pest control technician

outside sales representative

control panel technician

technician

office manager

Arrow Exterminators

I have been with Arrow Exterminators for over 20 years. I started out in an entry level admin position in FL. Over the course of my career I became an Inside Sales Specialist, an Office Manager, Service Center Manager, became a certified operator in the State of FL, joined the corporate staff as a multi-regional training manager and then 5 years ago they created a specialty position just for me. I now lead a team of 4 in a department that didn't previously exist. Not many folks can say that they got to help design a new department that creates new jobs! With our growth there is so much opportunity and I am one of countless examples.
The best part of working at Arrow is the camaraderie, I have made long lasting friendships that are like family. If you are going to spend 8 hours a day together you should love what you do and who you work with, and I do.
I have a unique role within the organization, but what I have enjoyed most in all of my positions is solving problems. Working with customers, internal and external, to create the best outcome is rewarding. I have been able to work with so many awesome people and watching them grow and succeed is gratifying.
Over the last 20 years I have learned heaps about bugs but honestly this is a "people" business. It takes a ton of resources to support 125+ service centers. Arrow invests in it's employees. In addition to becoming a certified operator, I have been able to participate in annual leadership and management workshops. I have taken part in software and industry conventions. I have participated in customer service seminars. Teamwork and collaboration are two key areas I have improved on since joining Arrow.
Expect a fast paced work place where everyone is expected to deliver exemplary customer service. It is competitive and fun. Management pushes you to be your best. There is accountability and high performers are recognized and rewarded. Arrow has the advantages of a big company; like financial stability, career opportunities and great benefits, paired with the family feel of a small organization. If you would have told me 20 years ago that I would make a career in Pest Control I would have instantly dismissed that thought. Here I am, and I can't imagine being anywhere else!

They take $14 out of each pay check for your uniforms. They require you to wear red wing boots and then don't give you enough money to purchase them so you have to pay the difference. They also only allow you to wear certain models. You have to purchase your Arrow gloves, jackets, hats, other apparel. You have to call and schedule all of your appointments yourself and they expect you to have called everyone at least twice the first week. Everyone don't answer and hardly anyone returns your calls so you sit at home during your evenings calling customers instead of spending time with your family and friends and you don't get paid for it! Not to mention that you have to use you personal phone for everything! The pay is poverty level at best. Most of my checks were below $800 after taxes. That is for 2 weeks 11 days of work and over a 100 hours of work (including call time and a Saturday). That essentially is almost minimum wage yet you do all the work. The company basically leaches off of you. You don't get paid unless you collect money from the customer and it has to be paid to you. If they pay by mail, online or call it in it counts against you. They track your collections by percentage. I was told I could not get more stops to make ore money unless my collections did not go up even though 99% of my customers paid on time and did not have past due balances. You must have 40 stops a week or you have to work Saturday and they don't care if you can't get a hold of people. The pay is horrible and don't expect them to care. They expect everything and give very little. It is as if the employees should just consider themselves fortunate to be there. The meetings they have are not conducted for you to give any input at all. They basically want to control everything about you. Otherwise your not a team player. You also get screwed when you leave. Any accounts that you serviced that had not paid at the time that you leave you never get paid for. Even if they call and pay the next day you still don't get paid. They keep it. Even if you put in your two week notice and depart the respectable way they still keep the money that you earned. Worst job I ever had. Worst company I ever worked for!

I had good coworkers and supervisors in my particular office. Those from corporate and region were a different story. Termite technician is by far the hardest working and most underpaid in the actual pest control side of Arrow (I can’t speak for lawn care or home services). The job consists of 5 or 6 things you do regularly. The first is sentricon. That’s those little green stations in ground around homes. You install those. That’s pretty easy but you get paid a linear footage on those so if a house is 200 linear feet, you make around 18 dollars. The bad thing is, you had to drive there and to your next stop, which in my office, could be a 45-60 minute drive and you make no money. The next thing is liquid treatments. Those can be big or small. You make an hourly wage doing that but it’s usually only 15-30 minutes of work at 15 dollars an hour. Next is vapor barriers. That’s laying plastic down in a crawl space. That will make you depressed. A job usually takes 1-4 hours and you make maybe 60 dollars on a job that the company charges the customer thousands for. After that there’s vent installs. Not too bad there. Usually quick and easy. Pretty overpriced. You make hourly wages on that too. Then there’s removals which I hated. You get paid even less than the install. People refuse to pay their bill and you have to show up on their property, 99% of the time on your own and tell them that you are taking the stations back. I’ve been cursed out. Had my truck blocked in. Threatened and even had a gun pulled on me and the company is just like “Oh well. We need those stationed back.” Those jobs paid 6.5 cents a linear foot so on a 200 linear foot house, I’d make 13 dollars to trespass and risk it all for some stations. I thought I enjoyed this job but I realized after I left, I really didn’t. Pest control and mosquito techs and sales are a different beast. They make well and seem to be taken pretty good care of. But if you are applying for termite technician, walk away.

