Top 41 Wayne metropolitan community action agency Jobs

Out Wayne Coordinated Entry Manager
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Romulus, MI
- $64,000 - $74,000 a year
- 5 years
- Mid-level
- Office
ERSEA (Eligibility, Recruitment, Selection, Enrollment, Attendance) Coordinator Intern- Paid
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Hamtramck, MI
- $15 an hour
- Hybrid work
- Computer literacy
- Pass drug screening
- Office
Creative Project and Social Media Specialist (Temporary)
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Detroit, MI
- $22 - $25 an hour
- Temporary
- Marketing
- Inventory management
- Mid-level
Youth Program Site Manager
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Lincoln Park, MI
- $64,000 - $74,000 a year
- Monday to Friday
- CPR Certification
- 5 years
- Mid-level
12d
Teacher EHS
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Taylor, MI
- $23 - $30 an hour
- Monday to Friday
- Classroom
- CPR Certification
- Experience working with individuals with disabilities
Information Referral Specialist
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Highland Park, MI
- $22 - $24 an hour
- Monday to Friday
- Mid-level
- Bachelor's degree
- Travel
Summer Food Service Aide
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Highland Park, MI
- $15 - $22 an hour
- Seasonal
- Clean driving record
- Computer literacy
- Office
Teacher Aide - Head Start
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Garden City, MI
- $15 - $22 an hour
- Monday to Friday
- Experience working with individuals with disabilities
- Computer literacy
- Writing skills
Detroit Street Outreach Specialist
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Detroit, MI
- $22 - $25 an hour
- Monday to Friday
- Mid-level
- Office
- 3 years
Permanent Supportive Housing Manager (Out-Wayne)
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Wyandotte, MI
- $64,000 - $74,000 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Mid-level
1d
Site Coordinator - WFS (Part-Time)
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Westland, MI
- $23 - $24 an hour
- Part-time
- Background check
- Classroom
- Management
Assistant Director of Community Development
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Highland Park, MI
- $73,000 - $83,000 a year
- Monday to Friday
- 5 years
- Mid-level
- Office
Safety Manager
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Detroit, MI
- $65,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
1d
Youth Program Group Leader (Part-Time)
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Lincoln Park, MI
- $17 - $18 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Children
Youth Program Group Leader (Part-Time)
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Ecorse, MI
- $17 - $18 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Children
Head Start Site Manager
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Taylor, MI
- $64,000 - $74,000 a year
- Monday to Friday
- Writing skills
- Mid-level
- Office
12d
Youth Program Group Leader (Part-Time)
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Hamtramck, MI
- $17 - $18 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Children
Teacher Aide - Early Head Start
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Hamtramck, MI
- $15 - $22 an hour
- Monday to Friday
- Experience working with individuals with disabilities
- Computer literacy
- Writing skills
6d
Teacher EHS
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Dearborn Heights, MI
- $23 - $30 an hour
- Monday to Friday
- Classroom
- CPR Certification
- Experience working with individuals with disabilities
Youth & Family Engagement Specialist (Part-Time)
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Taylor, MI
- $19 - $20 an hour
- Part-time
- Background check
- Mid-level
- Ability to climb stairs

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Out Wayne Coordinated Entry Manager

WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY -
Romulus, MI

Apply Now

Job Details

$64,000 - $74,000 a year

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Spreadsheets
Social service program staff supervision
Employee relationship building
Team development
Decision making
Desktop applications
Productivity software
Experience working with individuals from underserved communities
Team motivation (leadership skill)
Team building

Full Job Description

Scope:

Responsible for the overall operation, coordination, and continuous enhancement of Wayne Metro’s Out Wayne Coordinated Entry, the agency’s single point of entry for clients seeking housing or shelter. Provide daily supervision to assigned staff, troubleshoot problems, resolve escalated client engagements, provide information, and coordinate referrals (internally and externally) to meet specific needs.

