Top 12647 E mail program manager Jobs

Resolution Manager
Confidential —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Writing skills
- Health savings account
- Health insurance
Quick Apply
9d
Nurse Manager - Operating Room (Sign-On Bonus Available)
Glens Falls Hospital —Glens Falls, NY
- $103,272.00 - $160,664.49 a year
- Full-time
- Nursing
- Surgery
- RN License
- Tuition reimbursement
Foreman - HVAC
Shapiro & Duncan —Rockville, MD
- $32 - $55 an hour
- Weekends as needed
- Construction site
- English
- High school diploma or GED
Quick Apply
RN - Operations Educator Supervisor
El Rio Community Health Center —Tucson, AZ
- $34.16 - $49.47 an hour
- Full-time
- Spanish
- Nursing
- Management
Quick Apply
Plumbing Service Project Manager
Pro-Craft Construction, Inc. —Redlands, CA
- $75,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Fuel card
- Health insurance
Quick Apply
Cake Decorator - Experienced
Draeger's Supermarkets, Inc. —South San Francisco, CA
- $23 - $27 an hour
- Overtime
- Background check
- ServSafe
- Basic math
- Store discount
- Commuter assistance
Quick Apply
11d
Maintenance Technician 3rd Shift
Paragon ID —Essex Junction, VT
- $27 - $30 an hour
- Overnight shift
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Window Treatment Showroom Manager/Installer
Stevens Paint and Blinds —Corning, NY
- $55,000 - $65,000 a year
- Full-time
- Sales
- Basic math
- Mid-level
- Paid training
- Paid time off
Quick Apply
5d
Electrical Reliability Engineer
Linde —Magna, UT
- Full-time
- Background check
- AutoCAD
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Nurse Manager - Cath and EP Labs
Mission Hospital —Asheville, NC
- Full-time
- Mid-level
- 3 years
- Children
- Employee stock purchase plan
- Disability insurance
Quick Apply
Electrical Field Service Technician/Engineer - Up to 15K Sign-on Bonus based on Relevant Experience
Linde —East Chicago, IN
- $90,000 - $120,000 a year
- Full-time
- Background check
- Computer literacy
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Pukalani Ace Hardware Store Manager
HouseMart Stores | Pukalani Ace Hardware —Makawao, HI
- $65,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Forklift
- Microsoft Office
- Profit sharing
- Health insurance
Quick Apply
Overnight Addiction Recovery Nurse
Recovery House, Inc. —Wallingford, VT
- $35 - $43 an hour
- Weekends as needed
- Background check
- Nursing
- Addiction Medicine
- Paid holidays
- Health insurance
Quick Apply
Registered Nurse
The Community Health Clinic —Shipshewana, IN
- From $30 an hour
- Email
- Background check
- Nursing
- Vital signs
- Health insurance
- Dental insurance
Quick Apply
Bilingual Teller - Spanish Speaking
ASCENTRA CREDIT UNION —Muscatine, IA
- $17.56 - $19.30 an hour
- Spanish
- Computer literacy
- Office
8d
Clinical Case Management and Wellness Counselor (Korean, ASW) (1.0 FTE)
Korean Community Center of the East Bay —San Leandro, CA
- $75,000 - $80,000 a year
- Email
- Hybrid work
- Background check
- School experience
- Clean driving record
- Wellness program
- Health savings account
Quick Apply
Registered Nurse
UConnectCare Behavioral Health Services, Inc. (former Genesee Council on Alcoholism and Substance Abuse, Inc.) —Batavia, NY
- $35 - $38 an hour
- Full-time
- Background check
- CPR Certification
- Nursing
Quick Apply
Director of Development and Communications
Compass Mark —Lancaster, PA
- $75,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Primary Care Physician
ChenMed —Memphis, TN
- $221,141 - $315,915 a year
- Full-time
- Microsoft Outlook
- Primary Care
- English
- Opportunities for advancement
Dental Hygienist
Sunnybrook Dental —Sioux City, IA
- $40 - $45 an hour
- Part-time
- Dental office
- Patient monitoring
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Resolution Manager

Confidential
Remote

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Team supervision
Managing teams in a customer support role
Writing skills
Research
Team development
Supervising experience
Leading team collaboration initiatives
Adaptability
Manual handling
Training & development
Documentation Handling
General management

Full Job Description

JOB SUMMARY:

The Resolutions Manager is accountable for the overall management, integrity, and effectiveness of the customer escalations and consumer complaint function. The Resolutions Manager leads a high-performing group of 20 resolutions professionals, dedicated to handling advanced escalations and skillfully resolving complex customer issues.

