process server

file clerk

delivery driver

data entry clerk

mailroom clerk

ABC Legal Services

The base pay is incredibly low and the leadership is either blissfully unaware or simply uncaring about how difficult it is to survive in Seattle on a $17/hr wage. Despite hearing nonstop about how well the company is doing and how many clients we’re serving absolutely none of that trickles down to the average employee; the most important thing is to keep offering our services as cheaply as possible to maintain a veil of success while letting down those of us trying to keep ourselves afloat. This isn’t a new problem and the solution to our increased client load continues to be hiring more and more new people to toss into the meat grinder while the current employees are stuck with the same low wage. Over and over again.

The recent all-company huddle was a self-congratulatory spiel about ABC’s recovery and continued success during the pandemic and much time was spent thanking the employees making it happen, an empty gesture if there ever was one. Steve Carrigan spoke of how he wished there was some way he could better express his gratitude, coming dangerously close to an epiphany. This was followed by a rallying cry of how every team needs to double its efforts to keep up with increased business, as if any employee has any reason to care about ABC’s success when it just means the same crummy wage and extra stress.

Raises and promotions are near-nonexistent and have been gamified with a level-up system that is used incredibly sparingly. If you’re applying here, go in with the expectation that the wage you start with is the wage you’ll end with.

The magnitude of leadership’s incompetence has finally culminated in introducing mandatory 8-hour weekend overtime, despite this statement that is still present on current ABC job listings (and was a large initial selling point for me personally):

“Our work / life balance is real. We enjoy our nights, our weekends, and our vacations.  We work normal hours, and lead varied lives. Outside the office, our teammates garden, bake, weld, build, bike, travel, thru-hike, ski, read, game, watch movies, and more.”

This policy was perhaps the last thing I respected about the company and now I can only imagine the new and surprising ways it’ll continue to fail and disappoint its workers. It’s hard not to feel betrayed and I know I’m not alone.

ABC Legal can be considered nothing short of a complete failure of a business if it, despite its growth and success, can’t treat its employees with an appropriate level of dignity and compensation. It’s pathetic.

I have never spoken to a manager.  By law I am required to make 4 serve attempts.  This company requires 7-8 attempts.  I make attempts morning, mid day, and evening.  Monday thru Saturday.  I started at $30 per serve.  Was bumped up to $35 per serve.  Recently I was knocked down to a mere $25 per serve.  Get this for the company's reasoning, "It's due to the volume of work you will receive." They want you to call people, talk to neighbors, honk your horn if you cannot get onto someones property, and use call boxes at apartments, ask office employees about their tenants, etc.  This company gives you different answers for the same question.  I have almost been bit by dogs, I have been threatened, cussed out, had people square off to me like we were about to fight (when I was not), people have argued with me like I am the one suing them, people have slammed doors in my face, lied to me, came up to my car as I am about to leave, leaned on my vehicle, got in my personal space, they always want to know what the documents are regarding even tho it has NOT ONE thing to do with them personally. Forget sick time.  I have served and or attempted service on a broken leg and 5 days out of abdominal surgery.  They do not care about their employees or I should say the people out doing their dirty work.  I am looking for another job as I keep this one only so I have a source of income.  I will never work for them again.  I would advise anyone anywhere to never work for ABC Legal. If you HAVE to do it, be on the look out for another position with another company and when that opportunity presents, RUN. Under Texas law, process servers are not protected at all.  And at that you only get paid if you serve or if it is a bad address and they approve it.  Other than that you do not get anything.  Driving around, wasting gas, time and your money just to possibly earn that big whopping $25 bucks!