I would recommend that if you don't have a particular direction your career is heading towards, and you want a stable, reliable source of income, that you consider Arrow Exterminators as a solid option.

Pros:
Arrow has a robust Corporate structure that heavily prioritizes internal promotions, adding to the appeal of Arrow Exterminators as a long term career.

Decent pay (45,000$ to 50,000$ year one), and solid benefits, be warned that family health insurance can be a little expensive. Otherwise, the benefits are pretty amazing, 401k matched contributions, comprehensive dental and vision, PTO, bereavement leave (1 week), and life insurance.

The work as a pest control technician is fulfilling if you enjoy helping people out with their issues.

While you have to report to the office to start every day, you are (mostly) in charge of setting your own appointment times, and can make allowances during the day to take a longer lunch break or something similar as long as your meet your production quota.

Cons:
While they provide 8 paid days off starting year one, they have no allowance for unpaid time off, and three days missed results in an automatic dismissal from the company.

As a pest control technician, the summer months honestly suck. You don't have much time for your family, and since you are paid on commission any re-services on your customers homes are work that you don't get paid anything for.

The management structure can be a bit convoluted and opaque at times, and there is a general air of secrecy surrounding corporate activity, such as promotions and policy changes. Brush up on your office politics!

You must be able to deal with the heat, driving a lot, and (obviously) bugs!

Work-life balance
Work-life balance at Arrow Exterminators is ok

Pay & benefits
My pay and benefits at Arrow Exterminators are a joke. Out dated system.

Job security and advancement
In terms of job security at Arrow Exterminators, they have out dated policies.

Management
In general, managers at Arrow Exterminators need more training. Just because you are a good In sales does not make a good manager. Food for thought. Horrible. You lose great employees with bad management. Your office managers should have dress code for all offices. Instead of looking like you just rolled out of bed in sweat pants and bud light sweat shirt smelling like an ashtray. That’s not professional, or setting a good example for the rest of the office. I would not want a customer walking in to my office and have that appears as a manager. Working your way up the ladder to get answers? Good luck, “I don’t know what to tell ya sorry man” that’s coming from regional managers mouth. VP does not respond back to calls, texts, nor emails. Good luck on that.

Culture
Collaboration with my colleagues at Arrow Exterminators is employees are great. Management team always Slandering employees. Not good m, since that is one of their Policies that they run a thin line on. It’s all about money. It’s not a family business anymore. Too many hands in the cookie jar. Promoting family members to Nonexisting job titles. Not putting money back into the workers that are actually on the front lines. No hazard pay. But we always had an update with how much money Arrow made every month. Switch was a stab in the back for most of the employees. The culture is above the call. But not unless they are making something off it.

Overall
My experience working at Arrow Exterminators empty promises.

Great company to work for with a great "family" culture!  Inspiring CEO and there is a focus on promotion from within the company - lots of growth and opportunities for upward movement here.  Says a lot about a company where whole families and spouses/siblings/parents/cousins all work in various positions here.  #2 on AJC's Top Workplaces last year for a reason - I wouldn't be surprised if we hit #1 in the near future.  

Each office is like a small family, so the company of 2500+ doesn't feel big at all.  There is no large call center or central operations office.  Corporate is all support and training staff.  There is also a large training center located in Woodstock.  Company has grown a lot in the last several years and is on track to grow a lot more in the next five.  

At the service center level, there is a lot of room for extra income in the form of sales commission as well as sales contests every quarter.  The company is extremely generous with prizes and gift cards, trips and giveaways.  During March of Dimes every year, we get into the competitive spirit and each office and Corporate department tries to raise the most money for MoD through creative contests, lunches, car washes, and bake sales.  There is also a Family Day event every year, Arrow marches in various parades (including headlining the Atlanta CHOA annual Christmas Parade), participates in various charities (Special Olympics) and we have a Veterans Committee that organizes events to encourage participation in helping veterans in need.  

I could go on, but I think this gives the idea - it's a great place to work and there are plenty of 20+ year employees here at various levels of the company.

