customer service representative

aircraft refueler

line service technician

recruiter

maintenance person

Atlantic Aviation

There are 3 shifts.

Morning 0600-1430
Swing 1400-2230
Grave 2200-0630
But you will most likely be called last minute to come in early or later for a mid shift. 

They are always on you about not doing too much overtime but are always having you do mandatory overtime. Sometimes coming in early or staying late but mostly working (currently) 6 days a week due to under staffing and high turnover rate.

Turnover rate is so high that well over 20 employees come and gone  in the past 2 years and that is only in 1 department. This is due to stressful work work environment, blame game, favoritism, overworking, but over all management 

If anything goes wrong management needs someone to blame and will make an example out of that person. They are always sweet talking employees saying how important and valuable they are to the company but when anything goes wrong they will tell you how disposable you are and suggest you leave the company. This may be so they would not have to go through the process of having to fire anyone. I have seen managers yell, cuss out, even offer to fight employees.

You get 5 paid sick days per year, 2 floating holidays per year and accumulative vacation time. What good is having sick time if when you try to call in they guilt trip you into coming in any way or telling you that you are not really sick because its too close to your day off. When you do call in sick one day they will try have you come in on your day off so you don't use your sick pay. They will also say you already worked over your 80 hours not counting the day or days you were sick so you don't need your sick pay. 9 times out of 10 when you request a day of management wont get back to you until last minute and if you do continue to ask on the statues of that request (something I do so they don't forget) the answer is usually "I don't know I will have to check the schedule" or "Have you asked if someone can switch with you or work for you?". When the date is close they will either say yes you got it or the more common solution No, you will need to switch with someone. 

You will regularly hear certain managers complain about having to help at the desk and having to stay a little late. They will complain about being salary and not getting paid for all the over time they do and will decide to take a day off in the middle of the week because they worked 6 days and had to come in on a Sunday or Saturday. Honestly the front desk staff is better off without them "helping out". They are just up there taking up space. They will let the phone ring and ring without answering it and they are horrible on the radio. Never listening to the radio and when they do talk on the radio it is impossible to understand them.   

As far as the pay goes they barley pay the airport minimum. Definitely NOT worth all the work you do and stress you are put in. Every year you get your employee evaluation and your progress as an employee will determine how good your "raise" is . It does not matter how great of an employee you are what they call a raise is just their way of keeping up with the airport minimum. The raises they give are less than a $1.00.

There is absolutely no room for growth. The farthest you can get is a supervisor and even then you only get $1.00 raise that is not worth all the headaches you will get with that position. Management often blames the supervisor when something happens even if the supervisor is off that day. They will demand an explanation for things that happened when you weren't even there and its your job to figure it out.

I would have to say your coworkers are the only real pro to this job. Not everyone will be our friend but most of us have developed a very good working relationship. Most employees get along. Sometimes you get free food (leftover catering from aircraft) and once a month we have cake day.

A typical day of work for me consisted of fueling airplanes with my coworkers and making sure that pilots and owners were well taken care of. I learned quite a bit during my time at Atlantic, and now after working there I can identify most any plane that comes onto our ramp. 

My main gripe about this job was management. When I was hired the manager was a cool guy and all my coworkers and all of the clients loved him, because he took good care of everyone. For example, when it snowed out he would stay at work and not leave until all the snow was plowed/ shoveled. After about 4 months of working there he went on a leave of absence due to personal issues, and a new manager came in to take his place (he ended up quitting). Management after my old manager left were no longer team players. The new manager treated us all poorly and constantly patronized us, treating us all like we were 12 year olds. Also, the new manager and her boss (our regional manager) never compliment us or gave us incentive to go above and beyond our normal duties. This caused all of us Line Techs to simply stop caring about our jobs because none of us wanted to be there. We started to just do the bare minimum amount of work possible, simply because we were in such poor working conditions, which leads me to my next point: The equipment.

At Atlantic we are always told "Safety First," and every month we had meeting talking about accidents and incidents and how to prevent them. It was hard to safely do our jobs when the equipment constantly was broken. For example, all of the safety features (emergency shut off valves, brake interlocks, etc) were broken on the fuel trucks, due to poor maintenance and unwillingness to spend money on fixing broken equipment because "It wasn't in our budget." It all starts because corporate gives us third or fourth hand equipment (our newest fuel truck was from 2002... The rest are from the early 90s) which barely worked in the first place. Combine that with a lack of inspections or maintenance and management is surprised when things break.

An incident that really stands out to me is when our GPU would shut off under load, but yet management still insisted we try and use it for the corporate jets that came in. We tried it on all three jets and it died on all of them, but management still had the gall to charge these customers $40 a piece for using the GPU. These money hungry policies, combined with terrible management and non working equipment are what made working for Atlantic Aviation at Brainard a terrible experience. The only redeeming quality was the cool coworkers and clients.

