transportation operations manager

outside sales representative

transport manager

assistant operations manager

administrative assistant

All My Sons Moving & Storage

I started in March/April of 2020 , just before COVID came to the forefront. Initially, things were great. I enjoyed the work, the other employees, and management as well. It’s a supply and demand type of job. If no one wants to move, then you don’t have a job that day. When people are moving, which is usually during the summer time, you can expect to be out all day and into the late night hours, every day. When there’s no jobs, they wait for you to show before they relay the message to the employees. Once management gets enough employees to fill the job, whether you’re on time or not, they send you home and tell you “SEE YOU TOMORROW.” I’m a current employee (10/12/2020). As of today, I’ve been here roughly 7 months, and things are the complete opposite. Employee turn over is through the roof! They hire ANYONE. THERE ARE ABSOLUTELY, DIFFERENT RULES FOR EACH EMPLOYEE. Some employees work when they want, others are made to feel obligated to work 7 days a week. Some have to wear logo AMS uniforms, WHICH IS TAKEN OUT OF THEIR CHECK AT THE END OF THE WEEK, others are allowed to wear whatever they want. Uniform purchases can be taken out of your check by the end of the week, whereas mistakes on your paystub, aren’t able to be reimbursed until the next pay cycle. Management is UNTRUSTWORTHY. You show up to the facility at 6:30 a.m, but don’t get dispatched until a complete crew shows up, and not paid until you arrive at the customer. You may be “at work” for 10-12 hours, but only receive pay for 6-8 hours. There is NO OVERTIME. NO BENEFITS. NO SET SCHEDULE, they send out a text message everyday to inform you that you are expected to work the next day. That message may come during daylight hours, or midnight hours. Management shows no concern for anything outside of the scope of that facility. Equipment is fair, WHEN ITS AVAILABLE. Management seemingly makes up policies, unwritten rules, and “UNDER THE TABLE” deals as each day passes. They’ve sent out injured/hurt employees with no regard for that employee, or the crew in which they’ll work with that day. They’ll have you do stuff within the warehouse with an agreement to pay you for the time you’re working, but do not follow through. MANAGEMENT, ABSOLUTELY AND POSITIVELY, RIPS OFF CUSTOMERS, knowingly and intentionally. The branch manager is like a hound dog hunting squirrel, towards his drivers, about payment. VERY AGGRAVATING. As if the electronic transaction is going straight to the drivers’ pocket. I am currently, desperately, trying to find sufficient employment elsewhere. It’s a “JUST PASSING THROUGH” kind of job. I’m a driver here. I started at 12.50/hr, after 1week, they bumped me up to 14.00/hr., and roughly a month later, 15/hr. I haven’t heard of or received any promotions or raises since May. INCONSISTENT. Management lies to you, to “gas you up” about a job and when the time comes, most of what was discussed turns out to be a lie. The jobs aren’t planned out, customers complain DAILY about extra charges, which affects those $25-$150 tips that are not guaranteed to begin with, employees  quit in the middle of jobs because of the misleading job post and pay. Movers start out at 9-10/hr. I started at 12.50/hr as a driver, but the ad implies otherwise. Management has knowingly fabricated logs to get jobs done. They lie to customers to get jobs booked. Once the customers’ belongings are loaded, the OUTSTANDING bill comes, and the customers are to pay, or have their belongings held under lock in a 8x10 box, all the while being charged more for storage. Overall, THE ALL MY SONS, BATON ROUGE, LA LOCATION IS A MESS.  IF YOU'RE UNFORTUNATE ENOUGH TO GET SUCKED INTO THIS COMPANY, I SUGGEST YOU FIND ANOTHER JOB ASAP. 

