teller

call center representative

branch manager

underwriter

loan processor

Affinity Federal Credit Union

Alright I had to write this review especially  since I saw a job opening for the Hillsborough branch. How this company got good reviews is beyond me. Everyone here gets fired here especially at the branch levels.  The manager is awful and writes people up for pretty much any mistake that most other banking institutions would let go of. They do this for 2 reasons 1) to keep you from ever getting a raise 2) to let you go if they don't like you. ALSO never work over time all the employees that worked over time one week were suddenly laid off with out a decent reason, like one was over by 25 cents and bam she was let go, the other forgot to sign a book, bam he was let go... The turn over rate at the branch level is insane. My first 3 weeks there 3 people were fired one literately for forgetting to sign  a book. The other one was fired for being over 2 $ in her drawer, over the year I was there out of the more the half the branch was replaced the original people I worked with.  I started off with 4 full time tellers and the head teller  2 part time tellers , as well as 3 CSRs and a Branch Sales Person and lastly the incompetent manager who is missing a... out of 11 of them 7 people were let go.  Honestly if you get a job here do yourself a favor keep on looking and the second you get  another offer,  give your two weeks and leave because if you don't eventually they will make you leave and it just doesn't look good on your resume. They try to tout that they are one of NJ best places to work ...  its more like one of NJ best places to obtain unemployment benefits from.

Affinity offers competitive pay, generous PTO, and benefits that surpass those of many peer companies. The HR department and the culture they promote are exceptional. These values do not always follow through to the departmental levels unfortunately!

However, the company has been undergoing significant changes, which have affected the work environment, company culture, and overall employee morale. Recently, Affinity appointed a new CEO and CIO and has also conducted silent layoffs. Financial issues, loan to share ratio, and overspending has also plagued the company in recent years. 

Unfortunately, some managers are less than ideal, often spending excessive time in Zoom meetings and exhibiting a negative attitude that can be demoralizing. Additionally, many departments are understaffed, resulting in employees shouldering the workload of two to three people.

Typical job duties included heavy phone calls, data entry, shipping and filing along with packet assembly to deliver to other departments. At this job I learned new data systems and how to decifer tasks assigned by those I was assisting. My co-workers were typically busy with expediting refinancial packets and I would facilitate this however I could. The hardest part of the job came toward the end of my stint when there was very little work for me to do, I would find myself going to other departments to ask if there were any tasks. The most enjoyable part of the job was working steady hours in an office setting and making a positive difference in the amount of work delegated.

The benefits are good. The pay is okay for a financial institution. The company has changed drastically over the last 9 months and not for the better. No one feels secure in their jobs anymore. No one knows what our jobs are anymore. We have gone from member focused to sales focused. That isn’t what credit unions are about. No one acknowledges your hard work. You might as well do the bare minimum. The outcome and minuscule raise will be the same.It has gone from an enjoyable place to work to a place I dread going on a daily basis.

Unfortunately like many other CUs they don’t have the right talent, infrastructure or systems in place to grow. In addition to the alligator arm syndrome. If you seek to work for an organization that thrives on people who are complacent and only care about the 15th and 30th of each month and happy with 2-3% growth each year, then this the place for you.
There is a reason these online banks and fintechs are are burying CU’s. They hire the best, they are fully digital, nimble and faster GTM products. Brick and mortar store locations are a waste for financial institutions.

When new senior management took over, they destroyed the trust that was embedded in the company.  They were not loyal to long term employees and let managers just eliminate positions to save money so they could still drive their luxury cars and get their country club memberships paid for.  Meanwhile destroying people's lives to make their own more comfortable.  That is not how a company should be run. They allowed people to play on their phones non-stop while others were working to get jobs done.  And yes, the people who played on their phones are still employed.

I started this job as an outside temp helping coworkers with their job functions and then rotating jobs.  Management changed that scenario and I became responsible for processing all 1st mortgage payments and payoffs.  Answering the 800 service line was something I was unsure about, but I learned where to find the answers for customers and enjoyed helping make their experience a pleasant one.  I could always rely on my coworkers for help when I needed it and they could rely on me.

A work day has to start on time don't be late it is a bank environment and you need time to set up, pull your tray from the vault, and get needed money for your tray. It is mostly pleasantly busy and it is much better when you know what you are doing when cashing checks. I worked a two person branch and I had my own key to the bank and knew all passwords and needed information for atms. I was  responsible for a lot of things especially open accounts. It was fun for the most part and a great experience.

Affinity FCU is a good company with unreal expectations due to 20 different sites to learn and with each their own issues. This company is growing fast which causes stress to their employees which are left  on their own to adapt to the change.
The company could have done better with a little more job training.
A members of Affinity FCU will feel satisfied with their  experience at the Credit Union if they do not have to wait for an issue to be resolve and the Affinity customer service will feel better to be of service and a timely manner.

AFCU is great if you are within the first 5 years of your banking career.  Pay is descent, fairly flexible if you work remotely and evaluations are actually done on employees.
However, moving up is next to impossible.  Since the pandemic, you pretty much just get promoted to mgmt if you rub elbows with the right person or have been there for a very long time (10+).

I think if a better focus on taking care of key, hardworking employees, overall workplace morale would increase.
Also, I think that there is too much of a focus on IT.  AFCU is a credit union, not a fintech.


Top Job Titles	Average Salary
Teller 15 salaries reported	$22.00 per hour
Call center representative 2 salaries reported	$49,000 per year
Branch manager 4 salaries reported	$79,625 per year
Underwriter 4 salaries reported	$62,500 per year
Loan processor 2 salaries reported	$52,500 per year

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