call center representative

branch manager

customer service representative

wealth management advisor

executive assistant

Achieva Credit Union

My excitement was hard to contain when I was offered the opportunity to work for a credit union once more, I was looking forward to what Achieva could offer me. I had never worked in a call center environment prior, they were willing to take a chance and I was eager to learn. A typical day at Achieva was mostly about assuring the membership that they were in good hands and we were there for them. It did impress me that we answered every call, our goal was to be human. My hiring manager was over the top enthusiastic about her work, I enjoyed her style of managing, she allowed us to be humans not just phone operator's and with that respect we always gave her reason to believe in us as a team. 
The toughest part of this was the angry callers, people when they are not in front of your face are able to allow themselves the idea that they are not speaking to a caring knowledgeable human being, and it was often difficult not to feel completely punched in the stomach. Since I had always been in front of members prior to this job, this was definitely one of my deficits.  It has made me more aware of how we treat each other and kind words will in fact get you further than anger and bullying. 
The best part of this job, I walked away knowing I worked for a company who is growing and still finding it's self as a couture, their community involvement was always one of enjoyment and bring smiles to every event. I will miss every person who sat beside me everyday taking call after call and we smiled and hugged. The call center is very human and I really loved that.

Leadership Team is amazing, however, the experience that I encountered was not what I expected for a company that has been voted one of the top employers to be a part of for four years in a row in the Tampa Bay Area.  The position I was hired for was not what was described to me was not necessarily what I had expected. The CU's core operating system is completely antiquated and is about 20 years out of date.  Again, one of the reasons that this was an unexpected experience with only about 2 months of being employed. I was brought on board with the expectation that the individual I reported to was knowledgeable about all of the functions and daily operations of the department, however, this individual knew very little if anything at all about the daily operations or the functions of the department at all.  The individual was only focused on the other products that the department did not know about, nor how to address any questions that would arise from these products but they were expected to support any and every question regarding the product CU wide (over 400 associates and only 3 of the 8 associates in the department I worked in were able to provide the typical answers to the associates but not at all about the products the individual whom they reported to was interested in focusing on).

Over the course of my time with Achieva, things have begun to get more cumbersome. Achieva is a great company when it comes to giving back to the community especially in terms of helping local education.  Different events are put on throughout the year and the members love it. Recently however, there has been "upgrades" to how our operations function which I don't find to be very helpful and are actually more time consuming, along with new rules to follow which may seem helpful from an upper management position but not from a front-line position.  Along with this, our member base has continued to increase without additional staffing for our front lines which is the most important area of the credit union.  Not only does this cause increased wait times for members but being short staffed means far more work if a co-worker needs to call out sick.

I go to work, everyone works as a team to open and balance Atm , open night drop for processing, opening vault, loading money in machines,  getting everything ready for members and opening drive thru and taking deposits and cashing checks all day. I solve problems for members sometimes with their accounts and refer products they may need to help with banking needs. The best part of the job is everyone works together and with each other, all staff is like family always together working. Hardest part is getting in a daily work out or getting much exercise, I stand in same spot all day as a teller, I do help people so it is good. I know a lot of people that come into Credit Union ad I am liked. We have goals to meet and we help each other with meeting those goals by working hard and referring other employees to close loans and have a positive attitude about where I work.

My experience was not the norm. New management. I was with them for 8 months & completely was over-looked & constantly sabotaged & stopped from moving forward/working, regardless of consequences financially to company. I had to beg to work. HR & (new) management couldn't be more inept & clueless. They are costing the Credit Union millions with their ignorance & power-tripping. Loved my (award-winning) team, but when new HR/management came in, it was a ridiculous circus. I was expected to be quiet & invisible as I did the work of 5 robots. Loved original management, but it became impossible to work & be productive when new mgmt/HR came in. Affected my (forced) job, but not any others in team. 

If you want to work at a place that doesn’t care about you as a person or an employee you should work here. They do not care about your health, mental or physical, if you’re sick and need to take some time off to recover they will count it against you and you’ll get in trouble for it when you return to work. They also don’t care about how well you do your job if you’re not meeting these unrealistic stats that they place on you, they’re all about quantity and not about quality. The managers act like they want to help you improve your stats but they have no idea how to help you, and they truly don’t care to either they’re just acting like they do because their manager is nagging them to. Save yourself the time and run away from this TOXIC place!

What is the best part of working at the company?
The company is Great to work for overall. 

What is the most stressful part about working at the company?
No stress at all I love been working for Achieva 

What is the work environment and culture like at the company?
Team work and our main goal is our members 

What is a typical day like for you at the company?
Happy  from morning to afternoon. Love to help my members every day and be there for them . Make them feel like a family and we are there for them .

Typical day at work would be processing total loss claims, loan modifications, support calls, and title issues. The culture is ever changing at ACU and it seems like a lot of the perks that we used to really enjoy are no longer all to save the bottom line. I think that maybe if they focused more on employees than building a dog park or buying banks. Overall I think it is a good company to work for. Hard to move up unless you want to become a manager in the branch.

Helping members with accounts. Knowing products and being able to help members advance with there money. Co-workers were always awesome. All of us would always work together. Hardest part of the job was life in general. Members moving on. Most enjoyable part of the job is when and I still get it to this day. Meeting people everyday who I helped over the years. And they have never forgotten how I always was friendly and willing to help out.

Working at Achieva was one of the worst experiences of my life. Management is VERY unprofessional. There are cliques and if they don’t like you, the will target you, make your days miserable and fire you or force you to quit. HR does nothing about it nor do they care to conduct exit interviews. Same can be said for the leadership team. Very toxic environment. Pay is not up to par with other financial institutions. 

Top Job Titles	Average Salary
Call center representative 9 salaries reported	$20.00 per hour
Branch manager 14 salaries reported	$48,643 per year
Customer service representative 2 salaries reported	$21.00 per hour
Wealth management advisor 6 salaries reported	$61,000 per year
Executive assistant 10 salaries reported	$40.00 per hour

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