The interview process wasn't necessarily hard but it's very selective. There will be a group of 6 to 8 applicants but only 1 or 2 of you will get in. They ask you questions about your job experience then you read their call center script to see if they like your reading speed, comprehension and voice. Processing time is quick then they train you. The training is very thorough and they teach you how to do the job pretty well. Now once you get on the sales floor you realize you may be walking into the wolf of wall street. The base salary is anywhere from 10-12 dollars an hour with a chance to get a bonus if you are top 12 in Job revenue or Estimator revenue.(I'll Explain that later.) There's 40 call center reps on the floor at  each desk. The attire is business casual because you are in the corporate office for the whole company(You will see execs and important people ALL day. Don't talk to them they aren't cool people lol)So the duties of the job are to receive and make calls(Inbound and Outbound) to sell the services of our moving company. There's a sales script that they make you follow almost ENTIRELY in order to sell these jobs to the customers. Seems easy right? Wrong. The company's services are not only expensive but they have had so many bad reviews that you don't really have the knowledge to effectively sell the service. Now the company itself is not a bad service, for the most part most moves go smoothly but you have to realize in the corporate call center your'e taking calls from customers all over the country. The management watch you like a hawk your first month on the job and listen to every one of your calls to make sure you're not only sticking to the script but doing every thing perfectly. They micro manage your breaks and show favoritism and are constantly trying to coach you and pull you aside like a child. Once you start to get comfortable with the job you start to realize how it really works. How are these grown A** men and women surviving off of 10-12 dollars an hour? they're not lol. The Bonus structure is made up of 2 things, Revenue from jobs you sold over the phone and Revenue from jobs that needed an estimator to come out and give a price in person. In order to get a good amount of these you have to be on higher call volume. So all of the older employees had a higher call volume than all of the younger employees and it had nothing to do with skill. Matter of fact when me and my friends started to get put into the higher call volumes(Finally) we started to overtake them in sales and get bonus checks. Once this started to occur the staff starts picking on us and randomly lowering our call volume or picking on us about small details in our jobs to until we would ultimately would be fired. It's a setup lol so I know this description of the job was probabaly not the best but long story short unless you're good with being treated like a little kid and not making any real money until you kiss enough a** in the company to climb their little ladder..also having no work life balance because they try to work you 9 hours a day 5-6 days a week. and no consistent schedule either any days Sunday-Saturday(With no days allowed to be requested off in the summer)..trash lol

This was my first call center job, I was so excited to start working here because I love costumer service jobs and I like to have fun while working. Which is what I was told it would be like , but The people who hire you legit here LIE to your face telling you about how awesome it is to work there and the actual managers will lie to you about the rules and their expectations. I was constantly getting phone calls from angry costumers because they where lied to about their quoted. This is because WERE forced to lie to these people to get the bookings THEY WANT. Once you’re actually put on the phones after a week of training, you start to get yelled at and pressured if you’re not getting at least 8 books a day, and even if you do, they hit you with that “ you could’ve done better, I’ll be expecting more of you tomorrow”. You’re also always listened to while you’re on phone calls which i would understand IF they didn’t get upset with you for not lying to these poor people just trying to get their things moved. you never get less than 10 hours and 45 minute work days, you only get a 45 min lunch and if you pass those 45 minutes by a few seconds you get yelled at. You also get 2 10 minute breaks as well which also go the same way, if you’re at all a few seconds late, you get yelled at, and it’s bad because this management doesn’t realize that not everyone is emotionally built to be yelled at this way. I went home and cried it out on several occasions. Not only does management lie to their potential employees to get them hired, but they lie to their costumers all day. We’re told to never say we’re in the Dallas corporate office because “we loose credibility if they know we’re not in their state”. We’re also purposely told to hide certain fees from people, it’s on the scrips.  This job is STRICTLY about MONEY. Management  doesn’t care at all about anyone but them selves. They’re so on the call center reps about making bookings because their own bonuses are Made based on the amount of bookings we get. We’re constantly yelled at to make 30 second out bound calls. Meaning if we’re at our desk taking a sip of water after a call and you pass 30 seconds after that call ended and you’re still not on another call, you get yelled at. They also have a terrible system because we constantly get to call people whom have probably received over 15 calls from us in the call center in one day because again, we’re constantly yelled at to make these calls and there’s only SO many phone numbers we can call, so we’re constantly calling the same people over and over again which obviously angers them and we get cursed out on the daily because of this. The only way I can see anyone enjoying this place is if you don’t mind getting treated like garbage and lying to people like nothing. This job has messed with my mental health WAY too much and they don’t care at all. I ONLY had one good manager. Other than that, this is a sexist company who doesn’t deserve all the hard work everyone puts into it.

Variety of Work: Working for a moving company means no two days are the same. Each job presents its own set of challenges, from navigating tricky staircases to managing delicate items. This variety keeps the work engaging and helps build a wide range of skills.

Team Atmosphere: Moving companies often foster a strong team environment. If you enjoy camaraderie and working closely with others, this job can be very rewarding. The teamwork required to successfully complete a move creates bonds and often results in a supportive work culture.

Physical Fitness: The job provides a great workout. If you're someone who enjoys staying active and doesn’t mind heavy lifting, this is an excellent way to keep fit while earning a paycheck.

Client Interaction: You get the opportunity to meet and interact with a diverse array of people. Helping clients transition to their new homes and making their moving experience as smooth as possible can be very fulfilling.

Growth Opportunities: Many moving companies offer room for advancement. Starting as a mover, you can work your way up to managerial positions or even start your own moving business. Skills gained in this role are transferable to other logistics and customer service positions as well.

Cons:

Physically Demanding: The job is physically intensive and can be hard on the body. Long hours of lifting, carrying, and maneuvering furniture can lead to fatigue and potential injuries if not handled properly.

Weather Dependency: Working conditions can be heavily influenced by the weather. Rain, snow, or extreme heat can make moving more difficult and uncomfortable. This aspect can also affect scheduling and overall job satisfaction.

Irregular Hours: Moves don’t happen on a 9-to-5 schedule, so expect to work evenings, weekends, and sometimes holidays. The irregular hours can be challenging for work-life balance.

Stressful Situations: Moving can be a high-stress experience for clients, and sometimes that stress can be directed at you. Handling difficult or demanding clients with patience and professionalism can be tough.

Initial Pay: Entry-level positions may offer lower starting wages compared to other jobs. However, there is often room for wage increases as you gain experience and take on more responsibilities.

First off, upon starting you’re obviously going to be excited because they promise you all of these things that Youll soon found out that Youll never get. This is the type of company that’ll talk you up just to break you down. They talk about how great it is to work for them and how you get all these bonuses which amounts to you getting paid over x amount of dollars an hour, but soon you realize that the “bonuses” that they hype you up about end surpassing you and going straight up to the managers (“supervisors”) because it seems that thoes are the only people that get the real bonus due to stealing jobs and knowing how the whole system works. and if you do bonus, the most you’ll ever see is an extra 80 bucks if you win a competition. Upon getting hired they will tell you that you will make ABSOLUTLY NO outbound calls ANDthere is no such thing as micromanaging there. When you get on the floor and start talking with custos the customers will tell you that you called them. Cause what the system does is it will automatically call people’s phones and make your phone ring making it seem like they called into the company which leaves you and the customer confused about who called who. andddd if you aren’t on a call or receiving one they expect you to make 30second outbound calls... which means every 30 seconds you need to be calling somebody’s phone. If you aren’t on a call every second that you are there, you will get hounded for it (Depending on if you qualify as a favorite). They’ll say anything to get you roped in, like they do with the customers. Except they do the customers a lot worse.

in my eyes you aren’t getting a lot of bang for your buck with the amount of time and effort, direspect they put you through... the head honcho isn’t too great himself. My first time meeting him was a joy. I could say a lot about most of management there..  they are rude, not understanding condescending, liars and most demand respect while lacking to give any respect.. if anybody is trigger happy and power hungry it’s definitely them.

If you’re a favorite with all my sons, LUCKY YOU.

As an operation manager you have no life... You work from 6am to 8am. 6 days a week that 1 day off they really dont want you to take off. So you may get $40,000 to $50,000 a yr But the hours you work end up being $10 hr. They say you get bonus  but you have to meet certain requirements which are impossible. They dont tell you you have to go to school for 13 weeks in Dallas and still may not get the job. Your working with criminals gang members and any body who cant get a job at McDonalds. Customers complain about the service which they are 100% correct. There goes your bonus... Workers do not come to work. Very unprofessional work environment.. They bring you to Dallas and sell you on being a Operations manager and but you have to rember you will be at the corporate office and hardly no issues. But when you get to your own place tottaly in disarray.  
Had no enjoyable moments workers bring guns to work. You wont feel safe and  you have to bring your own... Im not talking little guns Im talking about AR-15... I dont recommend nobody NOBODY get a move done or work at this place EVER.... Then after they finish using you they will let you go... I never had a displinary problem but when there profit goes down the will get you out..... The CEO was pretty cool. Real nice guy.... But the company smh I cant say enough horrible experinces Ive had with these guys....  Insurance OMG I made 40k and still could not afford their insurance.....
They will post ad on craigslist and say you will get 40-50k but then low ball you. Because the send you thru a pannel interview. And if you make it they make you feel like your the lucky guy and make you feel like your obligated to take the money after they fly you to Dallas....... Then say you have a 13 week training but they will make you stay 15 weeks.... This was worse than Marine corp Boot Camp. 
Its a hustle they get paid from profits so if they can pay the manager less then they can make more its nothing in your best intrest....

This company is appalling at best, Worked to death in no matter what position. Upper management cares only about themselves and that bonus. Worked as a Operations manager treated like a child but thats just the nature of the company. 

Fly you out to do training in Dallas,TX for a undetermined amount of time. don't get to go home and see your family on major holidays like Thanksgiving or Christmas if in training. Work 6 days a week 12 hours a day stay in a subpar hotel. Only day off is Sunday but in Texas everything is closed.

First week the put you on a truck even in a manager role and you might be out until 11 at night. It does show you what the movers endure but it's just another time waste after a day.

Second week your in the call center on the 3rd floor of HQ taking calls and trying to lock in sales. Its a miserable place how the team deals with it is beyond me. Most smoke to deal with the mass amounts of stress and continued ringing from outbound and inbound calls. 