A typical day at work for me never really changed. I was responsible for making sure our client's and owner's were attended to on a timely manner at all times, as well as taking part in the work load and ground handling along side my co worker's. I learned a great deal in the field, enough to earn a leadership role and title with it. Just wish i could have gone to more event's at other location's and airport's to learn more and pick the brain's of other line service technicians and not so being confined to one facility, hourly or not. Management in my eyes were not team player's and only cared about themselves and what they wanted and wanted to hear. I always felt uneasy and un comfortable when around them and felt like i had no in or way to move up in the company. In other word's. felt held back and kept down when told more than once i was on the move of moving up in the company, and time after time, never happened for me. It seemed to me our manager's were connected at the hip in a way, as if they had something to hide. I'm not stupid, i could see through them, and at times gave me and my co worker's nasty attitudes and treated us like trash. They were never really professional in my eyes and way too young for their position's and title as well as in mature. My Co workers were really cool, but thanks to the management, did not seem to care anymore, nor wan't to be at this place, and def. showed it too. At the end of the day, management would rely on me to fix this problem and kept putting these negative individual's on my shift making my day and time that much harder on top of what we already had to do. The hardest part of my job? taking my managers their seriously. In other words, they made it very easy for me not to respect them. If you can't respect me, i will not respect you. Sorry, just the way it is. Most enjoyable part of my job was the customers and aircraft i did get to work with. The experience i picked up on the ground was awesome. Can not complain at all about that. When it came to the customer's, i was always their on time on the front line.

Very short on good management. There's a lack of professionalism with some of the trainers and the workplace atmosphere is typified by two faced chatter.

The work isn't difficult but can get hard at times. The pay is decent enough for the current economy but it's best for folks with little financial needs and young guys 

There's a seemingly unessessary level of auditing and paperwork that is infused into your normal manual labor that, if not done procedurally, will result in a good bit of scolding from management, who don't really take the time to thoroughly familiarize you with said procedures in the first place.

A lot of the time trainers may expect you to know something that they either didn't tell you or only gave you a very cursory overview of briefly.

The job can also be hectic and you'll often be in the middle of a task and be obligated to assist in some other task, again and again. You'll often lose track of what it was you were doing and invariably skip a step in the procedures that will cause management to freak out. Being a good multi tasker and having a good memory is a must.

In terms of getting into the aviation industry the job is great because you can get hired with no experience at all and leave knowing that you'll likely by on the top of the list for new jet mechanic hires at GE or some other company that handles aircraft more intimately.

For those interested in aviation it can be boring since your job is very limited in its scope in terms of handling airplanes. Aside from hooking up fuel hoses and putting in the fuel load on the adjacent control panel with jets, you're essentially working at a high end gas station only for airplanes, you'll only be handling the non-aviation aspects of the aircraft like potable water or sewage, you might as well get a job servicing RV's, it feels essentially the same. 





First let me say that I'm sure that all the FBOs are different, and that my experience will not reflect the experience of others.

Training:
Is a joke, our manager never takes the time out of his day to actually train you on any of the procedures. It takes anywhere from 7-12 months to get certified in everything, and most of the time it just ends up being a verbal confirmation that you "know what you're doing". 

Appreciation:
Over the course of my tenure here, I've changed shifts every 2-3 months to accommodate which shift was in need of help, and which coverage was needed and always offered to help. After finally landing on 3rd shift (2200 - 0630) that is when I truly felt abandoned. There are only 2 of us (over a seven day work week, means that 4 days a week there was only 1 person there) and whenever we needed help, management would just tell us that "it's the nature of the beast" and that we "just have to deal with it" but when another shift needed help, we were expected to help.
3rd shift ended up being like black sheep, the front desk employees didn't like us, and the other line techs tried to avoid us at all costs, as if we did something wrong.

Turnover:
The rate of turnover is kind of ridiculous and over my time here have seen 10+ employees come and go, and no one is ever surprised or tries to get those people to stay.

Relocation:
They say relocation is possible but I've never seen it done. Considering our base has always been 3 people understaffed since I started, I don't think it's possible for us. Also they don't promote when the opportunity is available.

TL;DR:
Just avoid working here unless you absolutely love anything airplanes. But even then just become a mechanic instead, it's not worth the headache.

The role itself is straightforward; however, the effectiveness of local leadership significantly impacts the overall experience. Management demonstrates ongoing gaps in communication, consistency, and accountability, which creates an unpredictable and often frustrating work environment. Direction is frequently unclear unless prompted by corporate oversight, indicating a reactive rather than proactive leadership approach.

There is a noticeable dependence on monitoring rather than management. Following a final warning, increased camera observation created a perception of targeted oversight rather than constructive performance management. This approach does not foster growth, trust, or stability within the team.

Additionally, leadership placement appears to prioritize tenure over demonstrated capability. This is reflected in the lack of structure, initiative, and professional standards at both the supervisory and upper management levels. As a result, team morale, retention, and overall workplace culture are negatively affected.

While the company offers stable pay and benefits, the local leadership environment ultimately limits employee support, development, and long-term satisfaction.

This is in Omaha, NE - (I am sure the other locations have better leaders in management positions)

I was at Atlantic almost two years, this company's management is absolutely horrendous. They do not care about their employees, they say they do and always give you a "You're very important to us" speech but it's all lies and deception. The bottom line to them is profit! They do everything for the tenants they have in the hangars but for the Line Techs or CSR's they do nothing. If you have any common sense you will see how bad this place is run.  They desperately need to hire more LineTechs and CSR's. The benefits are sub par, the pay is awful for being the Silicon Valley. Morale is low, lots of favoritism. High turn over rate. I've seen so many people leave in my time there. Yet, this all goes back to how horrible management is and the terrible pay. All in all, this is a dead end job. No career progression, the highest you can advance is to a supervisor position which isn't even worth it. At this specific base, all the Line Techs and CSR's seem to be burnt out, staying for overtime and coming in a 6th day. As I've stated the staffing issue is appalling. Management needs to understand people have lives outside work. Management doesn't do any work, it's all the CSR's and Line Tech's that move the wheels so to say. 

Some good things are, some co-workes you work with are great, not all but some. Also, you get to see many famous people. 

To conclude, I would not recommend this place to anyone. It's a very toxic environment and you're better off working elsewhere.


A good place, I thought if you love aviation but honestly it is just not worth it; but you're welcome to try it out and see for yourself how truly bad this company is.

Atlantic Aviation is basically a gas station at the airport. Tenants pay to have hanger space and the Line techs move and maintain aircraft while the CSR's (Customer Service Representative) maintain the orders, phones,computers and overall customer service. Pay is minimum wage to start but the benefits are good. Management tells you one thing and does another; Actions speak louder than words. There was an accident while one of the line techs was backing the aircraft into the hanger and two other aircraft were damaged. The next few weeks of whispering, closing and slamming doors, and total black out on communication created a very toxic environment for everyone, not just the ones involved in the incident. Atlantic Aviation and Management  will throw you to the wolves to save themselves. I earned a guest service award and loved working with the tenants because guest service is my lifeblood. Working in this environment made me physically and emotional sick. It was not worth minimum wage. After watching how the company & management treated those involved in the incident, I was horrified and dreaded going to work everyday. I believe the manager was bi-polar and sometimes off her medications: her actions were often erratic, overly emotional, and illogical. Instead of flying high with dreams of advancement and creating a career in aviation, my dreams burst into flames. The dying embers to rise again for a better company.

The passengers and pilots at HOU were amazing and so much fun to engage with! Employees not so much unless you come from an impoverished background and have zero personal luxury experiences.  CSR manager lacks maturity/professionalism, and displays obvious favoritism with a particular CSR. That emboldens that particular CSR to believe she can get away with speaking to or behaving in any kind of dis respectful manner to other CSR’s hence the high turnover rate! General manager is highly professional yet turns a blind eye to the CSR managers, and 1 particular CSR’s immaturity and lack of professionalism which harbors tension and low work place moral. CSR manager has  an obnoxiously loud voice and speaks negatively about passengers, pilots, and co workers  in front of other guests in the lobby. The work culture is that of mostly uneducated people ( CSR’s and LT’s ). They, including CSR manager and CAR’s have an attitude and belief that pilots are demanding and rude, and that passengers are stuck up and annoying. I personally loved the passengers and pilots and got along great with all of them. Sad such limited thinking and experiences when they are working with the 1% Excellence should be the standard! There was definitely a lack of going above and beyond for passengers! If you excell with customer service RUN!!! The CSR manager and other CSR’s will be jealous of you! 

Union . The company itself has some good values in place and it’s a good place to learn about the day to day of FBO operations and GA aircraft. So, If you enjoy working for 13.25 a hr + shift diff and forced overtime then it’s for you. The job is extremely physical . You may work outdoors for hours on end in poor weather conditions. Bending , pushing, pulling and a lot of walking .  It is similar to what you would see crab fisherman doing . Lack of sleep , lack of family time and physically exhausted except you won’t make as much as those fisherman do. You should know that management consists of friends and family. Not a problem right ? Wrong . You will find that out in time . It’s not all bad though . You may have days where you get tips and the schedule is decent . Or you don’t get tipped because your super on the shift you work with steals the whole thing for themselves. Annnd even though it’s been brought up constantly from multiple people to the family (management) , nothing will be done to fix the issue(it’s up to you) . Luckily there are some good people that you will work with . You just have to decide if the drama that goes on is worth it . This place used to be very different . It’s too bad that it has gotten the way it is now . Atlantic is also up for sale so maybe it will sell and a company that pays attention to the rules and treats employees with respect will buy . Until then we will be here waiting for a change . 

Top Job Titles	Average Salary
Customer service representative 24 salaries reported	$17.25 per hour
Aircraft refueler 4 salaries reported	$22.00 per hour
Line service technician 11 salaries reported	$18.14 per hour
Recruiter 4 salaries reported	$22.50 per hour
Maintenance person 1 salary reported	$18.50 per hour

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