account representative

customer success manager

accounts payable specialist

account executive

business analyst

Aptean

I was a developer there for just under 2 years. The entire time I was there the majority of developers were looking for other work and were completely miserable working on the products that Aptean had recently acquired. Turnover rates are high because the majority of the work is SE which is just glorified customer support. Which would be fine for entry level work if anyone knew anything about the products. Everyone that knew anything about Pivotal has been let go so that SE team is just guessing. Ross SE is just the remnants of the China branch that didn't get laid off. Layoffs happen every quarter, the company will under perform in sales, some higher ups will get fired, a new one will come in and change things up to fix the company, repeat. Most of the development is going to India, those remaining in the Atlanta office are on a short timeline.

My company was part of a large series of acquisitions and mergers. We knew layoffs were coming eventually because other companies had been given heads up in various all-hands meetings - often a 1-3 month notice with offers to help find other employment. When it came our turn, we were told effective immediately in a small private meeting. No advance notice, no offer to help with finding new employment, nothing. It wasn't a huge surprise for my team as they'd blatantly been having us work ourselves out of a job since the acquisition, but it was extremely disrespectful all the same. Management was also extremely disorganized during the whole ordeal - my team actually almost got missed in the layoff announcement until one of us pointed out that we hadn't gotten any meeting invites. Classic venture capital company that doesn't care about the employees, just the portfolio.

My typical work day is full of new challenges and things to learn. I constantly have the opportunity to learn and grow. This is one of the things I really enjoy - if I see a problem with something, I have the opportunity and the freedom to tackle the issue and learn something new. 

The overall culture at Aptean is really collaborative. While we are dispersed across the globe, we are constantly communicated with different individuals in various different offices. 

The hardest part of the job is often the volume. With the opportunity to take on many new things, there is also the downside of ending up with too much on your plate. Personally I don't mind this, because I like the challenge. 

The most enjoyable part of the job is the people- we really have an awesome group of highly intelligent, capable, knowledgeable people.

At this company, I learned about the way I manage people. My management style is participatory and situational. and in my opinion, the most challenging project I felt during this project development is learning new technical skills in a tight deadline.
You know, this project didn't allocate me the extra time to learn the required skills for successful delivery. So I had to learn and grow my skills simultaneously. I've utilized all internal training resources and materials that were at my dispposal and for sudden unexpected problems, I browsed the internet and watched youTube tutorials the night before. These methods allowed me to learn the technology within the allotted time and most importantly, it gave me that sense of accomplishment early on in my role.

Overall responsibilities include Product Management, Strategy and Vision for Aptean's Discrete Manufacturing Products.
Responsible for overall product strategy and business operations of a 25+ Million Dollar ERP Product Portfolio serving over 1000 customers. Instrumental in re-positioning of product line, regaining customer confidence and revamping the architecture to a new platform and bring stability and improved quality in the product. Working with customers and cross-functional product teams, create requirements and roll out new product launches working in an agile environment with Engineering, up/cross-sell strategy for products including mobility, analytics and CRM offerings for on-premise and cloud based subscription models.

Company is growing quickly, and cannot react fast enough. Value is not fairly represented in salary for the work demand for my team, and leadership have their head in the clouds and do not respond to feedback until it is too late. By that point the key resources are burnt out and not motivated to keep going.

Makes managing a support team insanely difficult. Claim to have bad years for the past three years, so annual compensation is low 2-3%. yet Aptean has raised $2.11B over 8 rounds in the stock market.

They would rather continually let skilled resources of many years of product knowledge go, than adjust their salary to market value.

Translation, they need to pay their C-Suite more, which means taking from the pockets of the ground workers.

A typical day at Aptean for me includes continuous learning and practice in the software, Based upon the need, I will be on a number of calls and web-based demos on any given day.

Overall, it has been a good experience.  Sales management is responsive and "nearby."  Recent changes have stirred things up in the company and the environment has become  somewhat less enjoyable to work in.

The hardest part has been dealing with constant changes in company strategy.  Not all have been bad, but they make it hard to speak with customers.

I was excited by the fact that they offered unlimited PTO but the truth is, you very rarely get to take advantage of it. Hence is why they try to add that in as a bonus. The workload is heavy and there was always a need for overtime ( in which you are not paid for because you are salaried).
Management is poorly ran and very cliqued. .you're either in our outcasted. No career progression and no support. Please take a minute to read the reviews for this company. That are all so spot on.

For the right person, this place would probably be a great place to work.

Are willing to train and provide outside training if needed. It's nice to find a company that will invest in their employees.

Honestly, I was not a 'good' fit for this position. I loved the help-desk software aspects but had trouble with accounting questions as I have no real interest in accounting.

I know my supervisor tried to help me, which is also rare in this day and age...but I think we both realized I had zero interest in the accounting side of the position.

Flexible work schedule, good benefits, good work / life balance, great managers. However, because this is a company that focuses primarily on small company acquisitions and product integration into their own library of offerings, as an employee there is very little in the way of job security. Great for ambitious people looking to pad their resume, or to assimilate, but not so good for people looking to start a family or who have already settled down and bought a house.

Top Job Titles	Average Salary
Account representative 5 salaries reported	$52,000 per year
Customer success manager 3 salaries reported	$45,167 per year
Accounts payable specialist 3 salaries reported	$21.50 per hour
Account executive 3 salaries reported	$95,000 per year
Business analyst 2 salaries reported	$47.58 per hour

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