crew member

restaurant manager

assistant manager

restaurant staff

shift leader

Cafua Management

Working at Dunkin' Donuts at first was great, there was a welcoming manager, great employees, and a fun day shift. 

As months went by, I've seen at least 3 or 4 changes in managers, and the work seems to be getting harder and harder while the people working at the store seems to decrease. Pay is also low for the amount of work done to keep the store stocked, cleaned and ready for the next day. And the worst part are the customers, there are some days where customers are very rude, and some days where customers are nice and tip, but it doesn't happen alot.

If you're a hard worker who is able to work under stress and is looking for your first or second job, this job would help.

Some of the good things about Dunkin is that you can eat or drink anything you want from the store, have a flexible schedule, and the employees during the closing shift are very nice and hardworking compared to the people who work until the evening.

10-12 hours a day in a fast paced environment.  Management was not supportive and training was very inadequate. 
Very hard to plan your social life around work as a Manager because there were many days where you had to cover at another restaurant, help another restaurant or stuck in your due to associates not coming to work.  Was not there long enough to change the atmosphere in my restaurant to control turnover.  
Management expected you to stay as long as you needed to without any Thank You or supportive help.  
I enjoyed working with many of the associates and I tried to make their job as comfortable as possible while taking care of business and the customers.  The customers were very enjoyable for the most part as there were many repeat customers who got to build a relationship with.

The work was good, but they needed more employees.  We were always extremely busy with various projects that seemed to happen suddenly.   We did them as a team, which was great.  The negative aspect is that all of these urgent projects interfered with the already enormous workload, causing stress for everyone. If there were more employees in each department, company moral would surely go up.  
Another issue was pay.  They don't pay nearly enough for the responsibilities that an employee is expected to take on.  Starting pay for a similar position elsewhere is a considerably higher. 

The Cafua family is absolutely horrendous to work for. They are money hungry and consider every one of their employees disposable. When you consider going into a job under this management please take the time to read reviews and see if you would be happy here. You will work over your availability, be yelled at everyday, told you are not doing enough. The new management coming in “wants to take the emotions out of it” and will be treating you like nothing because they want to make you cry and fail at your job. These people find pleasure in it. There are so many other jobs out there, please do not chose to ruin your happiness and work under Cafua Management. 

I go above and beyond of what iam expected to do on my shift . My manager appreciates my work ethic. I love all my colleagues, the best and most rewarding part of my work is my customers! I make sure everyone has the best experience while i am on shift. There is a lot to accomplish before my shift ends. The upper management (C.E.O) just own the franchise do not understand how much work it is to uphold a thriving store . I love my job for the fact that I am happily serving my customers & enjoy the interaction with them. I go well beyond my job description to make an enjoyable experience for them! 

What is the best part of working at the company?
There is no good thing. It's an awful environment, no home work life balance. They cannot keep help and expect you to work 12-14 hours a day when you're scheduled for 7-8 and if you can't or don't then they get mad. Also if you go to leave and put in a notice they treat you very badly 

What is the most stressful part about working at the company?
No help, untrained staff, selfish management 

What is the work environment and culture like at the company?
Terrible, they expect everyone to train newbies but no extra pay for it

What is a typical day like for you at the company?
Go in on time, expect to be understaffed, customers complain because orders take too long

If your looking for a job, they are always hiring. But be prepared to be taken advantage of from day 1. I've seen them hire a manager and pay them starting hourly wages ($16/hr is shameful). 5 of us worked well into the night to prepare for an inspection, just for them to fail us over the position of tip cups. I would've moved up to management, had I not witnessed them moving the "monthly bonus" qualifications change everytime they were met. Trash company, trying to establish a monopoly on the east coast. Honestly you should boycott this company as they are not fair to employees or their customers.

5 days to work at 45 then bam 6 days 48 hours. No overtime for managers. 
Thrown in a store that crew had no rules, didn't know much what to do, DM didn't follow up with store and make sure they was doing the correct things so when a manager gets that store it was good enough. 

Support to a certain point. 
The  talking that everyone does with everyone. Bullying. Always have to answer the phone even on day off
 
Bug you when your sick, services or appointments... When you worked all day. Now home and now they want to talk to you 

Managers that does wrong don't get into trouble. 

HR always back up DM. Not fair at all. 



A typical day at work involves preparing drinks, cleaning every nook and cranny everyday, over exposure to chemicals while cleaning with no protective gear or any break from it. I'd say the most enjoyable part of the job is the free food. And the least enjoyable part is just about everything else. Working with the manager is a nightmare, many customers are the same, there aren't proper covid 19 protections in place, especially one's that should be based on the CDC's guidelines. I get paid $13.50 an hour plus tips, which isn't near enough for the work that my coworkers and I put in. If you can avoid it, don't work for cafua.

What is the best part of working at the company?
Honestly not much. Cafua management is absolutely horrible! They could careless of there employees and management

What is the most stressful part about working at the company?
They will make you work open to close 7 days a week for months. 

What is the work environment and culture like at the company?
Complete chaos!
No structure 
No food cleanliness 
Mold everywhere
I myself have worked in 12 of cafuas locations and every single locations is absolutely nasty

What is a typical day like for you at the company?
Complete chaos. 
You don't know what your going to walk into in the morning,afternoon or night

Top Job Titles	Average Salary
Crew member 2025 salaries reported	$15.26 per hour
Restaurant manager 248 salaries reported	$55,834 per year
Assistant manager 104 salaries reported	$18.24 per hour
Restaurant staff 156 salaries reported	$15.75 per hour
Shift leader 79 salaries reported	$16.53 per hour

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