primary care physician

medical assistant

nurse practitioner

front desk coordinator

physician assistant

Cano Health

Unprofessional and rude staff. Backstabbing, bickering culture. Stressful environment. Illiterate supervisors that don't speak Spanish and micro-manage you. Phone calibrators find your worst call to expose you, or they give you bad evaluations that are not true. They act like a hidden alligator with their fauces open your entire shift waiting for you to fall. Covert hostility from Cubans to any different nationality. Psychiatric, angry and demanding callers complaining , yelling and moping with you the floor at their length because of their bad service and you still have to act nice with them or you will be scolded. Boss act like she's your friend, smile at you if the call center is having good metrics. Otherwise she is a witch. It feels like if she's a 24/7 camera. She expects you to read her mind with little and poor training. Leaders are lazy a** and don't care if you commit mistakes because of their fault; yet they earn eighteen/hour + bonuses under your job  or worst they will make you appear as the culprit because of their lack of training. It's every man for himself there, so you have to annoy your neighbor constantly asking questions all the time. 
You are expected to have 80 calls per day to keep the job and finish calls in 5 mins. But all of them cheat and make random calls and hang up to keep up their seats there. Agents hang up on complicated callers and are not willing to face their problems and do their job. They are very folkloric and yell at their top of their lungs at their best Cuban style over your calls. Most of them are narcissistic and celebrate birthdays every week, so you have to donate money every time and on or they will frown on you. just to buy you inflammatory and unhealthy food. Favorite boss agents can do whatever they want and be absent their seat while others getting the calls she won't answer. Halloween parties are super weird. They transmogrify the office into a lugubrious cavern and the CEO pay to social media companies to promote "Cano Health culture" then go to the 4th floor to do a costume contest while phones are collapsing of Patients trying to make a Doctor's appointment. Christmas are same thing. They dress on weird clothes and the entire office is a catwalk. But it seems for some it's a 24/7 catwalk because they go in their highest heels, tight dress and heavy makeup. The service itself is a chaos. Customers call annoyed all the time for the bad service and transportation. half hour before Clinics closes they won't answer the phone. It's an endless tiresome bureaucracy to the vomit that customers have to endure to get approved to see an specialist. Sales dept act like sharks trying to turn Medicare into the horrible HMO. Once there they get trapped because now you have to have a very good reason to revert it. My advise if don't do it! Physio dept. are lazy old women that get annoyed if you put them to work. There is the this-is-not-my-job culture there, so no one helps no one. The entire environment is dominated 90% for gossiping women. It's a stressful environment and they pretend you to be happy and smile when the service sucks specially the referral process. They send patients to see specialists just to be unattended because they didn't work on the referral at time, so you have the patients screaming at you as if it were your call. All in all you are not paid to do customer service. You are paid to be the receptacle front of hundreds of frustrated patients. If you are a sensible person you better step away from this job. 80% of new agents just drop off because of this. On the other hand, if you have deep skin, and are a bootlicker and love unhealthy food this is the job for you.

What is the best part of working at the company?
The two owners of the company lack integrity and character. They treat Nurse Practitioners (NP) very poorly and look at NP's as if they were medical assistants. They constantly refer to NP's as mid-level. They make their money off of NP's, yet seem embarrassed of the NP profession and try to make it look like it is all about the physicians. Physicians do not teach or support the NP's because they are busy seeing patients all day and chasing their performance bonuses. Their employment contract means absolutely nothing. They just laid off 100's of people, if not 1000's. There are NP's with no contracts that were asked to stay, while NP's with contracts we're let go. They let a ton of NP's (and others) go, but then two weeks later you see Indeed ads for NP's wanted. The local regional managent are really awful people, especially two of them. The site managers seem to all have come from retail or the casinos. They have this physio NP role/department that seems to do nothing but give injections for everything and anything, so none of the PCP's refer to the PT department There is no support. If you are an inexperienced NP you will be lost. I do not recommend working for this company. The quality of healthcare is poor, and the then over is very high. 

What is the most stressful part about working at the company?
EMR is terrible and there is no support. 

What is the work environment and culture like at the company?
Daily huddles with the entire staff. 

What is a typical day like for you at the company?
Patient after patients that have to wait an hour to see the provider.

What is the best part of working at the company?
The patients will be the only thing

What is the most stressful part about working at the company?
Unorganized company. There’s no communication about decisions within the company. To get paperwork from other physicians takes at least 10 days because scanning process is so slow as a result patients who need emergency procedures risk dates because paperwork is not done!! Just to clarify it’s not on the physician’s hand! All the paperwork and faxes goes to a center that are responsible for scanning and send it to the physician but it takes way too long!!! For that reason surgeries are canceled and cancer patients delay their evaluations! It’s Horrible!! There’s nothing a physician can do!!! The referral process on emergent conditions doesn’t happen on a timely manner! If I were a patient I would NEVER choose Cano! Not because of their physician but because of what I mentioned! 

What is the work environment and culture like at the company?
It was fine. Everyone was willing to help and work together BUT patient outcomes are NOT good because do much chaos within the organization. As a physician I could see the poor decision making and unfortunately there’s nothing you can do about it. 

What is a typical day like for you at the company?
Seeing patients was fine!! Getting medical records and getting referrals done is a pain! I feel sorry for the patients!!

What is the best part of working at the company?
The best part of working at Cano was that my position was remote.

