senior software engineer

staff software engineer

business development representative

account executive

customer success manager

BILL

I worked in accounting for about 10 years. I hated every minute of it. I applied for Bill.com after doing research on the company and culture and decide it was worth a shot. Never in my career did I imagine leaving accounting to work a sort of customer service job. I couldn’t be happier that I took the leap. I was hired as a Customer Service Accounting Specialist. From day one they show you how much they value you and how much they want you to succeed. Your success is their success and at a company with 700 employees, that’s hard to do. Training is extensive. Is it perfect? No but there’s always room for improvement and they are open to it. Is it an easy job? No. You learn enough in training to get you started but you have to be willing to learn as you go and work for it. They provide you with an endless support team and resources to your job as best as you can. Overtime is pretty much always there for those who want it. The benefits are good and the pay is good. They give wellness days, plenty of earned PTO, random boxes of company goodies delivered but most importantly they give you the opportunity to grow. From day one they talk about career paths, you get to hear from people that have traveled those paths to get where they are there’s an internal hiring board, pretty much everything you need to get where you want and they will guide you and push you there if you are willing to work for it. The teams are amazing, upper management is down to earth, teams leads give you weekly one on ones and feedback with goals. OH! And the diversity!!! Diversity and equality is so insanely celebrated here. You are encouraged to be yourself and it shows all the way from the CEO down. If you are willing to learn and grow and put in what you expect to get, this is the place.

Bill.com loves to fire or terminate staff. Beware and do not waste your time working for this company. People hired at the Leadership and Management level are very poor and do not work with their staff at all. It takes great people at the top to make a company great and sustainable for a long period of time. People in the Management and Leadership level should get ongoing through training on Supervisory training on how to work cohesively with their staff to make Bill.com much better and to compete with their competitors.

To get hired with the company there are 8 assessments one must take. Then once hired there is a 5 week non-effective training. The training does not really effectively gear one for all scenarios or events that one can encounter when in their position. That is why practice makes perfect in due time.  In training there are 2 tests to take before you start your position. Once, training is over and to start working your job they love to fire or terminate you without any notice or warning for minute or small little things that they do not allow an employee to improve or get better at. 

I have never seen a company that wastes their time on recruiting just to fire or terminate an employee that is technically new. Management at Bill.com is very poor or deplorable. Also, I would not utilize any of their products too as well because it is not user friendly. Please take extreme caution and be wise and avoid at all costs working here at Bill.com. 

My time there started well, I felt supported, got to work on cool projects, no complaints. The team was fun and worked well together, we had a good remote thing going, I felt I respected my superiors and coworkers. 

In August of 2023, I received a very positive and complimentary performance review, complete with a raise, bonus, and 'keep it up'. 

Right around the same time, there was an internal announcement that the BILL product was losing some important integrations with a major accounting software. Looking online, I found that the CEO had sold off more than $5 million in stock. 

A week after my review, the marketing department announced a more widespread use of a 'leveling guide', basically a rubric to measure performance that had been used for some time among HR and leadership, and was now being shared. 

When my manager went over the leveling guide with me, it was the complete opposite of my performance review, and basically a reframing of everything that had previously been spun as a positive.

A month later, I was terminated, as were others. Two months later, major layoffs. Things didn't add up until I put the details together. The company is essentially in a stand-off; the Utah people (very typical of Utah tech culture) are of the mind that the Divvy company and product were perfect, infallible, so unique, and that BILL came in and ruined it all. Goals shift all the time, the facade has crumbled a bit, but don't let them dupe you.

I was hired for a management position. I was in charge of a fairly large team. The existing team was offered salaries 100k+, but all new hires including myself were all starting at 70k roughly for a position that has many equivalent job roles at other companies well above 100k. 

I was told my pay would be adjusted for 8 months straight with no results. I am currently still waiting for the pay increase and the most recent update is that I will finally get it in month 10 of waiting for the promise raise. 

When I raised concerns about the changing expectations my job flatly denied that any expectations were set around when the pay increase would take effect. I showed screenshots and meetings where this was discussed, but was flatly ignored and not responded to when undeniable evidence was given. 

This company has an extremely strong culture of "Stretch Assignments" for sometimes years with completely new job titles being given without any pay adjustments what-so-ever. I moved up 3 times with no pay increase. Everytime the issue was raised with management we were told "There will be a lot of changes coming and if you don't like it you are welcome to find a company that you are a better fit for". 

Poor management and lack of direction. People are nice, but 70% of them have no idea what they are doing; payroll person is incompetent. Company does not have a good structure, always accommodating employees since there is a high turnover and managers are afraid of more employees leaving.  Employees don't have a voice. No growth opportunity. Managers make decisions on emotions. No training and no process in place. Each team does their own thing. 

Inconsistent practice combined with poor communication is a definite recipe for disaster.

It is unfortunate since CEO is very personable.  CFO is slow and always falling behind.

Benefits are good. Pay is market. Bonus is only for certain levels. Spot bonus is weak.  
Recognizes employees with stuffed toys, so they expect us to be kids!!

Bill.com has great people! Bill.com does a great job of keeping the culture light and friendly even in a remote environment. 

However, the job is hard when there are no processes in place to make the customer happy.
B ill.com needs more people. However, CX is in a constant revolving door.  Training is somewhat inefficient when it comes to your role. 

 Don't apply and then allow management to use you as a crutch to help them resolve an issue. 

No transparency for internal applications. You would think you would provide feedback for your internal folks who apply for a job within. Nope! 


Great, fun environment. Tons of perks like gym, game room, fun activities for employees' families, free meals. 

Best medical insurance plans around! 100% paid employee premiums.

Management is doing a poor job leading direction of this company.

Layoffs -- they are known to lay off the highest paid, most experienced and talented employees and replace them with very low-paid contract workers. So sad and disappointing after putting in 2 years of excellent work to be let go as if not valued by the company.

Started off with big promises to join BILL, turns out the some managers and leaders aren't equipped to handle more people from start up cultures. They claim they want to move fast, but decisions take a long time to make with too many cooks in the kitchen - no trust between teams and team members. They focus on short-term band-aid changes vs understanding what's happening under the hood.  You're encouraged to conform instead of being able to be celebrated for your unique strengths. Managers aren't communicative and need more leadership training, you might be blind-sided one day and realize they're not on your side or slapped with a PIP.

What is the best part of working at the company?
The pay and extra benefits. The co workers were great to work with. It’s just a great company with great opportunities.

What is the most stressful part about working at the company?
We had a quota to meet every month in order to bonus. I met my quota every month but it was still stressful.

What is the work environment and culture like at the company?
Stress free and laid back. It’s diverse.

What is a typical day like for you at the company?
Come in the office on. Wednesday. Clock in start working around 10 have our team meeting . By 11 go back to work . By 12 have lunch . The whole office would line up for free lunch. Go back to work and finish our day.

Bill is nothing more than a company that sells you on its culture and the CEO’s diversity values, but in reality it’s a circus. They’re trying to change so much at one time while ignoring issues that are not working. Expect to know more than your manager. Expect the trainers to get upset when you ask probing questions because they don’t know or “haven’t figured it out yet”. Expect rapid changes with little to no flexibility. But you’ll get a lot of free tshirts and swag. 

Top Job Titles	Average Salary
Senior software engineer 32 salaries reported	$147,713 per year
Staff software engineer 8 salaries reported	$207,113 per year
Business development representative 10 salaries reported	$35.81 per hour
Account executive 12 salaries reported	$115,108 per year
Customer success manager 16 salaries reported	$100,138 per year

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