Third week is where manager actually start learning about the job such as DOT rules and regulations ... This goes on for a few more weeks if you make it to the end and get to go home to your local branch don't think the worst is over... Every office has a camera watching the offices every move so executives can watch you throughout  the day, some will call and ask "what are you eating"? But wait theirs more... most questions from certain executives are a trap. I was honest about how I liked the training, the truth was not welcomed... funny I was asked to leave that same day from a manager position. Numbers were up considering they split the market so be cautious no matter what position you work for them...Just remember they will replace you...very fast, you are just a number.

The marketing for recruiting is very good and shows a lot of sunshine...but its only smoke and mirrors.

A typical day at work?
A typical day is always to be undetermined until you arrive at the yard and get your assigned tablet, and truck (if you're a driver). Pretty much after that you're stuck with an 18 year old who has never had a job or just some lazy goof. 

What you believe you learned?
Well I learned that the managers will play favorites, completely jib the customers out of their money by sending untrained workers to jobsite who will take their time or don't have an ounce of a clue on what they're doing.

Management. 
Well as I've already said management plays favorites with almost every new hire, and if the new hire breaks something while working, management will decide to blame the driver or seasoned worker for not training the new hire. If management cared enough about their customers (as the website and moto suggest) they would not have many upset calls to the corporate office.

Workplace Culture. 
It's a great place to meet like minded people, that's about it. Nothing else is worth praising. 

Hardest part of job?
In all honesty the hardest part isn't waking up early in the morning, it's dealing with the upset customers because of managements really bad timing and filled schedules. I had to deal with customers who were very upset because we didn't get to their job within the timeframe given by the CSR, management tends to schedule the bigger jobs early in the morning to get them done right away. I get that however even with rushing to get the first job done, if you let management know that you may not be able to get to the floater and need another crew to cover it, they'll tell you to run the job as fast as you can. 

The most enjoyable part of job?
The only part of this job being enjoyable is being to take long distance moves, but you have to beg for it most of the time, unless you can a decent amount of good reviews your previous customers

This company has a lot of improvements to make, but the positive side of that is that if you have a solution and you're interested in making those improvements, you can find a way to make it happen. You may have to prove yourself first, but if you demonstrate that you really care and are willing to put in the work, you can go pretty far. One of the core cultural attitudes is a "grow or go" - it can be harsh, but it's a good thing when a company wants you to constantly improve and do better than when you started. They value learning, persistence, new ideas, and hard work.

Management is very approachable, and everyone is friendly & welcoming. There will be times when you butt heads just like any job, but it's more like how families will annoy each other sometimes - at the end of the day they're still family. 

The hierarchy is very loose, which has its pros and cons. On the one hand, there's not a lot of red tape to get through if you think something should change - you can go up and chat with the higher-ups as much as you want to (although everyone is busy, so you still have to catch them at a good time). On the other hand, sometimes things can get a little chaotic or things fall through the cracks -- if you really want something to get done, sometimes you'll just have to be the one to lead the charge.

Don't work here if you just want a chill job where you clock in your hours and just do whatever is handed to you. DO work here if you want to grow & push your limits, and if you're the type who loves learning and finding ways to make the company better every day.

 "Take care of the business and the business will take care of you."

From day one I heard bad things about the company, people that work there just because they don't have a choice. I thought at least I was gonna work there for a year or so, heavy lifting doesn't bother me. I confirmed many of the problems the employees were facing there were true, you don't get paid until you arrive at the clients house, if you drive 4 hours total in the day, you get paid for only 1 hour, helpers get paid only for 30 mins. You get fine if materials get lost and they deduct $50 of your paycheck if you leave the truck dirty. The reasoning behind that is that they have to pay someone else to clean it, but instead they have whoever drives the truck next to clean it, gets done in 5 mins, you get paid $2 for that if they remember to added to your pay, and they pocket the $48. They have a point system for drivers that you need to maintain to get a bonus at the end of the month, but seems is rig to get points deducted. Driving a big truck requires you to make wide turns and you will over extend to another lane as you turn, you get points deducted for crossing that lane, or when you merge lanes, you need to go in some cases in the highway 20 miles under the speed limit or you get told that you are driving too fast. Didn't receive any explanation or training on how to explain to clients the paper work they need to sign before dropping off their furniture from the truck, it was some embarrassing moments really. I had to read it all with the client to understand what it was. So at the end, working with people that hate working for them and seems they are stresses out, just made me not wanna be another guy that has nothing else to talk about beside how bad is to work for them on daily basis.

Top Job Titles	Average Salary
Transportation operations manager 94 salaries reported	$87,394 per year
Outside sales representative 14 salaries reported	$95,000 per year
Transport manager 1 salary reported	$75,500 per year
Assistant operations manager 8 salaries reported	$73,750 per year
Administrative assistant 50 salaries reported	$22.33 per hour

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