warranty administrator

it support

administrative assistant

technical support specialist

entry level administrative assistant

Automotive-Warranty-Network-Inc

You will learn tons of DMS systems and manufacturer brands if you wish but you only receive 5 days of PTO and you’re lucky if you get the days you wish off approved. If the weekend falls on the 15/30 you do not get the weekend off. If you wish to leave you must return the equipment they send you at your own cost or you won’t receive your last check. Team leaders have no experience with the brand you’re working on and micro manage you even if you are doing well. Training employees with no help on your own work and extends your work day. They do not compensate for training other employees you still only receive your commission rate and have to work as fast as possible to keep up with your dealers. If you wish to leave they will replace you next day. They would rather save a dealer as a client than take the admin side and see what happens from their point of view. Dealers do not treat admins nicely and if there is an issue managers will take store away to give to another admin to appease client and drop your commission pay without any circumstance. I did not feel any support and when I brought issues up was seen as a complainer when I only wanted things to get better for me and working there. I gave it six months after I brought issues up with no changes. Worked a total of a year and a half before I turned my notice in. You must have no personal life to work here and be happy. 

This is by far one of the worst places I have ever worked. The nepotism is astounding. Training is nearly non-existent and expectations are unrealistic. The ONLY plus side to the job is working from home on Fridays. But be prepared to possibly work all night. I have pulled several 12+ hour shifts (which are common)  to "help out" and appreciation flat out didn't exist. The turn over rate is absolutely crazy with 4+ people per month quitting (in a 9 person team) Most people don't even make it to the 3 month mark let alone a full year. They don't like to hire people with experience but don't provide adequate training. Its really not surprising their turn over rate is so incredibly high.
Being friendly with anyone in the office is highly frowned upon unless its the VP . And expect to get "punished" for just about anything from talking/laughing, to making a minor mistake (due to not being trained correctly) to any number of other issues.
Seriously don't waste your time with this job! There are much better ones out there that pay infinitely better. 

The company started out looking like it valued employees, but that quickly proved false. Dealers are allowed to treat admins however they want, with no accountability. Employees face strict 24-hour turnaround times, even when multiple dealers dump large batches of ROs at once. Just one dealer falling behind creates a domino effect on the others, making expectations unrealistic and sometimes unmanageable. Rather than feeling valued, you’re treated like a warm body in a seat, and going to management doesn’t feel safe because you don’t know who you can trust. 

The pay scale is inconsistent. The percentage you earn varies by store, yet the work required is the same. Some stores even require additional duties such as handling accounting tasks, posting statements, and processing adjustments. That’s extra time and effort that isn’t compensated because pay is strictly commission-based.

Absolutely do not recommend working here. They sell the job as something it’s really not. The workload you are expected to tackle for the pay is ridiculous. Especially when they stick you with 6 dealerships that are in extremely bad shape and need complete babysitting. So unless you want to work 70 80 hours to make 40,000 a year- not worth it. Also, if you don’t meet their quota you could end up having to shell out 700+ for insurance because they are sure quick to try and get out of paying for it. You are basically set up to fail. They tell you there is flexibility in your schedule and that is most definitely not the case. Every job I have ever worked, I have always worked above and beyond any standard. But here, nothing was ever enough. For a remote gig this by far was the most toxic work environment I have ever worked for. Stay away, not worth the trouble. 

Management promises many things during the interview, but then once the VP decides that she doesnt like you, (no, she doesn't need a reason), then any and all promises go out the window. There are very well deserving employees that have spent many years without a promotion or raise. Because the only employees who get those are the friends of the vp. Hypocritical Management  and nothing but very high, very unreal expectations are only some of the many lovely things you will encounter with this company.  Oh yeah, and you'll only get to work from home if you're truly an Admin, admin assistance team members are required to be in office, becauze apparently they arent as important or valued.

I have been with AWN  for 5 years, and it is the BEST MOVE  I have ever made.  I have a great team leader,  Great account managers , training instructor and the owners are the most caring people.  My co-worker's are great team players, and its more than a company, its a BIG family that cares for each other.
I have a lot of dealers, that I work for, and my day is always complete.
The trainer is always available for helping you, with new DMS issues.   Auditor's are there to teach you the laws for different states. 
Everyone is a team player.
If you love being a Warranty Administrator, you can make  good money.  


As a warranty admin I have the ability to work from home independently, but there are resources available if needed.  Being organized and motivated is important to be successful in any work from home environment and this one is no different.  The company provides reliable equipment and support to work efficiently, we have flexibility in the workload we want to take on and in creating our daily schedule, and we are able to take time off (both planned and unplanned) within reason.  Coworkers and management are friendly, helpful and encouraging.  AWN has provided me with the opportunity to earn an income and spend more time with my young children.

The company stresses a fair work home life balance. You can work as much or as little as you feel comfortable with. The other admins are mostly friendly and some have become long distance friends.  The hardest this is personality and work ethic at the dealers you are working with,  they tend to not be very helpful and don't always provide what you need.  However AWN does try to help with that.  The best part of the job is being able to just get up and walk away if you need to. 

What is the best part of working at the company?
Impossible to get days off,team leads tend to be undermining of employees  out of three team leads two were under handed.


What is the most stressful part about working at the company?
Team leads not working with you on end of month left early when you still had stores open.

What is the work environment and culture like at the company?
Seen not heard, one sided worked there over 5 years.

What is a typical day like for you at the company?
Depended on store load, 9 hours typicl end of pays with many stores end up working almost every weekend.

We deal with many clients all over North America so a typical day is busy and your day goes by pretty quick. There is so much support from leadership to co-workers to IT. You are never left to feel like you don't have assistance when needed, even working remotely. Working remotely is a huge perk. You have the comfort of working from home all the while having a team that is just a quick chat away. By far the most supportive place I have worked for. 

Top Job Titles	Average Salary
Warranty administrator 2 salaries reported	$45,000 per year
It support 2 salaries reported	$62,500 per year
Administrative assistant 1 salary reported	$37,500 per year
Technical support specialist 1 salary reported	$55,000 per year
Entry level administrative assistant 1 salary reported	$37,500 per year

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