alarm technician

security consultant

outside sales representative

sales representative

installation technician

Alert 360

I started on as temp-to-hire through a staffing agency for technical support...After 3 months I was hired on permanently. I quickly moved up within the department, I became the new hire training expert. After about a year and a half, I became the technical support lead. I have been in this position for about 6 months now.

When I first started, it seemed that things were not under control, but when we got a new CEO, things changed drastically! It is like a night and day difference.

On an average work day; work is steady but not too hectic, some times call volume will jump up but nothing unexpected really.

This is a fast paced, efficient running company. CSG is a fun place to work with many exciting changes coming soon! We get a company provided lunch at least once a month and on all holidays.

Of course this is a customer service job, and it has its ups and downs like all call centers. But one of the things that is different about CSG than other call centers, is that we do not have an Average Handle Time (AHT), we are customer service oriented and take care of the customer first! But, this is an alarm monitoring company so we are open 24/7/365. We do offer 3 different shifts with flexible work hours, depending on the dept you are in! We recently opened a 2nd call center in Dallas. It has helped with call volume tremendously!

The upper-management has recently changed and its definitely been for the best! 

The salary is definitely better than other places, everyone is eligible for a raise once a year, based on performance and attendance; but with the rise in the cost of living, I think there should be an additional overall raise also. The benefits packages are fantastic here: a great insurance provider, including health, supplemental, dental and life insurance options.

I enjoy my job and I plan to make a permanent career path with Central Security Group.

I really like the company and management. Everyone is very nice and helpful. Unfortunately, like every other security company, you have to work all day and evening knocking the same doors other companies are also knocking, trying to be the one that actually catches the homeowner at home. You will use over a hundred dollars a week or more in gas, driving around neighborhoods trying to find new movers. During the day, they want you to focus on new businesses that have opened. This means you continue to go by the same addresses all the time hoping to catch the business owner there, and also hopefully another company hasn't beat you to it. This is a "build your book of business" type of position. You won't make any money for several months as you attempt to get your business cards out and eventually some people call you back. You must invest a huge amount of time and effort to start with and be o.k. with no immediate return on your investment.  I didn't have the time nor money to spend driving around all day and night with no money coming in. The do pay you a very small training salary for 2 months, but that only covers you gas for the most part. 

I have worked for CSG for about 4 moths now after leaving a very well known huge call center due to endless layoffs and soon to be a non existent company in Tulsa. I had been with my previous company for 10+ years and would have happily stayed if I would have chose to relocate. I couldn't be happier with the decision I made to accept and offer from CSG. The entire company is moving at warp speeds in a new direction and if you are looking for a place where literally everyone knows your name and what you do then CSG is the place to be. The CEO is brilliant and literally knows you by name and values your worth. The Director of the Call Center is always out in the operations looking for ways to improve working conditions and to make the whole place just a fun, love your job type of place, and it's working. Excellent benefits, room for advancement, feedback issues quickly addressed, many perks such as free lunches and on the spot recognition gift cards, the list just keeps growing. If you are at any other call center and not at CSG, I highly recommend you give this place a chance, You will have zero regrets!

I was hired as a service tech and pay was agreed upon per job description of preforming service related calls. When management adds cameras and alarm installs to your daily route, that falls under installation tech. The pay is justifiable for service calls. Installing cameras, running wires in attic, and dealing with extreme environmental conditions, falls into a whole other level. Otherwise known as Installation tech. Compensation for Installation jobs have always paid more than service calls, at my prior related places of employment, and rightfully so! I'm Not saying that service techs never have to get in attics. I'm just confused as to why have 2 job descriptions: (Service Tech & Installation Tech) if they all do the same work/compensation? We have lost many quality techs due to the understanding upon hired, that the work load would consist of service calls and occasional wireless alarm install. When they find out that their weeks are filled with hardwired camera installs and rigorous attic work, they put their 2 weeks notice in. If the company can correct this conflict then I would rate them an A+.

