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Genesys Cloud Tech Support/Telephony Network Support
Raise in partnership with Genpact —Atlanta, GA
- Temporary
- Mid-level
- 2 years
Quick Apply
Customer Service Representative - Remote
Premier NX —Salt Lake City, UT
- Remote
- Communication skills
- Entry level
Quick Apply
Contracts Manager
EDCi —Remote
- Full-time
- Remote
- Customer service
- 5 years
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Network Engineer with Genesys Cloud
Genpact —Atlanta, GA
- $25 - $30 an hour
- Temporary
- Mid-level
- Continuous improvement
- 2 years
Genesys Cloud CX Engineer (Consultant)
Voyage Advisory —Remote
- Full-time
- Remote
- Background check
- Mid-level
- 3 years
Quick Apply
Genesys WFM/Dialer Manager
Lendbuzz —Remote
- $90,000 - $100,000 a year
- Full-time
- Remote
- Background check
- 3 years
- Organizational skills
Quick Apply
Part-time Genesys Contact Center Engineer
Systems Integration, Inc. —Washington, DC
- Contract
- Remote
- Computer science
- Computer Science
- Mid-level
- Flexible schedule
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Genesys Cloud Architect
Intone Networks —Remote
- Contract
- 5 years
- Senior level
Call Center Genesys Administrator
ITCON Services —Vienna, VA
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
Senior Manager, Solutions Architecture - Genesys CCaaS
TELUS Digital —Ontario, CA
- $224,000 - $254,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Genesys Voice Engineer
mPower Software Services —Philadelphia, PA
- Full-time
- Hybrid work
- Oracle
- System design
- Mid-level
Genesys Cloud Engineer
EmblemHealth —New York, NY
- $77,760 - $149,040 a year
- Call employer
- Research
- 3 years
- Bachelor's degree
Help Desk Support
Software Technology Inc —Indianapolis, IN
- Microsoft Excel
- Microsoft Outlook
- Salesforce
Quick Apply
Senior Genesys Engage Engineer (Houston, TX)
TTEC Digital —Austin, TX
- $120,000 - $135,000 a year
- Full-time
- Remote
- Computer Science
- System design
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Avionics Manager
TLC Aviation —Swanton, OH
- Full-time
- Customer service
- 3 years
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Assistant Avionics Manager / Shop Lead
First Flight Aviation —Miamisburg, OH
- Full-time
- 8 years
- Assembly
- Human resources
- Health savings account
- Health insurance
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Avionics Technician
First Flight Aviation —Miamisburg, OH
- $24 - $32 an hour
- Full-time
- Mid-level
- Assembly
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
PNC Financial Services Group —Birmingham, AL
- $55,000 - $179,400 a year
- Full-time
- Azure
- System design
- Office
- Wellness program
- Health savings account
Salesforce Lead Developer
JMS Technical Solutions —McLean, VA
- $75 an hour
- Full-time
- Senior level
- 4 years
- Banking
Enterprise Infrastructure Manager - Voice Engineering
PNC Financial Services Group —Farmers Branch, TX
- $100,100 - $185,900 a year
- Full-time
- 5 years
- Office
- Master's degree
- Wellness program
- Health savings account
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Genesys Cloud Tech Support/Telephony Network Support

Raise in partnership with Genpact
Atlanta, GA

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Job Details

Temporary | Contract

Qualifications

Optimizing workflow processes
IT operations
Incident management software
Process improvement
Mid-level
Cloud service support
Incident management operations support
Customer support ticket management
Network support
Telephone systems
Standard operating procedures (SOPs)
2 years
Ticketing system technical support

Full Job Description

Genpact is a professional services firm that creates lasting, impactful transformation. With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling upon motivated and passionate individuals to drive real world impact for some of the world’s biggest brands. Come, join us in our relentless pursuit of a world that works better for people.

Job Description:

Experience in working with Voice Solutions, specific to Genesys Cloud
Any prior experience with Customer Care Voice Technology Operations
Network or any Industry Voice Certifications are a Plus
Handle SNOW requests and Incidents during support coverage hours
Identify opportunities for process improvements
Execute support tickets as directed by CAI FTE’s and Managers
Follow Standard operating procedures and ensure the SNOW tickets are timely updated and closed
2-3 years of experience in the field or in a related area.
Familiar with standard concepts, practices, and procedures.
Relies on limited experience and judgment to plan and accomplish goals.
Performs a variety of tasks related to handling incidents and requests.
Works under general supervision.
A certain degree of creativity and latitude is required.

Please note that this is a contract role providing services to Genpact through our direct sourcing partner, Raise, who manages Genpact’s Contractor Talent Community. If you are selected for this role, you will be employed by Raise and will not be an employee of Genpact.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.livehire.com/careers/genpact/jobs

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Refine Your Search

genesys jobs

Genesys Cloud Tech Support/Telephony Network Support

Customer Service Representative - Remote

Contracts Manager

Network Engineer with Genesys Cloud

Genesys Cloud CX Engineer (Consultant)

Genesys WFM/Dialer Manager

Part-time Genesys Contact Center Engineer

Genesys Cloud Architect

Call Center Genesys Administrator

Senior Manager, Solutions Architecture - Genesys CCaaS

Genesys Voice Engineer

Genesys Cloud Engineer

Help Desk Support

Senior Genesys Engage Engineer (Houston, TX)

Avionics Manager

Assistant Avionics Manager / Shop Lead

Avionics Technician

Lead Software Engineer - Genesys Cloud, Contact Center, IVR

Salesforce Lead Developer

Enterprise Infrastructure Manager - Voice Engineering

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