This role owns the end-to-end process for intake, investigation, resolution, documentation, reporting, analysis, and continuous improvement of escalated and formal customer complaints, ensuring timely, compliant, consistent, and risk-aware outcomes aligned with company policy, regulatory expectations, and customer experience standards.

The Resolutions Manager provides functional oversight including setting standards, establishing processes, monitoring quality and timeliness, identifying trends and risk patterns, and partnering with Legal, Compliance, Claims, Operations, and Customer Experience to drive systemic improvements. While the Resolutions Manager may directly handle complex or sensitive cases as needed, the primary responsibility is to ensure the function and its people operate effectively, consistently, and in alignment with organizational and regulatory expectations.

DUTIES AND RESPONSIBILITIES:

Overall responsibility for ensuring appropriate development of solution plans for escalated customer complaints forwarded by consumer advocacy groups such as the BBB and BCA, as well as regulatory bodies such as the state’s attorney general’s office and departments of insurance.
Manage, mentor and motivate a team of Resolutions Representatives andSpecialists. Conduct regular 1:1s with team leads, and team members as appropriate, to provide ongoing coaching and training to support high performance and efficient resolution.
Identify and analyze complaint patterns, root causes, and risk indicators; escalate systemic risks to Legal and executive leadership
Maintain current and complete records of complaint and resolution activity using departmental tracking tools
Ensure integrity, completeness, and accuracy of complaint records and reporting
Ensure each team member is conducting thorough research and analysis of escalated complaints referring to departmental guidelines, compliance information, and the customer’s vehicle service contract to make informed, cost-effective, and accurate resolution determinations
Execute direct-contact resolutions of escalated and formal customer complaints, according to best practice and prevailing policies and procedures. Direct contact shall include telephone, email and mail contact with a complainant, as well as mail, phone, and email contact with regulatory and consumer advocacy bodies as necessary to accomplish resolution of complaints
Accountable for regulatory responsiveness SLAs, complaint backlog health, and resolution consistency
Draft and submit formal responses as required for formal complaints, including responses to consumer advocacy groups and state regulators
Has authority to approve resolutions up to defined thresholds and escalate beyond those thresholds.
Review, audit, and analyze departmental processes to ensure best practices adherence
Other duties as assigned or as business needs arise.

QUALIFICATIONS:

Minimum 5 years of experience and a successful track record in resolutions management.
Call center and/or conflict resolution experience required
Demonstrated advanced ability to communicate verbally and in writing throughout all levels, including customers and consumer advocacy bodies
Experience leading a team and providing effective coaching,
Excellent analytical and problem-solving skills, including research and investigation
Critical thinking and ability to grasp a larger picture from minor details
Ability to organize and maintain integrity, completeness, auditability, and accuracy of complaint records and reporting of work tasks
Ability to adapt to dynamic situations while maintaining day-to-day functions.
Demonstrated experience owning or leading a function, program, or process area
Strong judgment and ability to assess legal, regulatory, reputational, and customer risk.
Ability to influence cross-functionally and drive change without direct authority.

PHYSICAL REQUIREMENTS:

Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing
Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging.
In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required.
Must be able to lift 25 pounds.

Candidates must pass a pre-employment Background Check. We are an E-Verify employer.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Work from home

Work Location: Remote

Quick Apply

Refine Your Search

e mail program manager jobs

Resolution Manager

Nurse Manager - Operating Room (Sign-On Bonus Available)

Foreman - HVAC

RN - Operations Educator Supervisor

Plumbing Service Project Manager

Cake Decorator - Experienced

Maintenance Technician 3rd Shift

Window Treatment Showroom Manager/Installer

Electrical Reliability Engineer

Nurse Manager - Cath and EP Labs

Electrical Field Service Technician/Engineer - Up to 15K Sign-on Bonus based on Relevant Experience

Pukalani Ace Hardware Store Manager

Overnight Addiction Recovery Nurse

Registered Nurse

Bilingual Teller - Spanish Speaking

Clinical Case Management and Wellness Counselor (Korean, ASW) (1.0 FTE)

Registered Nurse

Director of Development and Communications

Primary Care Physician

Dental Hygienist

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