I thought working for ABC Legal would be a great start for a career but as time progressed, I found out it wasn't the career that I thought. The managers show favoritism to the employees that have been with the company the longest and they love to hire there family members or close friends to continue to keep the office going. They couldn't get any new hires because of the pay which is not enough to buy groceries. They expect for you to do a lot of paperwork and intake so much information and not pay enough for the knowledge you have learned throughout your working career. The training that they provide is a "throw to the wolves" mentality, management and the employees they have training new hires get extremely irritated and upset when your not comprehending the information in the correct way. But if they decided to have training the proper way companies have training for new hires, they wouldn't be so slow in processing and losing documents. Recommending anyone to this company would be a "last resort" situation, if you are in between jobs and need work for a moment, then this would be a place to apply, not for career  oriented people. Since working for the company, employees have left the company and they haven't worked for the company more than a year. The employees working there wasn't warm to new hires and talked down about you when questions are needed to be ask to complete the process of documents. PLEASE DON'T APPLY TO THIS COMPANY, YOU WILL REGRET IT. I've never worked with individuals whose soul purpose in life was to take down other people to try and gain recognition by any means necessary to boost there ego because they are incompetent of actually working hard.

The customer service team is fine. It is mostly working to resolve complex problems all day so the main thing is it is mentally draining. Most attorneys are rude, paralegals are under a lot of pressure (from said attorneys), and court clerks are overworked so you get a variety of not-so-nice phone calls daily. Other than that, the work is repetitive. The people that work at the company are interesting. So many different interests and hobbies and everyone is really nice. The best part of the job is the people. Management is not great - they are constantly changing the way departments are run and which departments are responsible for what part of the process all without telling other departments that are also involved in the completion of orders. They also don't seem to value their workers - all team members are replaceable at a moment's notice. Communication is the biggest downfall of ABC Legal. I learned to be assertive and resolve issues myself which is helpful for a newbie professional. Also when you first start, it's frustrating because you do not receive the proper training before you're thrown in the deep end and if you make mistakes they're bigger because they involve legal documents so you have to learn fast and ask everyone you meet questions about their jobs so you learn the processes early and known where to turn if you need help. They do have free food in the cafeteria area and an extremely casual dress code (show up in sweats, tank tops, workout clothes, leggings, jeans, etc.) - all acceptable, does not matter as long as you showed up to work. All in all, it is a nice company that is questionably run.

Working at this company might seem appealing on the surface—yes, it’s fully remote, and yes, you get PTO and partial health insurance coverage—but the moment you start, you’ll understand what “prison-like micromanagement” really means. If you enjoy feeling like a number instead of a person, love being second-guessed at every turn, and are totally fine being trained inconsistently (or not at all), then congratulations—this might be your perfect match.

Within court support, upper management is quite the duo: one manager keeps things classy by vaping during team huddles and responding to questions with public attitude, while the other tries to stay cheerfully optimistic in what feels like a slow-moving storm of burnout and bias. Meanwhile, if you land in the California court support team, brace yourself for passive-aggressiveness, gaslighting, and an environment where leadership seems more focused on blame than building.

The company hosts weekly “Friday 15” meetings that spotlight positivity and community, which is lovely in theory—but there’s a stark contrast between that culture and what entry-level employees experience daily. If you’re bilingual, especially from Puerto Rico, expect to be overused, underpaid, and underappreciated.

So yes—if you thrive under constant pressure, enjoy being micromanaged, and don’t mind having someone metaphorically breathing down your neck, you’ll fit right in. Otherwise… consider running in the other direction.

I just started working with this company and regret not completely researching them before I printed up hundreds of papers, spent tons of gas travelling to serve documents to people, all of which I have yet to be paid a dime for. I wasted my time, energy and invested my own money in gas, toner and paper and I got zero. I emailed about the issue, took them a whole week to get back to me. The first pay period missed, they sent me an email saying since the day before payday was a holiday, things worked differently around there.. The next pay date missed, I got a response 5 days later and it said " I was not on direct deposit so I would get paid on the 1st and 15th via check. I responded via email with a confirmation of an auto res-ponder sent from their website showing a successful EFT sign up, I got no response at all, it's now been 4 weeks and I have not been paid a dime. In the app, the payment shows approved and waiting- nothing showing under paid however. I have sent several emails asking specifically about the money I earned being paid and even an email stating that I would no longer be doing business with them. This company is continuing to have a different person call me every day asking me about doing more service assignments? When I ask about my earnings, they end the conversation with something generic like, let me check on that and get back to you. It feels like a fraud and I am now here to warn anyone who even thinks about working for this company and giving any personal information to not do that. This was the most waste of time, money and resources I have ever done and providing them with your personal information is a bad idea.