Arrow Exterminators is a great company to work for. The work place culture is like a family within each service center.  The service center teams work together to achieve daily, weekly, & monthly goals. The management provides employees with the training, equipment, company vehicles, and resources to be successful and we as employees enjoy a lot of autonomy as we travel to and service our assigned customers homes & properties each day.

The hardest part of the job is that employees have to be able  to self manage themselves with the autonomy that the job requires as you work alone and away from the office going to and servicing your customers homes. Each employee is given a set number of customers to service each month that they must call and schedule service dates each month.  then we must arrive on time for the service appointment and provide the exceptional pest control service that Arrow Exterminators is known for.

The best part of the job is that our employees can take great pride in providing the much needed services to protect families, their pets, and their homes from pests each and every day with the knowledge that was provided during training. The pay is very competitive and is based on each employees daily production (the number of services completed) Therefore if an employee wants or need a new washer and dryer or other large purchase they can ask for more work/stops, work longer and earn extra money for that purchase with out disrupting their normal budget. This is really great for employees

Arrow Exterminators is fanatical about their culture. Their vision, mission, and core values drive everything from the micro-interactions among team members as well as the long term goals of the company. If you wanted to boil down everything Arrow Stands for, it would be safety.

Arrow has a priority of safety, and not just in the traditional sense. Yes, physical safety is a concern but it also means controlling pests which might harm the families and property of our communities in a manner that doesn't jeopardize the future. But it doesn't stop there: it means nurturing a work environment that is conducive for employees to thrive--where everyone strives to provide an awesome experience for internal and external customers alike. And at the end of the day, it means being able to live with yourself because the way you worked that day was productive and done with a clear conscience.

These are pretty lofty standards and everyone is held to them--whether you're a part of the executive committee who has been with the company for years, corporate support staff, or a new employee on your first day. You may not want to work at Arrow if you have a problem accepting responsibility for your own actions or struggle being a productive and contributing member of a team. Not everyone should own a luxury car and not everyone should work at Arrow Exterminators.

The job isn't hard. The cons outweigh the pros sometimes. You will feel undervalued and overburdened ALOT. Most problems they tell you to talk to the manager about. All offices work independently and differently than others. But the current office has had the same problems with no signs of changing after over a year at the current office. I have had several problems and all were told to the manager, the biggest one being the scheduling.. on "busy" season, you will be given schedules that are just simply impossible. You will have several LONG work days, the company pays fair.. but will often leave you wondering if being impossibly over scheduled and having 13-14 hour long days is worth it. You will rotate Saturdays as well. The only thing that glues the workers together will not be management or the office. It will be your fellow crew mate/coworkers that can relate to you and pick you up when you're down. And MOST of your customers reassures your value towards your job, often a big smile and thank you from the customer is enough payment to make you feel the job was worth it. Overall the company is a solid 2-3 stars with some pros and alot of cons. Make sure you find your happy balance when working here, if you value your free/family time more then the money earned. This is not the place for you.

It's not a bad place but there's better out there. It's commission only pay, no hourly pay unless you have to drive 45 minutes or more to get a location. Then it's $15 an hour for that. If a customer has an issue between their quarterly service, you work for free. They only pay you the commission once per quarter for a customer. Doesn't matter if that customer calls in and wants you to come out 3 or 4 times before their next service, you make $0 for the trouble and effort. The scheduling is 100% on the techs too. On your app you just get about 130 stops dumped at the beginning of the month. It is 100% your responsibility to call every single person and schedule them. If you don't or can't get it done by the end of the month it counts against you. Even if the customer request a skip or cancelation of service maybe due to not being able to afford it or they're moving, it counts negatively against you. The company does not differentiate between tech caused skips/cancels and customer requested skips/cancels. You rarely are asked to work a weekend but you're going to spend family time during the week and on Saturday trying to schedule people, if you can't schedule then you can't make money cause you won't have any stops to make come Monday. The people are fine, they'll be nice and helpful but they ask a lot of you for not a lot of pay in the grand scheme. Working for free was a dealbreaker for me. 

Top Job Titles	Average Salary
Pest control technician 8 salaries reported	$44,681 per year
Outside sales representative 3 salaries reported	$54,500 per year
Control panel technician 2 salaries reported	$24.00 per hour
Technician 3 salaries reported	$18.03 per hour
Office manager 1 salary reported	$26,000 per year

Working at Arrow Exterminators: Company Overview and Reviews

Arrow Exterminators

Arrow Exterminators Ratings

Popular jobs at Arrow Exterminators

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected