sales representative

outside sales representative

warehouse associate

assistant general manager

operations manager

50 Floor

Every day felt like putting out fires that could have been prevented by proper expectations from sales reps. The workload was overwhelming, with constant customer escalations, installation problems, and correcting preventable sales mistakes. Rather than focusing on improving the business, much of the day was spent fixing recurring issues that leadership had been made aware of but failed to address. 

I learned how to manage high levels of stress, work under constant pressure, and solve problems independently because support from leadership was often lacking.

Management was the biggest disappointment. Feedback often centered on mistakes while overlooking the countless hours spent solving problems and supporting the business. Operational concerns were repeatedly raised but, in my experience, were rarely addressed in a meaningful way. It often felt like accountability was inconsistent, with some employees being held to different standards than others. The sales manager has no clue on how to sell flooring nor how to teach, so the burden often fell to operators teams to fixed multiple issues everyday. 

The culture was stressful and reactive. Many employees genuinely cared and worked hard, but there was a noticeable disconnect between departments. Operations frequently dealt with the consequences of preventable issues while feeling unheard when trying to improve processes. Over time, it became discouraging to see the same problems repeated without meaningful change.

The best part of the job was the relationships I built with many of my coworkers, installers, and customers. I also enjoyed mentoring employees, improving operational processes, and helping the branch succeed. Unfortunately, those positives were overshadowed by inconsistent leadership, poor communication, and a lack of support for the upper management. If you were in their click then you were left on the outside. 

Poor leadership, inconsistent accountability, lack of support from upper management, recurring sales issues left unresolved, excessive workload, reactive work environment, poor communication between departments, constant firefighting, employee concerns often ignored, criticism outweighed recognition, favoritism in accountability, high stress, poor work-life balance, limited appreciation for employee contributions, Low morale.


The leads are provided, however they are not evenly distributed. If you are a long timer, friend, or favored the leads are of much greater quality and quantity. Much Better. I have supported my family as a sales rep for many years. One rep at 50Floor with the same skill level as  another will be favored and make twice the income. The company controls the leads. If you question this in any form in a meeting you are verbally attacked and put down. The favored value their lofty position greatly.  Some reps will get at least a third of their leads that the company knows are not sell worthy. The sells expense is completely  out of the reps' pockets. Some reps are also sales managers and therefore  pic their own leads and those of their buddies. Many days are long. I have worked over 16 hrs in days with lots of driving and a third of that on leads that were obviously trash. Trash, meaning that they are leads that are not even in the company's purview. These are leads that selling managers and those protected by them run few of or none. Even if you live in a good geographic area they will have you travel to bad unsafe areas and have 'protected' reps travel into your area on good leads. Because you usually get your list of unfairly distributed leads late the night before it's run you cannot make any personal plans. You might get 5. You might get 1. Might get none. They will and have asked reps to write good employment  reviews on job sites. They have paid bonuses to reps who would get good customer job reviews. Management encouraged and paid reps to get the reviews even if the rep wrote and submitted the reviews themselves. I worked for 50 Floor for several years and made good money. Product and service is competitively overpriced. But overall really good products and service. I would not have worked there for so long  if I was miserable. However, FAVORTISM is RAMPANT. And it's used as a tool by the arrogant upper management. Management uses sales number comparisons to build one rep up and tear another down in sales meetings. Yet everyone knows the extreme nepotism that exists.