I have been an employee with this company since 2016. Management is very flexable, the hours are wonderful. The company is ALWAYS rewarding it's employees. I don't think Ive heard of a company as inclusive and consistent as Alert360. My only issue is the amount of pay. I   was making 14.00 an hour. Which is not bad, but it is not very competitive to make a comfortable living. Especially for someone with kids, a home, etc. So, at least $2 more would suffice. All in all, I will never have anything bad to say about this company, ever. The healthcare is great, opportunites to move to different departments are available if you choose. Even the CEO is approachable and kind. Every department head greets you with a smile. The only reason a person would hate to work here, is if they'd made it hard on themselves. Rarely do you hear people say they actually enjoy going to work on a regular basis, but i can honestly say, i enjoyed coming to work, on a regular basis. 

The manager has lost is MIND!!

Feedback is negative about everything and drives the employees away by lack of managing skills.  

Call center always has a higher than normal rate but when management can't keep employees somebody needs to look at management but they never question a high turn over rate!!

It should give others a turn of their heads when people with long tenure is leaving faster than new hires.

I never filled out the questionnaire about how great the company is I'm not going to write down lies to make this company look good when it clearly isn't deserving of the best place to work in Oklahoma. What a farce!!

Working mandatory overtime because they are shorthanded because they really don't care if people stay or leave!

Their problem with staffing becomes everyone else's problem pushing mandatory overtime.

They talk about how great of a company they are but clearly they are NOT!!  Avoid this place.    I dub it the new Alorica!!


What is the best part of working at the company?
This company has some good points but the bad out weighs the good. Branch management doesn’t listen field tech about recommendations on problems seen in the field, favoritism is promoted widely throughout the company, Things are overlooked for certain people, Company threatens to write people up for petty offenses. No training provided. 

What is the most stressful part about working at the company?
Unfair practices, Branch managers son doesn’t get treated as other technicians ( he receives special treatment ) 

What is the work environment and culture like at the company?
Unprofessional and cutthroat. Technicians are allowed to talk negatively about other technicians with no repercussions.

What is a typical day like for you at the company?
Driving all day sometimes 3 to 4 hours one way

A typical day at Guardian consisted of lots of calls to my department. Customers wanting to either negotiate a new contract (lower rates or to cover expense of new equipment). Assisting with cancellations of security service and attempting to save customers. I learned alot about contracts and the seriousness of reading thoroughly before signing any contract or agreement. The hardest part of my job was not being able to assist all the customers and lots of them held into contract even when they lost everything. I really enjoyed knowing that I was in the position to offer solutions to customers when they had issues to the best of my ability, and the customer was happy when we ended the call.

The department I was in was extremely stressful when it shouldn't have been. I didn't deal with the customers, but did work with the field techs and their tickets when they called in. Most were pretty nice and was willing to work with you, but a few would put the blame on you. Most co-workers were willing to work with you, but the manager of the department was extremely strict, at one point wouldn't allow any of us to talk to each other. The trainer was really nice and was able to explain the processes very well, but after the first week on the floor, if you asked any questions, she would just report to the manager. You learned very quickly that you just roll with the verbal punches and keep to yourself.

So this job was once, in my opinion, one of the greatest jobs I’ve ever worked, until I spoke about my managers biases and clear abuse of power and status. It was a tough environment, and I learned a lot about what I don’t want in a role and also what to do against supervisors and managers who lack the proper guidance and training to effectively do their jobs.  It wasn’t the most positive experience, but it taught me resilience and the importance of good leadership. Or rather, lack there of. Their visions didn’t align with my career goals, but if you are someone who likes to take on Herculean tasks and brave the challenge of making a good financial career out of this job, I think would be the choice for you! 

Top Job Titles	Average Salary
Alarm technician 33 salaries reported	$26.33 per hour
Security consultant 43 salaries reported	$84,555 per year
Outside sales representative 7 salaries reported	$108,214 per year
Sales representative 44 salaries reported	$92,159 per year
Installation technician 5 salaries reported	$21.70 per hour

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