office specialist

technician

medical assistant

registered nurse

medical office assistant

Austin Heart

I worked for Austin Heart Cedar Park for four years. Only nine months out of those four years that I worked there we were a fully staffed team of medical assistants. I kept count and thirteen medical assistants came and went. In some instances I was the only permanent medical assistant for the clinic which was really stressful having to chart prep for two doctors, do confirmation calls, and room patients with float medical assistants who would show up at the discretion of the practice manager. While I worked there we went through three practice managers which was tough on me knowing there was little to no communication between the medical assistants and physicians which caused some tensions to arise and confusion trying to find what we needed to do to fix the issue when we were in the transition period with interim managers. The physicians and nurse practitioners deserve better. They’re amazing people to work alongside with, but just need a strong stable core of medical assistants that want to stay for the long haul to support them . Unfortunately that wasn’t in my case while I was working there, but I do hope things get better than when I left.

What is the best part of working at the company?
This company does not value its employees. Being talked down to like a child, never being given the opportunity to grow or getting retaliation for trying to better yourself is not a healthy environment to work in! High turnover rate due to poor management!

What is the most stressful part about working at the company?
Some of the providers are amazing to work with. Willing to explain orders and diagnosis’s. 

What is the work environment and culture like at the company?
No team effort. Toxic environment due to poor management.

What is a typical day like for you at the company?
To cover the provider you’re assigned to with the expectations that you be readily available for all the providers working there. Triage calls for all providers.

What is the best part of working at the company?
Nothing. Co workers treat each other with no respect, not willing to help the new person out, if they don’t like you then you get fired no matter how much you tried your best. Management does not listen

What is the most stressful part about working at the company?
The co workers making your workday absolutely miserable 

What is the work environment and culture like at the company?
Drama, favoritism, they hate when you ask questions 

What is a typical day like for you at the company?
Upon starting the day, certain co workers won’t speak to you, phones are non stop, patients continually checking in/out, you are expected to get all side jobs done while clinic is non stop busy every day

Company is very unorganized, and does not respect or understand the work load given to the medical assistance and nurses. The company does not want overtime, but expects employees to finish task for the day and manage care without having to stay longer than the usual work day. Employees accumulate paid time off but the times is used on national holidays or anytime the office is closed on a normal business day. For example.. If you lost a close family member, close to the holidays and had to take a week off for funeral arrangements that caused you to use up all your PTO, you would not have enough PTO to pay for the office scheduled holidays when the office is closed.

If you new to being an MA and have no kids this is the job for you as they expect you to not have a work life balance. 
Work is easy to learn as it's pretty much the same day to day. 
Management has no communication skills but expect you to have them. 


What is the best part of working at the company?
Best part of working for the company is “nothing” no respect Staff is disrespectful and disloyal. And does not think a Hyppa exist.

What is the most stressful part about working at the company?
Employee &management stressful

What is the work environment and culture like at the company?
kaos toxic environment setting 

What is a typical day like for you at the company?
Steadily picking you apart and disrespectful

The largest of the 12 Austin Heart offices located in Central Austin. Part of HCA and affiliated with St. Davids, leading to an exceptional culture and mission driven organization. Every day was different depending on what issues came up that needed to be handled as well as physician scheduling issues.

I was with the company going on 8 years. I enjoyed what I did but management was a mess. Went thru 4 practice managers.  Only a few knew what they were doing and put the rest on the asst manager. There was always a new task added to the already growing list of things the techs had to do. Short staffed and if you asked for help there was no guarantee you would get it. Lots of favoritism towards certain employee. Was a toxic work environment

Great company values, but rarely followed by Directors and higher leadership. Money making driven rather than employee satisfaction.  Promotions are based off of “who you know” rather than what you know.  Many promotions are filled by “chosen ones” without posting positions or interviewing internal candidates.
Overworked staff in a stressful environment.

Company offers a pretty flexible schedule, the pay is not very good, but it does offer great benefits. Casual dress code only if you work at the Business Office. Most of the employees that work at the Business Office typically work there 5+ years. The management team is okay, but the ones that have worked at the office for over 10 years  do not like change very well.

Top Job Titles	Average Salary
Office specialist 5 salaries reported	$17.65 per hour
Technician 7 salaries reported	$24.49 per hour
Medical assistant 4 salaries reported	$19.41 per hour
Registered nurse 2 salaries reported	$31.25 per hour
Medical office assistant 4 salaries reported	$24.49 per hour

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