Essential Functions

Provide day-to-day supervision and direction to assigned staff, including but not limited to: establishing work methods and techniques; conferring with staff on their work and counseling staff on approaches to accomplishing work goals; evaluating staff performance and development needs; determining appropriate training or coaching; and resolving staff conflicts.
Determine and maintain appropriate staff scheduling based on call/client volume or other anticipated events.
Perform quality monitoring on inbound calls and client requests and follow up with staff to ensure Wayne Metro’s quality standards and Guiding Principles are being met.
Respond to escalated client inquiries in a professional manner.
Remain up-to-date on available services and continuously monitor and assess the adequacy of referral agencies in the provision of services.
Maintain accurate records compatible with Wayne Metro requirements for deriving statistics, meeting legal requirements, and compiling program reports as requested by program management.
Work through staff to maintain excellent service levels, monitor performance, and ensure established expectations are met.
Contribute to continuous improvement initiatives by tracking customer issues, identifying patterns and root causes, and implementing appropriate solutions.
Ensure positive working relationships and effective communication and ensure staff are equipped with information critical to the success of their roles.
Train and support staff on agency policies, procedures, phone skills, customer service expectations, and available programs/services.
Coordinate with the HR department to recruit, interview, hire, and retain department staff.
Coordinate with agency directors and managers to resolve real-time programmatic questions and issues.
Maintain a positive attitude toward assigned work, clients, and staff, and demonstrate a willingness to work collaboratively with others.
Perform work in a professional manner that upholds Wayne Metro’s policies and procedures.
Other duties as assigned.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment with a usually quiet noise level. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands, and to talk or hear. Some work is performed inside and/or outside the assigned office. The employee is frequently required to climb, bend, lift, stoop, kneel, crouch, crawl, and walk. Work exposed to a variety of weather conditions and outdoor elements.

Minimum Qualifications:

Bachelor’s degree OR a minimum of five years of experience in a contact/referral center field OR a combination of education and contact/referral center experience that is similarly equivalent.
Skilled in adjusting to rapidly changing circumstances.
Ability to react calmly and effectively in emergency situations.
Solid knowledge of the principles and practices of effective customer service.
Demonstrated success in developing and managing people and processes in a customer service environment.

Minimum Competencies:

Working knowledge of intermediate internet applications and programs, including
Google technology, Microsoft Office Word, Excel, and web-based platforms.
The ability to learn and utilize the necessary software programs for this position.
Ability to communicate effectively both orally and in written form.
Good interpersonal and professional skills, including but not limited to professional appearance, tact, punctuality, and dependability.
Ability to provide services for those persons facing economic, social, health, age, and educational barriers.
Ability to organize and plan work, adhering to priorities and deadlines.
Ability to work in a team environment.
Ability to achieve results despite the large workload and competing demands.
Proven ability to meet deadlines, manage multiple priorities, and achieve results in a fast-paced and demanding work environment.
Demonstrated ability to foster an environment of teamwork, customer satisfaction, communication, approachability, and empowerment.
Possess strong planning and organization skills with attention to detail.
Ability to use sound judgment and initiative to analyze and resolve problems.
Ability to adapt to different demands, negotiate stressful situations, and work independently with minimum of supervision.
Perform work in a manner that upholds Wayne Metro policies and procedures.

Travel Requirements:

Ability to travel to various sites.

Licensing and Other Requirements:

Valid identification and reliable transportation.

Work Hours:

Work days and hours are to be determined by program needs.

Other Duties;

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job- duties, responsibilities, and activities may change at any time with or without notice.

Wayne Metropolitan Community Action Agency is an Equal Opportunity Employer EOE/M/F/D/V

Apply Now

Refine Your Search

wayne metropolitan community action agency jobs

Out Wayne Coordinated Entry Manager

ERSEA (Eligibility, Recruitment, Selection, Enrollment, Attendance) Coordinator Intern- Paid

Creative Project and Social Media Specialist (Temporary)

Youth Program Site Manager

Teacher EHS

Information Referral Specialist

Summer Food Service Aide

Teacher Aide - Head Start

Detroit Street Outreach Specialist

Permanent Supportive Housing Manager (Out-Wayne)

Site Coordinator - WFS (Part-Time)

Assistant Director of Community Development

Safety Manager

Youth Program Group Leader (Part-Time)

Youth Program Group Leader (Part-Time)

Head Start Site Manager

Youth Program Group Leader (Part-Time)

Teacher Aide - Early Head Start

Teacher EHS

Youth & Family Engagement Specialist (Part-Time)

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