The local office is very unorganized and completely overwhelmed.  Pay lags quite signficantly behind when you should receive it, have to continually push for your pay to be processed. Jobs are done, paperwork is in, but its just sitting on someones desk in the office for weeks on end for no reason.  When checks do come in, they seem to try to find reasons why they cant give it to you or stall giving it to you....completely demoralizing. Office issues tend to affect your commission, having to give concessions in regards to poor customer service tends to happen quite a lot or jobs canceling for the same reason.  Commissions are routinely lower than what you sell it at, office cannot seem to tell you why.  Very unhappy customers are the norm, so be prepared to spend a lot of your day trying to smooth things over with your customers and having to needlessly fight with the office to get anything done.  From just not answering their phones to not calling back or when you finally do get a hold of someone, they have an excuse why they cant help you...it is a total nightmare working with this office staff.  And your customers are going through this same circus. 
 Training is poor, general manager and sales trainer contradict each other on nearly everything. For being an install business, there is a lot of excuses and things you have to fight through to get your jobs installed for your customers and to get paid...which is the number 1 reason everyone works, to get paid.  Previous management did not have these issues, pay was on time, jobs went in a lot easier, office staff were pleasant to you and your customers.  It is not anything remotely resembling that any longer.  If you are like 99% of the population who needs to work in order to pay bills, this is a challenge at this current office.  

A typical day for me would include printing out all of my paperwork for the day, walk around and tell everyone good morning as i get my duties together. I always put my invoices in first to get them out of the way so I can work on fixing problems within our department.I learned how to process a high volume of information with multiple tasks as well as no experience, which helped me become an asset for the company. The main thing I learned though this job is what I want out of life, this job has really driven me to want the best career for myself. Management is good, although I prefer a more professional environment, more so than personal due to favoritism and such, I work really hard and only want my work to be recognized as it should, I believe it is what i deserve. My coworkers are very great, and always are, I never have an issue in that aspect in my years of working. As for having a hard part in a job, I do not believe there are any, the way I work is I believe I am capable of anything and everything, if my car breaks down I figure it out, that is just how I am, nothing anyone can give me will be hard yes there might be days where the work may be overwhelming or people are not doing their part of the job which may cause some interruption on my part but overall I know it is all capable of being done and  I will figure it out. Lastly, the most enjoyable part about this job to me is being in an office environment, I like to dress up and I love having work to do, it might sound like a little much but in all honesty I just love having a job, there is nothing more to it than that, it is a very good feeling to wake up in the morning and have something to do. But, I will say I do like to take control over what I do and this company gave me leeway to do such.

50 Floor when I first heard of it and saw that they were hiring installers I became quite excited to be apart of the team. The installation manager at the location I applied at had informed me that he was backed up in a lot of jobs due to COVID 19 and he needed a lot of help. Which made me take the jump with this company, but as I was quick to signed up I also found out the manager had lied about having work.

Every week I would call and even show up to talk the manager to see what he had in stored for me every week and each week I went he would tell me that he had nothing for me and it got to a point where he told me that since I was new around here that I would have to wait my turn to get jobs even though he had told me that from the start he had a lot of them which is why he was hiring in the first place.

After 2 months of just being on the sideline and only working 1 job in those months I had enough. I just got frustrated with the situation. I signed up for work and unfortunately the manager didn’t have anything for me like he did his other regular installers. 

Management made me spent over $3000 in getting worker’s compensation and general liability insurance to be apart of the company. Which I didn’t mind cause being an LLC company I was already planning on getting it, but the fact that the manager had forced me to get it and only to be given 1 job with this company was just completely unacceptable.

Wildly misleading pay advertised. This was a complete waste of time. 

Appointments were typically 70-110 miles from home. 

Averaged less than 4 appointments per week

You're expected to be available 6 days a week for appointments 9am-8pm. If you attempt to ask for a specific day off or adjusted availability you're told "that's not really up to you." Strange for a 1099 role...

Commissions are based on profit margin and the company's price structure is not competitive - average commission was about 6%, average job total was around $3000...

In the slow season, management will run leads while multiple reps go weeks without work. 

Earned a performance bonus, got strung along for months and never did receive the bonus.

Leads are not screened or qualified at all, you'll be sent to appointments with no buyer/decision maker present frequently. 

Showed up for an unpaid "mandatory sales meeting" and was instructed to clean/organize the office. 

Customers will often cancel their appointments with the call center and you still get sent to the appointment. 
If a customer cancels their appointment or does not show up, it counts against you as a no-sale. I was assigned a lead with no address or contact info and couldn't run it, it counted against me as a no-sale...why would the gm even assign that lead?

