customer service representative

call center representative

collection agent

collection manager

administrative assistant

Caine & Weiner

I worked here as a collections agent for a little over a year. A typical day at work consists of sitting at a desk and using an autodialer system to cold-call consumers to attempt to collect on delinquent progressive car insurance bills. You will receive both inbound and outbound calls. Many consumers can become agitated and vulgar with you; if this does not bother you, it is a very low stress job, but can get monotonous and boring at times.

 There are daily call count goals to meet, and biweekly budget/collection goals to meet, but if you simply show up to work and do your job you will have no issue meeting and exceeding these goals. Commission is paid out on every paycheck and is very easy to achieve, although quite modest. The hourly wage is very fair for the work expected of you.

Management is overall fantastic, but does have some weak points. They are frequently very supportive of you and are easy to approach with any grievances or assistance required. They are frequently walking around the office, readily available for any help needed. With that said, there are a few issues with management. Favoritism is somewhat prevalent; top collectors often get better treatment and get away with things that will get other agents in trouble or written up. One of the managers can be abrasive at times, but I believe this stems from a genuine passion in their career and they have good intentions. 

The company culture is fantastic too, with frequent events and giveaways. I frequently won raffles for cash prizes, and even got a brand new TV once. Everybody in the office is level-headed and a joy to work alongside.

Overall, this is a fantastic company to work for with solid management, a very flexible schedule, clear goals, fair compensation, and decent benefits. In my time working for this company I learned a tremendous amount about the collections industry, and picked up some solid negotiation skills along the way. 

Caine and Weiner is a collection agency in Woodland Hills and it has its up's an down's, first of all, the best part about the job is that you will make your own schedule, as long as you work 40 hours and you have 12 hours of nights or weekends, you can decide what time you work so it really is easy to make it work around your other obligation. Each collector gets assigned a "desk" or a list of debtors that you will spend all day calling trying to collect on past due balances for a variety of clients, you will also work "new business" where you will call new debtors and if you make contact, they will go on your desk. Most managers are pretty chill, they don't care how many breaks you take or how long they are as long as you keep your numbers up, there is one manager who will micro manage you like nobody's business, she will tell you when to take your breaks and if you are a second late, she will go off on you, she will breath down your neck on everything you do, if you get hired here, hope you do not end up on her team. The biggest problem here is there is no employee appreciation. I was one of the top collectors, but I rarely got any acknowledgement of this which was okay, but when i got terminated, i was just called into the office and they handed me my final check and said "bye" no, "thank you" I didn't get any warnings that I was on the path to termination, the reason I got fired was because I had some child care issue and was missing a lot of hours, which i explained to my boss and she assured me it was fine. There is also no room for advancement, collectors just come and go.

I worked in Compliance for Caine & Weiner and my department was professional due to my management was different than the collectors. The company doesn't enforce the rules for all employees, and they have picks and chooses on who to pick on when another employee may be doing the same thing. They allow there management team to make personal calls, and speak about inappropriate conversations on a recorded line. The company also has no understanding of life situations that may come about in normal day to day life. The call center floor you have people fighting, trainers and management loud talking over the floor to where the customers are able to hear them, and the company allows loud music to be played over the floor while representatives are conducting a resolution to resolve the debtors delinquency. Caine& Winer allows management to have inappropriate  relationships with the representatives, but this company is only good if your looking for something just until something else comes better.

At work we sit in our own personal cubicles and make several telephone calls to Los Angeles Times subscribers behind on their bill to assist them with payment.
I learned how to speak easier with people, and handle all different types of ever-changing situations.
My supervisors are understanding to our issues as they arise, and are knowledgeable about our various computer systems.
My co-workers and I are all very close friends, as we have worked together for several months. We have time to chat in between calls.
The hardest part of the job is having to deal with a very irate subscriber who yells at me and won't let me explain their account and assist them with their issues.
But the best part of the day is when we all tally up our payments at closing time and get commission on Saturdays.

I was pretty exited to start my work at C&W back in January of 2011 but after the initial 2 months I started to get frustrated with upper management. I was hired to perform the International sales job and they were pushing me to make 100 calls per day like a telesales rep. I tried to implement various projects, streamlines and other improvements to the international business but to no avail. I know how this business works and there was just nobody listening. Normal sales cycles are around 2 years in the collection industry but I was asked to leave after 11 months. Reason for that I know was we were having a baby and that was too much time taken off in 2012. Sad experience.

One of Caine & Weiner's clients is a famous newspaper company of which I am not legally allowed to disclose, and collecting in that department was a lot more rewarding and satisfying. I saw a possible opportunity in working for their commercial accounts because the dollar amounts were larger, but did poorly and hardly collected anything there. Also, management on the "newspaper" department trained me thoroughly and I received 3 awards, 3 months in a row. On the commercial side, I received no training and they wondered why I did lousy there.

Run away while you can. Unless you want to work in a poor environment. The wages are a joke as well as the bonus structure. Management does not care about their employees and they just in in an office all day talking and leave the actual work to lower division employees. Some relationship between management is weird and off putting. They treat the people in debt like dirt and are not kind. The most cliques I have ever seen in a work environment.  If I could rate a -5 I would. 

Caine & Weiner is absolutely the worst company to work for, first and foremost let’s start off by saying how “PTO” you start accruing PTO hours but you won’t be able to use it until you’ve been with the company for a year (FYI once you receive it It’s on 40hrs…1 WEEK)  it’s a lot of hidden things that you aren’t notified about such as Insurance (EXPENSIVE) they start you off at the bare minimum and expect for you to come into work and bust your butt and make 150 calls,skip trace and collect…oh and “bonus” don’t get your hopes up they will set you goal to be $4,000+ and if you hit your goal all you get off of that is $200 maybe $300 off of that….it’s not worth it don’t waste your time 

Worked at the Woodland Hills office and moved with them to Sherman oaks, place is gossipy, no place for growth unless you’re sucking up to HR or management; good thing is you can basically make your own schedule but Can miss any days without feeling the attack when you return. Pays not worth the expectation, also when you leave you won’t get unemployment benefits or pay out for your earn vacation hours just sick hours which you get a write up for using without advance notice ; as if you can predict your sickness. 
You’ll have lots of Costco cakes and food as they do celebrate everything except actual promotions or employees growth.

This was a fun part time job. It is a call center so you're surrounded by 40 other people calling everyone just like you are. The work was laid out every day, which made it easy to follow. I learned how to communicate with difficult customers, how to persuade people to purchase our new products. The co workers and management were great, they were always there to help and boost you up wen needed. The hardest part of the job was getting through the 2-3 downtime hours when no one would answer the phone, or getting yelled at constatntly by people who refuse to pay their bills. 

Top Job Titles	Average Salary
Customer service representative 6 salaries reported	$17.79 per hour
Call center representative 1 salary reported	$19.25 per hour
Collection agent 7 salaries reported	$17.32 per hour
Collection manager 6 salaries reported	$62,654 per year
Administrative assistant 1 salary reported	$14.50 per hour

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