This company used to be great to work for, however whenever they decided to buy out another company and merge with them everything changed.
Management is absolutely horrendous, they say they care, but time and time again good people are sacrificed due to reasons that barely hold up. Unfortunately they do enjoy micromanaging everything you do, however most of management has no idea how to take care of daily tasks. Most of the time anyone above office manager spends 90% of their time in "meetings" where the essentially gossip, even ummm their "intimate" encounters. The expectations are impossible to meet and very repetitive most of the time.
You may get about a 30 minute teams call for training, but it's so rushed that by the end of it you're confused on what your job actually is. 
Don't get me started on breaks or lunch, first off they remind you almost daily to take them, but then you're berated for following their instructions about breaks. 95% of the time the only break I would get would be to use the restroom. I can't remember the last time I was able to take a lunch break. If I did eat it was while working and would normally take over an hour to actually finish your food due to their outrageous demands.
My advice is look elsewhere because I'm sure the turnover rate would surprise anyone! 

I contracted with ABC Legal for nearly two years and consistently put in the effort to meet expectations, even during periods of high volume and system outages. Unfortunately, my overall experience was disappointing. The workload often fluctuated wildly, with hundreds of jobs assigned at once, strict deadlines, and limited support when technical issues—such as app outages—made timely reporting impossible.

Communication was inconsistent across different departments, and expectations were often unclear or contradictory. When something needed clarification, responses varied depending on who answered. In my case, despite doing my best to complete assignments and provide updates, my contract was terminated without any warning, feedback, or explanation, even after a long period of reliable work.

The lack of transparency and support for contractors makes the environment stressful and unpredictable. The job itself can be rewarding, but ABC Legal does not provide the stability, communication, or fair consideration that contractors depend on to be successful.

I know so many give bad reviews of ABC, however things like low pay could be better, its not always what its all about. I look at things a bit different & try to think of Volume work. I made $68,000 before taxes in 2023 with only working an average of 4 hrs 5 nights a week. I unlike the post I have seen about not being able to get serves done the first time around. I actually get probably 98% of my serves done on first attempt. Some days I just don't go out if i'm not feeling it. Yes, there are times with some that I have had to put multiple attempts in & those I loose on. I am usually top 1 or 2 on their list, so it's really what you put into it. I have built up many areas near home, so I don't need to go far no matter what. If im by chance not getting the volume I want, then I will pick & choose the files I want out of my areas. I have been doing this over 12 years & will continue till I can't walk. Its fun, sometimes a bit scary, but all in all a good business to do work for. And yes I have many personal clients I do work for as well that pay much better.

I decided to do some contract process serving business. I quickly changed my mind. This was one of the most hostile offices I have ever entered. The manager is mean towards people in the office. You enter and can cut the tension in there. They call each other on the phone or say to another worker "I sent you an email" and talk about the servers standing right in front of them, and when they leave they talk about them to other servers. And if they decide they dont like a server personally they take that servers work and give it to another one. Real "professional"...They only pay servers $15 a serve, which for what they expect of the servers is outrageous! I gave it a shot to see if the volume would substantiate the low pay...it does not. Their training is horrible, they tell you to do it one way, you do, then that's suddenly wrong...and do it another way. Then they want you to do employment verifications and they don't pay you for that. And papers that need notaries, you don't get compensated for your time/gas for those either. I would stay away from this company, hire an independent process server and pay them directly, they will take more care of your serve then slave runners paying $15 for your serve, and charging you a couple to a few hundred.

Top Job Titles	Average Salary
Process server 56 salaries reported	$39.64 per hour
File clerk 1 salary reported	$15.00 per hour
Delivery driver 20 salaries reported	$39.43 per hour
Data entry clerk 3 salaries reported	$19.52 per hour
Mailroom clerk 3 salaries reported	$18.67 per hour

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