Product availability is very inconsistent, and the range of products offered is poor. 

I can deal with customer complaints but this was a bit extreme. It's complaints because this company will take peoples money and you wont know for days or weeks that a install went wrong or their flooring mysteriously disappear the day of their scheduled install. The management like to play the blame game instead of fixing a issue asap. The sales reps lie, the installers lie and so do the the managers. I asked for a new computer because my desktop worked terribly slow, a lot of times it would freeze. It was embarrassing to be on the phone with a customer but I can't pull their information up due to the computer issue. My manager said we have to earn new computers. You have a lot of work to do and you cant work at a steady pace because they refused to give us new systems. They will switch your job title without notice or any paperwork. The manager put a Facebook post up promoting someone but not making a notice to the person that original held that position. Also my position was posted while I was still working there. They will bad talk you and use you. It's times where I would be crying at work due to the massive complaints. I would not spend money here to get floors installed and I would not want anyone to work here at all!. Protect your peace, and believe me. I have documented proof on how sneaky this company is. 

Not enough leads to keep current sales people busy, but adding more monthly.  

Turn over is very high.  Management burns through people.  

If you can’t go without pay for up to 60 days do not join this company.  

Mgmt gives leads to the closers, when you’re new, it’s hard to gain momentum without making sufficient calls. If you aren’t making one call closes, you won’t get leads.

You are a 1099 employee.  Straight commission. No benefits, no guarantees.  Draw is only available once you’ve sold and got orders in house. 

Schedules are posted the night before.  You might have three, you might have none.  You can’t plan anything because you’re in limbo til early evening waiting to see if you’re being ‘given’ a chance to earn money the next day.   

Leads are handed out without regard to location.  There can be a lead in your immediate area, doesn't mean you’ll get it. Some reps drive up to 1.5 hours to see a customer in your area while you sit. 

Training quality depends on who does it.  If you’re not somewhat knowledgeable about flooring, be prepared to figure a lot of it out on your own.

Free leads backed with a strong advertising presence on t.v. and print, only had to report to office once a week for a sales meeting, sales support when needed, but what was really great was a trust in the rep to make the deal instead of micro managing sales process as so many other companies do, Time off whenever needed with prior notice never a problem, monthly bonus system that added to a very fair commission structure, ongoing training to keep improving as a rep here are many with this company. Travel could be challenging at times causing you to stress trying to get to other appointments  too far away to ever make on time, bad routing on leads at times, never knowing where you will be going till 9-10 at night, never knowing when you will be paid on jobs, way too much delay in getting paid on jobs even when everything goes smooth, better have 2 months salary saved up before starting or it will be a rough start because of pay/job delays, need to have Road Warrior mentality.

Good work/life balance provided that this is a 1099 position and leads are provided and for the most part are decent. 

However, the leads are not evenly distributed. Regardless, of your performance and selling skills the odds are highly stacked against you. If you are favored the leads are of much greater quality and quantity. 

However, the high turnover with the GM position (4 in less than a year) has led the decision to grant access to individuals to assist with the distribution of leads and this has resulted in the individual to cherry pick their own leads and make twice as much as the next rep regardless of their selling skills. If you question this or voice any concerns in private or publicly in any form you are exiled and squeezed until it’s  no longer feasible for you to stay. 

Even if you live in a good geographic area they will have you travel the distance to the middle of nowhere while the 'protected' reps travel into your area on good leads. 

The product and service is competitively priced. However, FAVORITISM is RAMPANT and it’s known of the extreme nepotism that exists so much so that the senior reps don’t voice concerns, stay to themselves because they are aware of the consequences if they do. 

Top Job Titles	Average Salary
Sales representative 593 salaries reported	$193,815 per year
Outside sales representative 27 salaries reported	$126,667 per year
Warehouse associate 17 salaries reported	$20.94 per hour
Assistant general manager 8 salaries reported	$61,375 per year
Operations manager 17 salaries reported	$57,794 per year

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