capacity in IT personnel and systems.

· Establishing departmental KPI’s and workflows for a global team of IT professionals.

· Working Mgr. 30-40% of time spent hands-on providing support, 60-70% of time managing process and supporting the team.

· Responsible for ensuring that all operations tasks are being executed effectively, according to expectations.

· Responsible for meeting all departmental IT KPIs.

· Responsible for establishing and managing Help Desk ticketing.

· Responsible for ensuring all needed documentation is created and updated (policies and procedures).

· Responsible for ensuring that all IT Incident tickets are resolved according to KPI.

· Responsible for procurement (working with business to set workstation standards, ensure equipment is ordered, configured and delivered).

· Establishing a global network while managing and connected devices ensuring safety protocols such as single sign-on, Azure Active Directory, etc.

· Responsible for management of all software licenses (users, permissions, procurement).

· Responsible for escalating incidents and requests as appropriate, for resolution within KPI targets.

· Responsible for executing and managing to completion assigned Continuous Improvement and Risk Remediation tasks.

· Accountable for execution of IT Risk Remediation Process.

· Development and implementation of cyber security programs.

· Research and recommend innovations, and where possible automated approaches for system administration tasks; identify approaches that leverage resources and provide economies of scale.

· Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.

· Perform periodic performance reporting to support capacity planning.

· Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

· Accountable for outstanding customer service to staff and team members.

· Develops and maintains effective relationships through effective, timely communication and meets deadlines.

· Clearly documents all IT procedures and follows best practice change management for configuration changes to IT systems.

Knowledge, Skills, Abilities:

· Knowledge of current applications and trends in information technology related to healthcare, client engineering, and delivery of managed desktop services.

· Demonstrated experience managing a team of technologists to deliver technology services and functions.

· Demonstrated competency in developing staff and leadership skills

· Demonstrated competency in project management.

· Ability to manage multiple activities and tasks.

· Facilitation and change management skills.

· Highly developed verbal and written communications.

· Ability to communicate in English; both verbally and in writing

· Excellent customer service skills

· Working knowledge of Microsoft O0365, Azure Active Directory, databases, networking and system administration.

· Knowledge of SOC Type 2 certifications and audits.

· Demonstrated competency in cybersecurity in areas such as penetration testing, cloud security, or threat intelligence.

· Ability to code in languages like Python, PowerShell, JavaScript, or C++ to help automate tasks, develop security tools, and mitigate vulnerabilities.

Minimum Requirements:

· Bachelor's degree in information technology, Computer Science, and Network Administration or related field preferred.

· 6 + years of related work experience required.

· An equivalent combination of education and/or related work experience equal to 10 years will also be considered.

· 5 years of leadership experience required.

Pay: $120,291.89 - $160,781.63 per year

Work Location: In person

Quick Apply

Refine Your Search

user support manager jobs

Global IT Manager

IT Manager / Senior IT Manager (based on experience)

SAP Technical Project Manager

Manager of Enterprise Systems (Salesforce/Hybrid)

Senior IT Manager, Solutions Support

[Remote] Customer Success Manager

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IT Helpdesk Manager

Technical Product Manager

Customer Support Manager

Customer Success Manager

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Product Manager II

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Product Manager

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