What is the most stressful part about working at the company?
Management had a lot of turnover which affected my position and performance.  A lot of help and assistance was promised but never given due to my manager going through her own personal issues and upper managements failure to intervene.  The South Florida reps were at a disadvantage within the organization.  A lot of inside competition over accounts which limited prospects and changed originally agreed upon earning potential. Upper management was very disorganized and would change sales strategies constantly, start dates, deadlines.  It affected our communication and relationship building with clients and potential clients.  After the division performed poorly to no surprise, I and others were laid off 2 weeks before Christmas.  I would not recommend Cano, nor would I use any of their physicians or work for them again.

What is the work environment and culture like at the company?
The company tries to portray a positive culture but it is extremely disorganized and mismanaged 

What is a typical day like for you at the company?
Visiting clients, presenting to physicians, cultivating leads, excessive team meetings.

What is the best part of working at the company?
the only best part of working for this company was going to work and having a good laugh with co workers if it was a good day.

What is the most stressful part about working at the company?
the most stressful part about workign for this company was that when i started the Medical assistant lead that was there ended up leaving 2 weeks later after i started and i had to learn everything that she knew within those 2 weeks. but with that i didnt get a raise after my 90 days because they decided to change the whole thing around. but after that i got stuck with training new people as well as having to take a lead position without a raise but also tried training the new people to do what i was doing as well so that way all the work would be piled up on me. 

What is the work environment and culture like at the company?
the work enviorment was toxic with some people who worked their. 

What is a typical day like for you at the company?
typical day would be go in and start printouts of labs and make sure charts were ready of patients that were coming in for the visit

There is not enough words in the English language that are substantial enough to describe the nightmare that is Cano Health. It is by far the worst job I have ever had, all of my colleagues can easily say the same. This company is highly mismanaged and are blatantly running themselves into the ground and taking us all with them. They do not care about the wellbeing of their patient's, just the same as their employee's. Micromanagement through the roof. Best workers who have dedicated years of their lives to do everything right for this company get laid off with no explanation day of. The mental strain this company causes its employees and patient's is unbearable. There is not a single benefit worth listing. If you have any ounce of self respect and care for yourself, do not work here. They will drain you of every last drop of self worth or sanity you have. I am sorry to all of my colleagues who just wanted to better their lives by deciding to work here, and to all of the patient's being promised "the highest standard of quality care" who definitely receive the further thing from it.   

What is the best part of working at the company?
There was no best part to working there. The continued mis-mangement and lies about layoffs never stopped from the first set of layoffs. They also selective hire (the new regime)  bringing in their own people and letting 6 to 8 year people go. Changing job desciptions to accomodate the new while not even giving the current people the choice of taking a lesser role. Do not trust current leadership at all....you will be shipped out if you are not a selected few. 

What is the most stressful part about working at the company?
None. It is a stress-free environment with very little communication or interactions from the Leadership. Maybe the bankruptcy caused it!

What is the work environment and culture like at the company?
Terrible and poor culture, no communication from leadership and actually when they do communicate, they lie.

What is a typical day like for you at the company?
8 to 10 hours a day - no honest and open communication or direction.

What is the best part of working at the company?
None, company hires you,  in less than a week they send you to the office you were assign to work to shadow another employee that doesn't have enough experience with the system and you keep having knowledge little by little committing a lot of errors.  Worst job ever, no sick days, you have to use your PTO's (10 PTO's a year) they also keep doing management changes adding more responsabilities and duties with the  same salary and employees that stared working after you make more money than you.  Very stressful environment and not because the patients is because of the managment.

What is the most stressful part about working at the company?
Lack of empathy, no effective communication with your employer and no work ethics.

What is the work environment and culture like at the company?
Lack of encouragement, no professional support.

What is a typical day like for you at the company?
Stressfull, constant pressure and shortage of staff because turnover.

Pay, benefits, work and life balance very poor for all the employees. I will include all employees from corporate to medical offices in general.  The new management eliminated a few departments that were crucial and helpful for the company. Laid off over 700 employees with experience. Now they are recruiting to train new employees less pay to exploit them. The work 3 people did within a team well and still there was pressure due to being understaff. Now they are hiring new staff to exploit 1 person underpaid with the workload for 3 people.  New management is destroying the company. PLEASE AVOID this company unless you are desperate in seeking a job! Nevertheless to say, Cano perhaps it had a few faults when it started growing or reached its peak with previous CEO. But now is digging it’s grave to total loss of the business itself. The majority of patients are completely unsatisfied to employees with being understaffed and beyond overworked leaving the company.

The patients are great. The people who work there besides management make it great- Management likes to play favortism.  The biggest problem is they are growing wayy too fast and unable to fix basic structural issues.. before they move on to open more. So the patients suffer and employees end up doing way more than they are paid to do. The employee turn rate is ridiculous to the point where you’re seeing a whole new staff in each department every 6months. And that hurts on the effectiveness of the clinic because you’re  basically starting over everytime . It’s unfortunate because the concept of the Cano Health would be great if they just slowed down and listened to their employees that have been there the longest (which aren’t many) and gave them the support they needed. Benefits aren’t that great. But at least you’ll get a party with a mariachi and free food to make up for it lol

Top Job Titles	Average Salary
Primary care physician 4 salaries reported	$270,000 per year
Medical assistant 3 salaries reported	$17.94 per hour
Nurse practitioner 4 salaries reported	$125,000 per year
Front desk coordinator 3 salaries reported	$17.26 per hour
Physician assistant 2 salaries reported	$115,000 per year

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