x-ray technician

patient assistant

patient advocate

office manager

medical assistant

Bayview Physicians Group

It depends on the location you work for in regards to how well they treat you. Some are lax and others are very strict. I didn’t have a decent experience until i transferred offices. I was told that I’d be able to perform other duties and whenever the time came I was not trained for it. My own training was provided by several different people not by one person and as soon as training was over I was expected to perform way beyond the scope of said training alone. I trained employees several times and when I asked about the bonus pay that came with that, conveniently, I was expected to train more people until any bonus pay was provided. Understaffed and overworked, and if I had a medical emergency I was told I would be written up if I left the office so I had to go above my management to make sure I didn’t. My personal life was pried into when I wasn’t “performing to standards.” Management would often go back on their instruction in front of patients, making me look incompetent. If I went to HR over my immediate supervisor, that supervisor would get upset and proceed to tell me to come to them first even if I had reason to go above them without speaking to them first. My complaints to HR did not yield any results. I would often get texts or calls after work hours of before arriving to work from management because of scheduling conflicts, a patient situation, or because of something that could be handled while I’m clocked in. Certain rules and new practices would be issued regularly which confused staff as they would change too frequently to keep up with and not every staff member was up to date on those changes. Staff would also find it difficult to reach management since they were usually never in the office they say they’ll be.
My new office was great but there are certain locations I would not recommend to any applicants.

Such a shame to leave a position in an organization I was so excited to join. My enthusiasm was squelched when I was promptly assigned to my post as widget-maker, tasked with an interminable to-do list, making my widgets in an efficient and timely fashion, with little to no assistance, support, or oversight from the first week. In my position, I often felt alone and lonely, not to mention tasked to meet the expectation to be fast and not to dare expect anything beyond the bare minimum of staff support, at a cost which reliably comes at the expense of diligent patient care (And my job satisfaction).

Unfortunately, the medical field is rife with this behavior, but I was hoping this organization would offer a different experience.  I’d be remiss if I didn’t point out the few colleagues who were truly caring and tried to help me at the outset; unfortunately, they were outweighed by the stodgy bureaucracy of a large healthcare organization designed to deliver a product, whose ends must be met irrespective of the means. I hope that change comes soon, because Bayview has the opportunity to be something special. 

What is the best part of working at the company?
My boss is amazing and I enjoy working with the physicians 


What is the most stressful part about working at the company?
Constantly being understaffed (clinically and front desk staff) and having to change our office schedules when hospital needs change (it happens more than I’d like to think). 

What is the work environment and culture like at the company?
Schedule changes and being understaffed make for a stressful environment.  Unless you are part of the “management click”, you are undermined.  
Executive leadership is working to improve morale among management but it’s a bit too late for some of us who have worked for the company for so long.  

What is a typical day like for you at the company?
Management does not just sit in an office.  Managers for BPG are on the floor helping front desk staff, clinical staff, managing schedules, calling patients, etc., and tackling management responsibilities.

If I had to sum up Bayview in one word it would be dysfunctional. I have been with the company for two and a half years and the only real perks are that I’ve gotten a lot of training in a lot of different offices (because they literally send you everywhere but the office you’re SUPPOSE TO BE working in) and I have gotten decent raises (only because they were under paying me anyway, and I do what I’m told.) no two offices work the same, and not to mention they overwhelm and undertrained their staff. The benefits suck, and you’re treated just like a number. Good experience here, but don’t stay too long, because they will literally just replace you with another warm body.

My experience at Med-Sysyems/Bayview was dysfunctional. There physicians openly talking about management, clinical and front office staff. It was extremely catty, drama-filled and unhealthy. The turn over rate is extremely high. There was an employment development team created however it consisted of all friends so voicing a true concern became a rumor-filled session instead of listening to those who worked day in and out within the chaos. You never felt safe. Purses were stolen, people would constantly go into another person's workstation. I learned so much more filling in at other facilities versus my home office. I HATED IT. The pay sucked. Pay is advertised as competitive but offering someone $11 per hour with over 8 years of administration experience is a JOKE! Real change will not take place until UPPER LEVEL Management is changed and new policies are implemented. GOOD LUCK to anyone that reads this and your planning on taking a position.

Almost every office I have been, everyone is great to work with. The exception is the high up management. It is extremely poor. The higher managers are bullies. They will pull everyone they can from some locations to cover certain locations and then complain when your location isn't getting work done. There is promise of promotions and raises but noone has had a raise for multiple years and many locations are short staffed. This is primarily for the Suffolk area. I cannot speak for other areas as they have different higher management. I'm currently looking for other employment because every day when more and more obstacles are thrown at us, it make me ready to walk out. Most of my office, including providers, are ready to leave this company.

Stressful working environment (does not matter what type of office/location). Expected to work like a slave for very little pay. Not enough LPNs and front desk staff. The turnover rate is extremily high (RED FLAG). Very poor office management. Offices are dirty and unorganized. The vacation (PAL) time that you accrue each pay period is used to pay yourself on holidays that offices are closed. Expected to come into office to work in really bad weather (flood, snow/ice roads) even if other doctor offices are closed and no patients show up for appt. The electronic system used for charting runs so slow that you can barely complete you work in a timely manner.

The location I work at in downtown Norfolk is horrible, no home-work life balance, all leadership does is talk about what you do wrong. They do not help you when you ask for it and expect you to work like robots. There is absolutely zero employee appreciation, the pay is low for the job you are doing, they give you more work than you can complete in your day then criticize you for not being able to finish. They literally have meetings with you to ask you how can they find a way to give you more work. The lead PCA lies and scams her way through her role. The office coordinator is a joke and the office manager has no clue how to do her job so she just lets the lead PCA and coordinator do what they want. All they do is lie to you. They do not care if you get burned out and do not care about you.

No accountability for bad work ethic no reward for good work ethic. I wish I could say I love it but I love my actual work, billing. I spend 2/3 of my day cleaning up other coworkers mistakes. 

My day consisted of assisting the doctor with patients, doing procedures, vital signs, injections, exams ect. I learned a great deal everyday from the people around me. My manager was the best. Very nice and fair. My co-workers for the most part were just fine and I made several very good friends. The hardest part of the job were the late hours because not everything could be done in 8 hours so the doctor and I were always staying late to get everything done and no raises. The company really did not care about paying you very well or compensating you for skill or dedication. The best part of the job was the patients we cared for, the doctor I got to work with and my manager was such a good person.

Top Job Titles	Average Salary
X-ray technician 54 salaries reported	$32.00 per hour
Patient assistant 3 salaries reported	$14.33 per hour
Patient advocate 3 salaries reported	$13.67 per hour
Office manager 1 salary reported	$60,000 per year
Medical assistant 1 salary reported	$18.56 per hour

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