Top 11330 Welcome center representative Jobs

Quality Monitoring Representative (Call Center)
The CCS Companies —Portsmouth, NH
- $21 - $22 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Writing skills
- Paid training
- Health insurance
Quick Apply
Licensing Representative
Broadcast Music Inc —Nashville, TN
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Commuter assistance
- Paid parental leave
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Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Patient Service Representative
Housing Works Inc —Brooklyn, NY
- $18 - $19 an hour
- Weekends as needed
- Spanish
- Clinic
- Home Health
- Health insurance
- Paid time off
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Benefits Customer Service Representative
Gallagher —Las Vegas, NV
- $18 - $21 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Office
- Paid parental leave
- Health savings account
5d
Call Center Representative
Sound Credit Union —Tacoma, WA
- $21.50 - $26.50 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Quick Apply
10d
Call Center Representative - DHA
US Social Security Administration —Birmingham, AL
- $40,736 - $82,007 a year
- Online Application
- Hybrid work
- Background check
- High school
- Pass drug screening
Welcome Center Representative
YMCA of Greater Boston —Boston, MA
- $16 - $17 an hour
- Part-time
- Leadership
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Customer Service Representative/Call Center/Client Support
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Military
- Writing skills
- In-person
- Wellness program
- Disability insurance
Welcome Center Representative
YMCA Southcoast —Wareham, MA
- $15 an hour
- Part-time
- 21 years or older
- Accounting
- Entry level
Quick Apply
Customer Care Representative - WFH Nevada
Medical Transportation Management (MTM, Inc.) —Nevada
- $14.50 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Entry level
- Wellness program
- Continuing education credits
Quick Apply
12d
Call Center Representative
Mid-Jersey OBGYN Partners —New Brunswick, NJ
- $21 - $22 an hour
- Full-time
- Bilingual
- Medical office experience
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Customer Care Representative - WFH Indiana
Medical Transportation Management (MTM, Inc.) —Indiana
- $16 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Entry level
- Wellness program
- Continuing education credits
Quick Apply
6d
Call Center Representative
Mid Florida Dermatology & Plastic Surgery —Florida
- HIPAA
- High school diploma or GED
- Communication skills
- Health insurance
Customer Service Representative - Call Center
Transdev —Arlington, VA
- $17 - $21 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Disability insurance
Welcome Center Representative
YMCA OF COASTAL CAROLINA —Pawleys Island, SC
- Spanish
- English
- Children
Customer Service Representative / Call Center / Client Support
ADP —Florham Park, NJ
- $15.00 - $28.94 an hour
- Overtime
- Hybrid work
- Military
- Writing skills
- In-person
- Wellness program
- Disability insurance
Welcome Center Agent
Westgate Resorts —Las Vegas, NV
- $16 an hour
- Full-time
- High school diploma or GED
- Entry level
- Resort
- Paid holidays
- Health insurance
Customer Care Representative - WFH Connecticut
Medical Transportation Management (MTM, Inc.) —Connecticut
- $16.94 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Entry level
- Wellness program
- Continuing education credits
Quick Apply
13d
Call Center/Customer Service Representative (PBM)
EmpiRx Health, LLC —Orlando, FL
- Full-time
- High school diploma or GED
- In-person
- 1 year
- Health savings account
- Health insurance
Quick Apply

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Quality Monitoring Representative (Call Center)

The CCS Companies -
Portsmouth, NH

Quick Apply

Job Details

Full-time
$21 - $22 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Flexible schedule
Referral program

Qualifications

Computer literacy
Writing skills
Basic math
Employee relationship building
High school diploma or GED
Key Performance Indicators
Organizational skills
Typing

Full Job Description

The CCS Companies, a Leader in Business Process Outsourcing (BPO), is hiring a qualified Quality Monitoring Representative to support our growing demand in the call center for our Salem, NH or Portsmouth, NH office.

The Quality Monitoring (QM) Representative reviews Customer Service Agent (CSA) calls for quality and training purposes to ensure the CSA is following and adhering to CCS collection best practices, policies and procedures, applicable State/Federal regulations, as well as client expectations, use of technical systems and industry techniques. The QM Representative provides feedback to new and existing CSAs by conducting calibration sessions to review call results, conduct side by side training/support as needed and reports to department leadership on the CSA’s progress, to ensure further development to achieve corporate and client goals.

Why Work for CCS?

$600 Welcome Bonus!
Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
Excellent Employee Referral program – make an extra $1500 referring great people!
Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!

ESSENTIAL FUNCTIONS:

Consistent and continuous development of CCS Associates to achieve goals.
Monitors and coaches CSAs as assigned.
Prepares for and participates in scheduled calibration sessions with CSA.
Provides feedback to Supervisors, Mangers, Directors and Executives on Associate’s progress.
Participates in development of new script enhancements, training suggestions, and following through with new procedures in a positive and constructive manner with manager’s direction.
Maintains utmost professionalism, friendliness and customer service; demonstrate respect and regard for all potential clients, visitors, fellow Associates to ensure a professional, responsible and courteous working environment.
Provides thorough and accurate coaching and monitoring information.
Provides accurate reporting of associates progress.
Completes the Quality Monitoring Form based on the requirements and job aids that align with produces and polices for designated business divisions.
Works with a coaching staff to ensure compliance with laws, regulations and procedures as outlined in department materials.
Communicates effectively and appropriately through email, written documents, phone, and in-person.
Comprehends written and verbal directions through execution and follow-up.
Reads and interpret reporting results, documentation, charts, data and account information.
Promotes effective working relationships as part of a department team and cross-functionally with other departments.
Occasional dialing to gain work related experience for those you are coaching and when there are no individuals to coach or QM administrative work to be done.
Occasional travel to other offices may be required.
Dials and acts in a CSA capacity based on department need or as directed by management to gain work related experience for CSA’s they are coaching and when there are no individuals to coach or QM administrative work to be done.
Perform other tasks as assigned.

QUALIFICATIONS:

Minimum 3+ years of experience in a training or quality monitoring position preferred.
Minimum 1+ years of collections or call center experience is required.
Knowledge of KPIs and call center metrics is required.
Strong emphasis on listening, speaking, reading, writing, analyzing, independent thinking, organization, prioritizing coaching, and planning skills.
Moderate typing skills (35 wpm).
Basic PC Skills with preferred familiarity with Word, PowerPoint and Excel
Basic math and written communication skills.
Bilingual Spanish language skills desirable.
Ability to maintain a predictable and consistent full-time work schedule.

EDUCATIONAL REQUIREMENTS:

High School Diploma or GED equivalent required, some college preferred.

The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift
Morning shift
No nights

Education:

High school or equivalent (Required)

Experience:

Quality monitoring: 3 years (Preferred)
Call Center: 3 years (Preferred)

Ability to Commute:

Portsmouth, NH 03801 (Required)

Work Location: In person

Quick Apply

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